Lia Honda Northampton MA Reviews
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Title: He was truly attentive and very experie Posted On: 2/10/26 Review For: Rating: 
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| Summary: He was truly attentive and very experienced. His communication was exceptionally good and friendly. I felt comfortable and confident throughout the whole process. Thank you so much, Alex! |
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Title: I drove into Lia Honda late in the afte Posted On: 2/8/26 Review For: Rating:
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| Summary: I drove into Lia Honda late in the afternoon on a very cold day with a dying battery (I needed a jump start to get there). Matthew Verge arranged for a new battery to be installed right away and in less than an hour we were on our way. |
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Title: Top to bottom great easy experience Posted On: 2/4/26 Review For: Rating:
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| Summary: Top to bottom great easy experience |
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Title: I had a very satisfactory experience wo Posted On: 2/4/26 Review For: Marc Genovese Rating:
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| Summary: I had a very satisfactory experience working with Mr. Marc Genovese (like the pesto, as he said) in order to find me some hot new wheels after my violent rendezvous with a utility pole that decimated my beloved 2007 Honda Accord (rest in peace, Morgan). We test drove several cars and Marc was very patient as I found the right vehicle to suite my needs. I would recommend this location to purchase a car. Ask to see pictures of Marc's dog too! |
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Title: I have had terrible experience here. I Posted On: 1/30/26 Review For: Rating: 
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| Summary: I have had terrible experience here. I brought in my Honda pilot for a warranty covered repair. Ended up with a transmission leak that they said they could not prove they did and wanted to charge $1k to fix. This is not the first time I have had an issue like this with them. I do not advise anyone to bring their car to Lia Honda. Go to Balise Honda in West Springfield.
Update to your response: Thank you for your response Patrick. Actually Olivia from American Honda said that I would have to bring it back to you guys at Lia Honda Northampton for the transmission repair because you did the warranty work. I refused because I will never bring my vehicle back to Lia Honda, even for a covered expense. I did not have an option to have it fixed by another Honda, so therefore they closed the case as a complaint. I stand by my statement, bring your vehicle to another Honda if any type of service. |
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Title: Thanks, as always, to service manager D Posted On: 1/29/26 Review For: Desiree Frank Rating:
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| Summary: Thanks, as always, to service manager Desiree Frank for making my recent trip to Lia Honda so pleasant (and of course to the technicians, too, behind the scenes. Desiree is such a warm, welcoming face to greet me every time, and she is a true pro! She never fails to remind me of a service that was recommended on my last visit (and I don't always look at the old paperwork before I make a routine service appointment). And she is more than accommodating when it comes to arranging a loaner car, offering a shuttle, or, if I'm waiting for the service, to tracking me down when my car is ready if I go out for a walk. I have been a faithful Lia Honda customer since 2012, have loved all the vehicles I've owned, but I would recommend the dealership based on my experience with Desiree alone. |
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Title: Chad was great to deal with - enjoyable Posted On: 1/28/26 Review For: Chad Olech Rating:
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| Summary: Chad was great to deal with - enjoyable experience! |
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Title: Donald Paquette assisted me at Lia Hond Posted On: 1/28/26 Review For: Donald Paquette Rating:
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| Summary: Donald Paquette assisted me at Lia Honda Northampton. During a visit for routine maintenance, he spotted a problem with my tire treads. Two of my tires had 0 tread! I planned a long trip, and it would be dangerous for me to drive on these tires. Thank you Donald for speaking up! |
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Title: Fast and friendly service with occasion Posted On: 1/28/26 Review For: Rating:
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| Summary: Fast and friendly service with occasional updates |
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Title: Posted On: 1/27/26 Review For: Rating:
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| Summary: There is no summary for this review. |
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