Lia Honda Northampton MA Reviews
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Title: I drove into Lia Honda late in the afte Posted On: 2/8/26 Review For: Rating: 
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| Summary: I drove into Lia Honda late in the afternoon on a very cold day with a dying battery (I needed a jump start to get there). Matthew Verge arranged for a new battery to be installed right away and in less than an hour we were on our way. |
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Title: Top to bottom great easy experience Posted On: 2/4/26 Review For: Rating:
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| Summary: Top to bottom great easy experience |
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Title: I had a very satisfactory experience wo Posted On: 2/4/26 Review For: Marc Genovese Rating:
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| Summary: I had a very satisfactory experience working with Mr. Marc Genovese (like the pesto, as he said) in order to find me some hot new wheels after my violent rendezvous with a utility pole that decimated my beloved 2007 Honda Accord (rest in peace, Morgan). We test drove several cars and Marc was very patient as I found the right vehicle to suite my needs. I would recommend this location to purchase a car. Ask to see pictures of Marc's dog too! |
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Title: I have had terrible experience here. I Posted On: 1/30/26 Review For: Rating: 
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| Summary: I have had terrible experience here. I brought in my Honda pilot for a warranty covered repair. Ended up with a transmission leak that they said they could not prove they did and wanted to charge $1k to fix. This is not the first time I have had an issue like this with them. I do not advise anyone to bring their car to Lia Honda. Go to Balise Honda in West Springfield.
Update to your response: Thank you for your response Patrick. Actually Olivia from American Honda said that I would have to bring it back to you guys at Lia Honda Northampton for the transmission repair because you did the warranty work. I refused because I will never bring my vehicle back to Lia Honda, even for a covered expense. I did not have an option to have it fixed by another Honda, so therefore they closed the case as a complaint. I stand by my statement, bring your vehicle to another Honda if any type of service. |
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Title: Thanks, as always, to service manager D Posted On: 1/29/26 Review For: Desiree Frank Rating:
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| Summary: Thanks, as always, to service manager Desiree Frank for making my recent trip to Lia Honda so pleasant (and of course to the technicians, too, behind the scenes. Desiree is such a warm, welcoming face to greet me every time, and she is a true pro! She never fails to remind me of a service that was recommended on my last visit (and I don't always look at the old paperwork before I make a routine service appointment). And she is more than accommodating when it comes to arranging a loaner car, offering a shuttle, or, if I'm waiting for the service, to tracking me down when my car is ready if I go out for a walk. I have been a faithful Lia Honda customer since 2012, have loved all the vehicles I've owned, but I would recommend the dealership based on my experience with Desiree alone. |
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Title: Chad was great to deal with - enjoyable Posted On: 1/28/26 Review For: Chad Olech Rating:
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| Summary: Chad was great to deal with - enjoyable experience! |
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Title: Donald Paquette assisted me at Lia Hond Posted On: 1/28/26 Review For: Donald Paquette Rating:
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| Summary: Donald Paquette assisted me at Lia Honda Northampton. During a visit for routine maintenance, he spotted a problem with my tire treads. Two of my tires had 0 tread! I planned a long trip, and it would be dangerous for me to drive on these tires. Thank you Donald for speaking up! |
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Title: Posted On: 1/27/26 Review For: Rating:
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| Summary: There is no summary for this review. |
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Title: Purchased a new Honda Ridgeline at Lia Posted On: 1/27/26 Review For: Alexander Champagne Rating:
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| Summary: Purchased a new Honda Ridgeline at Lia of Northampston. I cannot over emphasis how amazing the entier operation is. Our sales rep Alex Champagne set the tone by going over and above troublshooting issues with our insurance. faclitating accessory installations and getting our registration and sticker squared away. Thank you Lia of Norhthampton. |
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Title: Jill Fuduric and Lia Honda took care of Posted On: 1/27/26 Review For: Jill Fuduric Rating:
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| Summary: Jill Fuduric and Lia Honda took care of all needs and did so promptly, professionally and with as little hassle for me as possible - thank you for great customer service! |
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