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Title: Juan Bautista was very professional with an excellent Posted On: 5/4/25 Review For: Eric Lafever Rating: 
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| Summary: Juan Bautista was very professional with an excellent customer service and we had a great buying experience on the purchase of our very first Porsche. He was very easy to work with, very respectful and very friendly. We did not feel pressured. His attitude towards his customer is to be commended. He never hesitated to answer our questions even on his days off. I highly recommend Juan to any of our friends!!!
Juan is such a big asset to your company. Because of our great positive buying experience, we will not hesitate to go back in the near future for the purchase of our next Porsche, if Juan is still there. |
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Title: Amazing experience - Juan Torres and Er Posted On: 4/29/25 Review For: Eric Lafever Rating:
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| Summary: Amazing experience - Juan Torres and Eric made this as smooth as possible. |
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Title: I have been coming to Porsche Riverside for many years, Posted On: 3/13/25 Review For: Eric Lafever Rating:
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| Summary: I have been coming to Porsche Riverside for many years, for service to my beloved Carrera S, and Henry, my service advisor, has always done an outstanding job, keeping my cars' service needs up to date. Recently, I decided to purchase a lease return certified 2024 Porsche Macan. My sales representative was Sherman Sims. Sherman is a very articulate and product knowledgeable Porsche ambassador and he did an awesome job of helping me purchase my Macan, in a most timely and easy fashion. Everyone at this dealership has gone beyond the call of duty, making sure that my needs are attended to, respectfully and rapidly. I commend Eric, the internet sales manager, and Andy, the finance manager, for their thoughtful and professional assistance during my purchase. I have been a Porsche customer for 50 years, and look forward to continuing my relationship with this awesome brand far into the future. Porsche exudes the claim, "THERE IS NO SUBSTITUTE", and this dealership proves this claim to be true. |
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Title: Beware beware of service department an Posted On: 2/2/25 Review For: Eric Lafever Rating: 
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| Summary: Beware beware of service department and service manager Dan Tow!
This service manager DAN TOW will do everything he can in order to NOT make a WARRANTY repair. I am utterly shocked at the consistently TERRIBLE EXPERIENCE I have had at the Porsche Riverside service center. Specifically with the SERVICE MANAGER Dan Tow. I chose this service center specifically due their 4.8/5 online rating. Photo evidence of the entire experience is attached below.
I cannot believe how NEGATIVE this experience has been. I have now had to make FOUR SEPARATE 100 mile TRIPS in order to try and get this issue repair: Within 100 miles of purchasing this car with an original 20 miles on the dashboard an array of warning lights appears stating multiple malfunctions and failures such as:
A) protective occupant protection unavailable
B)
adaptive cruise control not available
C) assistance systems defective
D) active lane keeping not available and service required
I have had to make multiple trips where they supposedly repair these items and within a few days the notification lights come on. After the 2nd attempt I purchased a dummy belt buckle to try and get the seat belt notification to stop as after setting and unsetting a few times it would eventually stop. On the 3rd or 4th attempt for repair they then told me it was my causing due to the dummy belt buckle. Clearly this was the easy way out for them in order to not have to make repairs and not Despite it not being there on the first 2 repair attempts and the service advisor confirming that the was not the cause of the issue. I consistently tested and issue would still arise without the dummy buckled in. I repeatedly told them that and despite that they continue to try and blame it on that. Andre the service advisor corroborated what i stated as he himself witnessed the issue as I sent multiple videos and photos showing the issue arising on multiple different occasions. The issue once again has appeared and they have not made any attempt to repair. It is clear that this service center is doing everything they can to not make warranty repairs. It seems they are doing everything they can to avoid doing any type of warranty work as more than likely the revenue generated from that is not equivalent to their normal out of warranty repairs.
In ADDITION, after every single drop off, they would not look at the car until days later despite me mentioning speed of repair was significant to me. After having to make multiple trips due their incompetency with the repair, I would at bare minimum expect to be given priority but clearly the manager Dan did not care and gave minimal important to this issue.
This is utterly embarrassing, cant even drive the car as the seat belt blinker continuously makes noise despite me wearing the actual seat belt and my passengers can clearly notice it and have questioned how could a new car already be having issues.
I am still in disbelief that the type of TREATMENT and experience I was given by a brand a reputable as Porsche. I am completely disappointed at the utter disregard for these issues from upper management DAN at Porsche Riverside.
