Lia Toyota of Colonie Reviews
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Title: Brittany Trabona was courteous professi Posted On: 12/28/25 Review For: Brittany Trabona Rating: 
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| Summary: Brittany Trabona was courteous professional and had the job done in the promised time. |
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Title: Was a great experience never felt like Posted On: 12/26/25 Review For: Brent Livingston Rating:
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| Summary: Was a great experience never felt like I was being forced into a purchase everyone was super helpful especially Brent Livingston. He was a great help in making my choice and choosing my new car. Highly recommend |
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Title: The service tech Naomi was excellent! S Posted On: 12/26/25 Review For: Naomi Hughes Rating:
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| Summary: The service tech Naomi was excellent! She gave me an estimated time for my repair and when it was going to take longer she came out to inform me. It was only an extra 15 minutes, but it was nice she sought me out to update me. She even offered to help me hook my phone back up. |
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Title: Posted On: 12/26/25 Review For: Rating: 
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| Summary: I first visited this dealership back in 2006. I had a new Toyota, put 5000 miles on it, and came to do the 5,000 service indicated in the manual. It was an oil change and a tire rotation. I was told that due to the upstate New York location the car is were considered and hazard service and there was more work that had to be done as part of the 5000 mi service. I did not see any value in the additives and additional work that they were proposing and ask them to just do the 5,000 mi service per the manual. This led to a few back and forth exchanges were they informed me that they would place a letter in my permanent file stating that I refused dealer recommended services. I asked them what ramifications such a letter had and they couldn't think of a single one. Needless to say, I did not go back there. 19 years later, I drove my mom's car and there was vibration when I pressed on the brake pedal. Does generally means that the surface of the rotors is rough. I let her know that and she took it to Lia Toyota for a break inspection. The dealership provided the tread depth measurements and the pad thicknesses and said that both the tires and the brakes were good. They then wanted $80 to take the car for a spin to help identify the issue. Thinking that this was strange I took the car to a private shop and asked them to pop the wheels off. There was visible corrosion of the rear rotors as soon as I took the wheels off. Replacing the rotors solved the problem. I already didn't trust this dealership but apparently I failed to underestimate them. |
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Title: Naomi, thank you for introducing me to Posted On: 12/26/25 Review For: Naomi Hughes Rating:
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| Summary: Naomi, thank you for introducing me to the service program at Lia Toyota. All went well and I appreciate knowing you as a contact. |
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Title: Lia Toyota offers a very comfortable wa Posted On: 12/25/25 Review For: Rating:
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| Summary: Lia Toyota offers a very comfortable waiting area and an excellent variety of donuts. Staff are friendly and helpful. Professional atmosphere. |
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Title: I just purchased a new 2026 Camry SE AW Posted On: 12/25/25 Review For: Brent Livingston Rating:
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| Summary: I just purchased a new 2026 Camry SE AWD at Lia Toyota of Colonie, NY. Brent Livingston was my sales rep. I really like Brent, he was straight up and doesn't have the sneaky oil salesman persona that is often common with his occupation. If you want a Toyota definitely look for Brent. Great experience. |
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Title: Kelly Pagano helped my husband and I wi Posted On: 12/24/25 Review For: Kelly Pagano Rating:
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| Summary: Kelly Pagano helped my husband and I with his car purchase and was really great throughout the process. Patient with our requests and he gave sound advice and information and we're happy with the car we ended up with.
Update: So, it had looked like everything was set and in order, but we just found some issues. The deposit wasn't applied to the cost, so his loan was more than needed. And they ran my husband's credit for multiple different bank loans when he specified which bank he wanted to go through - this hit his credit hard. Additionally, he had heated seats put in and immediately the button light was wonky. Within the week they stopped working entirely. Overall, not the greatest work from everyone encountered at Lia. The extra time, money and hassle are stressful and could have been avoided. |
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Title: Justin Cole was very accomodating. Very Posted On: 12/24/25 Review For: Justin Cole Rating:
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| Summary: Justin Cole was very accomodating. Very friendly and knowledgeable. Easy to talk to about my concerns. |
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Title: As always, Lia Toyota provided excellen Posted On: 12/23/25 Review For: Rating:
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| Summary: As always, Lia Toyota provided excellent service. I used the pickup and delivery service for this visit. I was kept informed of the progress of the work being done. I was treated very well, as usual. I will continue to use Lia Toyota service dept.
5/2023: another excellent service experience at Lia. Vanessa Ridley assisted me every step of the way, including the Uber transportation service. Thank you Vanessa, and the service team. I will continue to use the Lia service department!! |
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