Crown Buick GMC Reviews
 |
Title: John was really helpful Posted On: 12/21/25 Review For: John Grundon Rating: 
|
| Summary: John was really helpful |
|
 |
Title: On December 13, 2025 my 2023 GMC Sierra 1500 AT4 with Posted On: 12/20/25 Review For: Kimberly Moore Rating:
|
| Summary: On December 13, 2025 my 2023 GMC Sierra 1500 AT4 with approximately 45,000 miles developed transmission failure 1,000 miles from home. 250 miles from my destination. I had the vehicle flat bedded to Crown Buick GMC in St Petersburg FL. KIM MOORE was assigned as my service advisor and texted me December 15th A.M. to authorize the diagnostic fee. Later that day she contacted me to provide the diagnosis. Valve body failure covered under the GM 100,000 mile power train warranty. She had already ordered parts as per the December 11th TSB AND ordered a replacement valve body, in the event that it failed to remedy the issue. As this procedure was to be the 6th performed at the dealership, with 3 failures. She also contacted Enterprise Rentals, within walking distance to the dealership, and reserved a pick up truck, as during our previous conversation I stated my preference. My vehicle was repaired the following day, December 16th and driven to determine success. KIM MOORE contacted me December 17th A.M. to advise that my vehicle was ready to be picked up. She stated that she would submit the warranty documents asap and advise me regarding towing reimbursement by GM. Ive never done business with this dealer previously but am very pleased with the service provided presently, especially the customer service provided by KIM MOORE. Not only did she communicate well, she also was very responsive to my needs and questions. In this day and age, customer service seems to be a thing of the past but KIM MOORE has demonstrated that it still is alive and well with her. I most certainly recommend her as your service advisor at Crown Buick GMC. |
|
|
Title: crown buick gmc was outstanding all aro Posted On: 12/19/25 Review For: Boris Cehic, Mark Fernandez Rating:
|
| Summary: crown buick gmc was outstanding all around and especially Boris Cehic. He made the experience enjoyable w/no pressure and was super efficient, made the negotiation w/trade go very smooth and would highly recommend him and the finance manager M. Fernandez was great!! |
|
|
Title: Great service as always. Kim is fantast Posted On: 12/18/25 Review For: Kimberly Moore Rating:
|
| Summary: Great service as always. Kim is fantastic and Crown is consistently excellent. |
|
|
Title: Needed estimate, on work done , as alwa Posted On: 12/18/25 Review For: John Grundon Rating:
|
| Summary: Needed estimate, on work done , as alway John Grundon was exceptional, professional. Explained the hows and whys totals . Could not ask for better. Again the Best of The Best Auto Service with John .I would Do everything possible to keep Him as one of You Most valuable employees what a advantage, he gives your a mechanic shop service . |
|
|
Title: This review has to do with Service Advisor John Grundon. Posted On: 12/18/25 Review For: John Grundon Rating:
|
| Summary: This review has to do with Service Advisor John Grundon. John is a pleasure to deal with and is always personable, efficient, helpful and responsible. |
|
|
Title: Pulled in to check out the high tempera Posted On: 12/18/25 Review For: Neal Thompson Rating:
|
| Summary: Pulled in to check out the high temperature and left with a repaired system in a couple of hours . Thanky you Neal Thompson |
|
 |
Title: Warranty repair Posted On: 12/17/25 Review For: Jose Castillo Rating:
|
| Summary: Jose Castillo made my warranty repair stress free and kept me updated as to when my replacement part arrived and the time frame when it would be completed. |
|
|
Title: Very friendly, and actually seems like Posted On: 12/17/25 Review For: Jose Castillo Rating:
|
| Summary: Very friendly, and actually seems like he, Jose Castillo enjoys his job. |
|
|
Title: I was very happy with the service I rec Posted On: 12/17/25 Review For: John Grundon Rating:
|
| Summary: I was very happy with the service I recieved at Crown Buick GMC service department.John Grundon made the the process very easy and stress free. The process was quick and convenient. I highly recommended this service department, so you dont get the run around. Ask for John Grundon. |
|