The only POSITIVE note I have is for the sales team, specifically Erick the manager, Sherman and service ADVISOR Andre. These guys were absolutely phenomenal to work with. After multiple experiences with brands like Mercedes, BMW and Maserati, they are by far the absolute best sales and customer service experience I have had to date. It is clear that is is because of these gentleman that this dealership is thriving. I will definitely refer every single interested party I know as these gentleman will surely get me positive feedback and rapport from anyone I send over. As for service, I will make sure to let everyone know to RUN THE OTHER WAY unless they are prepared to waste countless hours and experience terrible treatment. |
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Title: I want to express my sincere gratitude to Charlie Nguyen Posted On: 10/24/24 Review For: Eric Lafever Rating:
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| Summary: I want to express my sincere gratitude to Charlie Nguyen in his exceptional support and assistance throughout the entire process. Charlie Nguyen went above and beyond, providing clear guidance, timely responses, and valuable insights that were crucial in helping us close the deal successfully. His professionalism, dedication, and expertise made all the difference, and we truly appreciate his hard work. All the people (manager, finance) are so kind and supportive. I highly recommend Porshe Riverside and Charlie to anyone seeking a reliable and skilled partner. Thank you for making this experience seamless and successful! |
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Title: A very pleasant transaction from start Posted On: 10/12/24 Review For: Eric Lafever Rating:
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| Summary: A very pleasant transaction from start to finish! Sales Manager Eric and Finance manager Andy were both amazing and easy to work with. No games. John was extremely patient with us as well not rushing at all. Great experience looking forward to coming back in the future for the next one. |
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Title: Charlie Nguyn was tremendously helpful in my recent Posted On: 10/5/24 Review For: Eric Lafever Rating:
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| Summary: Charlie Nguyn was tremendously helpful in my recent purchase. He kept me apprised of all details every step of the way and then was very patient explaining all the car's features upon delivery. Charlie is wonderful! |
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Title: This is follow up to my previous reviews of my experience Posted On: 9/25/24 Review For: Eric Lafever Rating:
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| Summary: This is follow up to my previous reviews of my experience at Porsche Of Riverside. First let me start out by saying this is a 5 Star Porsche Dealership hands down. I want to acknowledge two salespeople and one finance manager. Let me start out by telling you that Tony Nguyen has been my go to sales guy at Porsche of Riverside. I have previously purchased two Porsche vehicles from Riverside and Tony has been on point with his service and attention to detail every time. He has gone above and beyond while representing this amazing place with class.
I recently went in looking to possibly purchase a third Porsche vehicle. Unfortunately Tony was off that day, but never fear, Evan Olson was ready to assist me. Let me tell you, Evan was excellent, he provided my sons and I with a great shopping experience. He was knowledgeable, helpful and was very attentive to what we were looking for. Evan, I also want to thank you for the great video you took of my boys and me driving that amazing car, we appreciate it.
After deciding on our vehicle , we met with the best finance manager ever, Nora Reynoso. Nora is great, very funny and has an amazing fun vibe. She help me close the deal with the options I wanted. In closing Porsche Of Riverside has put together a great team, needless to say I will be coming back when I'm ready for an upgrade. Shout out to Kevin Gonzalez and William Barbaro from Service Department, also can't forget Eric Lafever the Sales Manager, they are always willing to work with us and always treat my family and I with respect.
I Highly recommend Porsche of Riverside. |
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Title: This is follow up to my previous review Posted On: 9/24/24 Review For: Eric Lafever Rating:
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| Summary: This is follow up to my previous reviews of my experience at Porsche Of Riverside. First let me start out by saying this is a 5 Star Porsche Dealership hands down. I want to acknowledge two salespeople and one finance manager. Let me start out by telling you that Tony Nguyen has been my go to sales guy at Porsche of Riverside. I have previously purchased two Porsche vehicles from Riverside and Tony has been on point with his service and attention to detail every time. He has gone above and beyond while representing this amazing place with class.
I recently went in looking to possibly purchase a third Porsche vehicle. Unfortunately Tony was off that day, but never fear, Evan Olson was ready to assist me. Let me tell you, Evan was excellent, he provided my sons and I with a great shopping experience. He was knowledgeable, helpful and was very attentive to what we were looking for. Evan, I also want to thank you for the great video you took of my boys and me driving that amazing car, we appreciate it.
After deciding on our vehicle , we met with the best finance manager ever, Nora Reynoso. Nora is great, very funny and has an amazing fun vibe. She help me close the deal with the options I wanted. In closing Porsche Of Riverside has put together a great team, needless to say I will be coming back when I'm ready for an upgrade. Shout out to Kevin Gonzalez and William Barbaro from Service Department, also can't forget Eric Lafever the Sales Manager, they are always willing to work with us and always treat my family and I with respect.
I Highly recommend Porsche of Riverside. |
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Title: Five years ago, my wife and I had purch Posted On: 7/14/24 Review For: Eric Lafever Rating:
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| Summary: Five years ago, my wife and I had purchased a Macan SUV from Porsche Riverside to be used as her daily driver. The sales experience was actually quite pleasant. Mainly, because of the rapport that we developed with our salesperson, Mr. Sherman Sims. He was so easy to work with. Sherman made us feel comfortable - from the negotiation process, and then after the sales transaction. Since then, the vehicle has been reliable and an overall joy to drive.
As such, it was clearly evident that when it was time for me to upgrade my current car to my dream sports car, Porsche Riverside was the place to go. But most importantly, I made it a point to contact Sherman to fulfill this dream. He surely did do that. The vehicle that I was interested in was the same model that he owns (but in a different color), so he had a lot of first-hand experience to convey to me. After he took me on a test drive, I immediately knew this was mine! Thank you, Sherman, for making the sales experience a very pleasant one once again.
This review wouldn't be complete without acknowledging the Eric (sales mgr), Andy (finance) and Alexis (brand pro). Thanks guys, for making my purchase a smooth one. I've been to a few Porsche (and Lexus) dealerships thru southern California, and this dealership is by far the best. The staff here are top-notch. |
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