Lia Honda Northampton MA Reviews
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Title: Posted On: 3/28/26 Review For: Rating: 
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| Summary: Salesman Alex Champagne was excellent. The car was brought inside for me to look at it in the warmth, on a cold day. The car had wheel locks with no key. They instantly resolved that problem. Easiest best car buying experience. |
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Title: Posted On: 3/28/26 Review For: Rating: 
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| Summary: We have bought two cars here. Those experiences were fine. However, the service department is a different story. At best they are inept, but that feels too kind. It really seems that they are dishonest and corrupt. Every time we have brought our car there, within a week we need to return for a new problem that didn't exist previously. This last time, they replaced some tires. The next day within 1 hour the brakes seized. Either your inspection was inadequate and you put us back on the road in an unsafe car, or you broke something during the repair. They charged us a diagnostic inspection fee ($90), even though they had the car less than 24 hrs earlier. They then wanted $3000 for new brakes. Huh? You didn't see that when the wheels were off, and you want to charge us for a diagnostic inspection. No thanks. I will never use this unscrupulous business again for service. We are going to be replacing this car soon with another Honda soon, but they have lost our business. It's a shame because I would like to keep business local and tax dollars local, but I cannot support them any more. Too bad. |
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Title: I am a regular with Lia Honda. Lease al Posted On: 3/27/26 Review For: Rating:
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| Summary: I am a regular with Lia Honda. Lease all my cars with them. But lets point out my sales person, Alexander Champagne, I am a returning customer with him, but that is because he knows what I want. Working together the first time around he knew exactly what to do. Didnt have me running around and got straight to the point and at the end made everything work. I drove out of there with my favorite car and I couldnt ask for anything more! I appreciate him and Lia for always working with me and my family! |
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Title: Alexander champagne is incredibly profe Posted On: 3/27/26 Review For: Rating:
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| Summary: Alexander champagne is incredibly professional and knowledgeable, making the car-buying process smooth, efficient, and enjoyable." |
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Title: Salesman was a typic Posted On: 3/23/26 Review For: Rating: 
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| Summary: Salesman was a typical car salesman
A jerk. Finished the detal with the general manager Mike. Otherwise probably would not have finished the deal |
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Title: Everything went real smoothly. My servi Posted On: 3/22/26 Review For: Armando Gonzalez Rating:
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| Summary: Everything went real smoothly. My service rep Armando kept me well informed throughout the whole process and took care of all the details. Sit back, relax and drive home with everything working fine. |
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Title: I worked with technician Desiree Frank Posted On: 3/21/26 Review For: Desiree Frank Rating:
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| Summary: I worked with technician Desiree Frank !!! I really appreciate your hard work and dedication.
Ill be back for my next service appointment. |
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Title: Posted On: 3/20/26 Review For: Rating:
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| Summary: We walked in and waited with not one person acknowledging us. we waited 10 minutes without a single " I'll be right with you" and they walked right passed us multiple times. I guess they aren't hurting for sales. I was going to purchase a Subaru they have. |
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Title: Service manager has a giant ego would n Posted On: 3/19/26 Review For: Rating:
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| Summary: Service manager has a giant ego would not listen I went back for a reinspection after getting the check engine light repaired. They did another complete inspection and charged me again. (It shouldve been free) Proceeded to fail my vehicle for something else Which was a slightly damage Plate I got a replacement ordered The DMV said, show them the receipt of the replacement plate. They will issue you a valid sticker Return with that information and Told them what they said He then proceeded to tell me he did not want to do business with me (Being proving wrong rubbed his ego of the wrong way And now his butt hurt) |
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Title: Posted On: 3/19/26 Review For: Rating:
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| Summary: Service for an inspection sticker was so ridiculous. Broke multiple inspection sticker rules and even with proper information still refused to do the inspection |
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