Lia Toyota of Colonie Reviews
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Title: Parts department has no idea what they Posted On: 2/27/26 Review For: Rating: 
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| Summary: Parts department has no idea what they are talking about. Been given the wrong part numerous times even after giving them a diagram of the part and the old part to match it to they still gave me the wrong part. When I called back they just throw me on hold. I explained to them that Ive been given the wrong part multiple times and the parts representative acted irritated with me. At this point it seems like intentional neglect for me as a customer and its really off putting. Please can someone care about me as a customer and call me back? |
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Title: We met Joe H last yr when we were looking for a van but Posted On: 2/27/26 Review For: Rating: 
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| Summary: We met Joe H last yr when we were looking for a van but decided to wait. Even tho he wasnt making a sale, gave us great cust svc. In Jan we went in to buy and if it werent for Joe, dont think it wouldve been possible- Joe made it happen! He also spent an hr with us on another day helping figure out the technology/car play etc.
After decades w/ Lia Honda, we were glad to be able to stay in Lia Group. Great job Joe! |
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Title: Simple tire rotation/oil change. Servi Posted On: 2/27/26 Review For: Paul Martin Rating:
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| Summary: Simple tire rotation/oil change. Service tech Paul Martin was friendly and communicated well. Answered a few unrelated questions. Told me I had a wait time of 1.5 hours. Truck was ready to go within an hour. Lia has been doing my service for several years and will keep going. |
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Title: Kelly Pagano took care of me as I purch Posted On: 2/27/26 Review For: Kelly Pagano Rating:
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| Summary: Kelly Pagano took care of me as I purchased my very first car. He is professional, well-informed, confident and caring. These things matter to a first-time buyer, at any age! Congratulations, LIA, on providing your customers with prime service through knowledgeable and patient sales people like Kelly and service personnel like Justin Cole. |
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Title: We do not like being pressured to pay a Posted On: 2/26/26 Review For: Rating:
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| Summary: We do not like being pressured to pay a large sum of money for parts and service we do not need. We feel this is abusive. |
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Title: Posted On: 2/25/26 Review For: Rating:
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| Summary: There is no summary for this review. |
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Title: Recently I had an oil change and tire r Posted On: 2/24/26 Review For: Justin Cole Rating:
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| Summary: Recently I had an oil change and tire rotation done at Lia Toyota. Justin Cole provided assistance. He let me know that my spark plugs needed replacement due to mileage, so that service was also performed. All the work was done fairly quickly and I was on my way. |
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Title: I recently had an analysis done on my c Posted On: 2/24/26 Review For: Madison Demarco Rating:
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| Summary: I recently had an analysis done on my car at Lia, and Madision DeMarco was assisting me in that process. I was very pleased with her service and commitment to my case, thanks again Madision. |
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Title: Worked with Daniel Domicolo who was ver Posted On: 2/23/26 Review For: Daniel Domicolo Rating:
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| Summary: Worked with Daniel Domicolo who was very helpful in choosing the right car and easy to work with through the sales process. Happy with my purchase. Would highly recommend him. |
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Title: My service advisor, Sarah, always provi Posted On: 2/23/26 Review For: Sarah Richards Rating:
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| Summary: My service advisor, Sarah, always provides excellent customer service. |
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