Lia Toyota of Colonie Reviews
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Title: Posted On: 3/8/26 Review For: Rating: 
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Title: Posted On: 3/7/26 Review For: Rating: 
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| Summary: Classic rookie mistake by Lia Toyota! Took my 07 Highlander in for routine service and oil change. Next day there was a 15in oil slick on my garage floor. Took it immediately to a neighborhood auto service center. The oil drain plug was loose and dripping oil. I got to pay for the service and a quart of oil to top up the crankcase. Now, I have to clean up the oil slick on what was a clean garage floor. The tech at Lia should have tightened the drain plug, but did NOT! |
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Title: My service advisor Sarah Richards helpe Posted On: 3/5/26 Review For: Sarah Richards Rating: 
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| Summary: My service advisor Sarah Richards helped advise what was needed and what wasn't at this time. She kept me informed throughout my visit. There was a comfortable waiting area with coffee and donuts. |
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Title: I have purchased several Toyota vehicle Posted On: 3/4/26 Review For: Joseph Harrigan Rating:
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| Summary: I have purchased several Toyota vehicles over my life, and can definitely say the best treatment and service I received was from Joseph Harrigan at Lia Toyota. I purchased a new 2025 RAV4 in November and was with my son, Connor, Monday night when Joe worked with us to find Connor a great 2025 used RAV4. He assisted my son with financing, insurance paperwork, and offered a higher than ever thought trade-in value. Joe was kind and thoughtful while working with Connor and made sure Connor understood everything he was saying. It is so unusual to have a sales representative take time to answer a first time buyers questions. Joe is definitely the man to see at Lia Toyota. And a shoutout to the finance manager too for his patience and time. |
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Title: Working with Bill Boland was a pleasure Posted On: 3/4/26 Review For: Bill Boland Rating:
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| Summary: Working with Bill Boland was a pleasure. All of the pricing information was transparent and he was very responsive to questions. The finance staff had me taken care of before I came back to pickup my vehicle and I was in and out of the dealership in about 30 minutes. |
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Title: I had such a great experience at Toyota Posted On: 3/4/26 Review For: Rating:
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| Summary: I had such a great experience at Toyota! The team was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle. They made the entire process smooth and straightforward, answered all of my questions, and never made me feel pressured. From start to finish, everything was handled efficiently and with care. I highly recommend them to anyone looking for a new or pre-owned vehicle! |
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Title: Vincent Jr., Ralph, and Andy are all wo Posted On: 3/4/26 Review For: Andrew Rainone, Ralph Simeone, Vincent Nguyen Rating:
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| Summary: Vincent Jr., Ralph, and Andy are all wonderful and professional at Toyota. They helped me trade in my 2023 RAV4 for a brand-new car, and the entire process was seamless from start to finish. They truly go above and beyond for their customers, making everything easy and stress-free. I wouldnt want to go anywhere else! |
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Title: Ordered a simple seat belt component at Posted On: 3/4/26 Review For: Rating:
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| Summary: Ordered a simple seat belt component at Lia to be picked up Today (Wednsday Mar.4th)
Got there no record if order then they told me that it was only one section of the part ,which I clarified when ordering , just another way to get more money from you , there's more employees there than Automobile, its no wonder why they can't get a simple order right , your better off going to a junk yard . Lia sucks |
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Title: We do not like being pressured to pay a Posted On: 3/1/26 Review For: Rating:
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| Summary: We do not like being pressured to pay a large sum of money for parts and service we do not need. We feel this is abusive.
After an urgent call From Lia suggesting our breaks failed their test and we need to spend $1200 plus to get it fixed. I sought out a second opinion from "qualified Mechanics" I use all the time, and they found absolutely nothing wrong with the breaks, and it would be unnecessary to repair them at this time.
Buyer beware! Second opinions can be very enlightening and cost saving. |
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Title: Parts department has no idea what they Posted On: 2/27/26 Review For: Rating:
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| Summary: Parts department has no idea what they are talking about. Been given the wrong part numerous times even after giving them a diagram of the part and the old part to match it to they still gave me the wrong part. When I called back they just throw me on hold. I explained to them that Ive been given the wrong part multiple times and the parts representative acted irritated with me. At this point it seems like intentional neglect for me as a customer and its really off putting. Please can someone care about me as a customer and call me back? |
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