Lia Toyota of Colonie Reviews
 |
Title: Justin Cole was very helpful Posted On: 4/15/26 Review For: Justin Cole Rating: 
|
| Summary: Justin Cole was very helpful |
|
|
Title: Crista G, saleswoman for Lia Toyota, wa Posted On: 4/15/26 Review For: Rating:
|
| Summary: Crista G, saleswoman for Lia Toyota, was very personable and truly listening and meeting all my requests. She was there to assist me in my purchase and was kept me aware of the process. She was very professional and very capable salesperson and did this in a calm and not being pushy at all . It was a breath of fresh air and I enjoyed the process from start to finish. Thank You Crista, John B. |
|
|
Title: I recently purchased a new car at Lia w Posted On: 4/14/26 Review For: Kelly Pagano Rating:
|
| Summary: I recently purchased a new car at Lia with Kelly Pagano, Sales & Leasing Consultant. Kelly was courteous, professional and very knowledgeable. I did not feel pressured by him at all. He gave a very thorough review of the many features that the car had. Top notch. |
|
|
Title: My son made an appointment, took time o Posted On: 4/11/26 Review For: Rating: 
|
| Summary: My son made an appointment, took time off of work, to see a 2019 Toyota RAV4 at Lia Toyota. He drove 2 hours for the appointment to see the vehicle and they sold the car and never called him to let him know they sold it. Not good business practice. |
|
 |
Title: Posted On: 4/10/26 Review For: Christa Gentile Rating:
|
| Summary: I had the BEST experience with Christa. She made my transaction so fast and easy. I told her what I wanted and she made it happen. I didnt have to spend all day there either. Shoutout to Christa!! Highly recommend!! |
|
|
Title: This place is very clean and the worker Posted On: 4/10/26 Review For: Sarah Richards Rating:
|
| Summary: This place is very clean and the worker are nice, friendly. Service advice Sarah Richards is nice. |
|
|
Title: Brought in my 2023 Corolla Hybrid for a Posted On: 4/10/26 Review For: Naomi Hughes Rating:
|
| Summary: Brought in my 2023 Corolla Hybrid for an electrical issue. The overall experience from the the manager I spoke with on the phone to my service manager Naomi was excellent. They were courteous, and communicated clearly every step of the way. Also, the service center was one of the cleanest and nicest I have seen. As it turned out, the electrical issue was a simple fix of a loose connection. Lia was honest about the fix and very reasonable about the cost. Highly recommend Lia Toyota of Colonie, Naomi Hughs and the whole team. |
|
|
Title: I had a bit of a mixed experience initi Posted On: 4/10/26 Review For: Richard Grugan Rating:
|
| Summary: I had a bit of a mixed experience initially, but I truly appreciate how the team handled everything in the end.
From the start, the repair process itself was very efficient. After inspection, the required part was sourced within a day, and I was asked to bring the car in the very next day for the repair; that level of promptness was impressive. The day I dropped off my car for the repair, they arranged an Uber for me to get home, and once the car was ready, they again arranged transportation back to the service center, which I really appreciated.
After the repair, when I picked up my car, I realized that my original air deflector for the panoramic sunroof was missing. When I returned, there was some initial confusion, and it took a bit of back-and-forth to clearly identify the issue. However, once I connected with the Fixed Operation Manager Rick Rugen, everything was handled seamlessly. He and the technician Chris understood the concern, took ownership, resolved everything the same evening and had the car ready for the pick up the following day. I also appreciated that a loaner vehicle was offered during the process.
While there was a small hiccup, what truly stood out was the teams responsiveness and willingness to make things right. That level of accountability and customer care goes a long way.
Thank you to the entire Lia Toyota of Colonie team (service advisor, technician, and manager) for ensuring everything was resolved properly. |
|
|
Title: Thank you to Sarah Richards for her exc Posted On: 4/10/26 Review For: Sarah Richards Rating:
|
| Summary: Thank you to Sarah Richards for her excellent customer support when my husband brought in our RAV4 for inspection, oil change, tire rotation, etc. |
|
|
Title: Justin Cole hooked me up with a technic Posted On: 4/9/26 Review For: Justin Cole Rating:
|
| Summary: Justin Cole hooked me up with a technician to perform a load test on the battery, which it failed. The battery was replaced. All seems to be well now, except for the occasional electrical glitches that the car has had in the past. |
|