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Title: It's fairly obvious the majority of rev Posted On: 12/6/24 Review For: Dan Tow Rating: 
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| Summary: It's fairly obvious the majority of reviews for Riverside Porsche are glowing accounts of extremely happy customer experiences. Unfortunately mine is not one of them. Let me add, my intention is to inform, not to suggest buying, or servicing elsewhere. This review is only about service, but the sales experience, was also disappointing....... So what happened? No matter when you set up a service appointment - you will be told the shop is 2 days behind - I set mine 2 weeks ahead and on a Monday following Thanksgiving to be "first in line" but 2 days it is. It's important to know my service was only a recall on a brake line and asked to check the charging on my Taycan. On Wednesday I'm told the car is not ready and likely will not be done until Friday. I contacted Dan Tow the service manager and he was polite, but his explanation of his shop's continuous 2 day backlog given the circumstances made any sense- nevermind 4 days. Having some knowledge of the business, this nonsense of 2 day backlog is a "get out of jail card" and more about deciding then scheduling. Look, it's reasonable to expect Porsche service to be expensive, the facility to be modern, the staff to be professional, but ultimately credibility, is what all 5 star service facility share. Riverside Porsche looks the part, but needs to act that way. |
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Title: N/A Posted On: 11/4/24 Review For: Dan Tow Rating: 
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| Summary: Just wanted to give a shout out to Service Manager Dan Tow and Service Advisor Henry Quezada for their First Class service. When the service industry as a whole seems to care less about their customers these days, Dan and Henry are the exception. They work hard, communicate well, are true professionals and easy to work with. After a recent negative experience at Porsche Riverside (by the way, which is also rare), working with Dan and Henry convinced me to give the dealership another chance. I just took home my third Porsche and will no doubt be back for more. Thank you Dan and Henry for going above and beyond! |
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Title: Henry Quezada provided an excellent service when dropping Posted On: 8/3/24 Review For: Dan Tow Rating:
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| Summary: Henry Quezada provided an excellent service when dropping off my macan for its 10k service. communication was spot on and very professional. |
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Title: Great staff, advisor was excellent, took great care of Posted On: 7/16/24 Review For: Dan Tow Rating:
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| Summary: Great staff, advisor was excellent, took great care of us. Will definitely be returning for future services |
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Title: Posted On: 3/24/24 Review For: Dan Tow Rating:
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| Summary: There is no summary for this review. |
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Title: Posted On: 3/18/24 Review For: Dan Tow Rating:
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| Summary: There is no summary for this review. |
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Title: My experience at Porsche Riverside was Posted On: 3/13/24 Review For: Dan Tow Rating:
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| Summary: My experience at Porsche Riverside was exceptional. The Service Manager, Dan, was super friendly and responsive. Henry, the service advisor on top of his game with the efficiency and professinalism. They had a loaner for me on short notice and completed the repairs within 2 days. Great job Porsche Riverside. |
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Title: I've had my vehicle serviced here sever Posted On: 2/22/24 Review For: Dan Tow Rating:
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| Summary: I've had my vehicle serviced here several times. Even though I didn't originally purchase the vehicle here, the level of service is even better than that of other luxury brand dealers like Mercedes. Nice lounge with snacks. Loaner vehicles are available if you confirm ahead of time (most dealers don't offer this if you didn't purchase from them). Service advisors and staff are extremely knowledgeable, friendly and nothing but helpful. Extremely pleasant and positive experience here. |
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Title: Our experience with the Service Department has been above Posted On: 2/21/24 Review For: Dan Tow Rating:
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| Summary: Our experience with the Service Department has been above reproach. Everyone we encountered was extremely communicative, respectful and certainly knowledgeable. It was a pleasure to meet and work with the Porsche Service team.
My wife and I will be back,
Steve and Diana Kanady |
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Title: Posted On: 2/5/24 Review For: Dan Tow Rating:
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| Summary: There is no summary for this review. |
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