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Title: I scheduled an appointment with Capitol Posted On: 3/12/26 Review For: Rating: 
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| Summary: I scheduled an appointment with Capitol Eurocars two weeks in advance to bring my Mercedes in for service on Monday March 2 at 9:30. I explained to the rep that the battery drained if the car sat for three or four days and the new battery I had installed did not solve the problem. He took my info and said it would be two or three days to let me know what was needed.
I called to check on it Wednesday afternoon and the call went to voicemail and I left a message. There was no return call. Same thing Thursday afternoon. Friday I spoke to the dealership's operator and she said someone would call.
The rep that called said it would be another one to two weeks, probably more before they would even look at my car. He seemed annoyed that I called and told me there were more than 30 cars ahead of me and I could take it or leave it and to come pick my car up if I did not like going without my car for weeks.
I know the appointment is consultation and repair time varies but 30 cars waiting for service is not right and leads me to believe there is a serious problem with this service department or they did not want to work on my car at all. |
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Title: Posted On: 3/10/26 Review For: Rating:
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| Summary: Be honest about their lack of service techs. They will keep your car for 2-3 weeks before they look at it but will not say so when you bring it in. |
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Title: Julian was very helpful and professiona Posted On: 3/9/26 Review For: Julian Weaver Rating: 
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| Summary: Julian was very helpful and professional, making the whole experience smooth, easy, and enjoyable. |
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Title: Very frustrated with the service at Cap Posted On: 3/4/26 Review For: Rating:
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| Summary: Very frustrated with the service at Capital Eurocars Mercedes-Benz. I went in on February 10, 2026 for my 10,000-mile service but had to reschedule because there were no loaner vehicles available. I was told Someone would call me when a loaner became available, but I never received a call. I have been calling him about 5 times every day and still cannot reach him. Very disappointing customer service. |
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Title: We couldnt have been more happy with th Posted On: 3/1/26 Review For: Julian Weaver Rating:
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| Summary: We couldnt have been more happy with the experience provided by Julian Weaver at Capital Eurocars. He is by far the best salesperson weve ever dealt with when buying a new car. He made the entire process easy and comfortable. If you are in the market for a new Mercedes or a pre-owned vehicle, you wont find a better person to work with than Julian. |
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Title: My thanks to Brad Snyder and Brock Koll Posted On: 2/28/26 Review For: Brad Snyder Rating:
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| Summary: My thanks to Brad Snyder and Brock Koller for making my experience a great one! No hassle and very easy process! They listened to what I wanted and genuinely cared that I was happy! |
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Title: Excellent first service visit for my Sp Posted On: 2/28/26 Review For: Joe Trozzo Rating:
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| Summary: Excellent first service visit for my Sprinter RV. Joe Trozzo was helpful and gave good advice on needed services. |
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Title: Parke Stafford could not have been more Posted On: 2/28/26 Review For: Parke Stafford Rating:
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| Summary: Parke Stafford could not have been more courteous or competent. Start to finish he did exactly what he committed to provide to a new customer. Well done. |
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Title: Claude Rabbath has been my go to guy fo Posted On: 2/27/26 Review For: Claude Rabbath Rating:
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| Summary: Claude Rabbath has been my go to guy for 15 years. He is friendly, knowledgeable , and competent. I trust him to make the best deal possible for me and he has always come through. Claude goes out of his way to make the experience pleasant. The most recent interaction was just as excellent as all the others. |
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Title: Parke Stafford, Mercedes service coordinator was Posted On: 2/26/26 Review For: Parke Stafford Rating:
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| Summary: Parke Stafford, Mercedes service coordinator was excellent and most professional and with his expertise is why I have bought Mercedes for years! Thank you very much Parke for always being so helpful with your timely responses and how I should address any issues that I may have had which has been rare as Parkes expertise has been right on point with any concerns I may have had . Parke is truly an asset to Mercedes Benz!! |
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