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Title: Jenn Smith was my Estimator. She facil Posted On: 5/12/26 Review For: Jenn Smith Rating: 
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| Summary: Jenn Smith was my Estimator. She facilitated exceptionally good service for me and my needs. She was a good listener, noting all my concerns. She communicated with me what repairs and painting were necessary and at what cost. All of the staff were welcoming and helpful. The needed paint and repair was done very professionally, and my car was washed and clean inside and out when the work was completed. |
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Title: Had one of the least professional and s Posted On: 5/12/26 Review For: Rating: 
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| Summary: Had one of the least professional and satisfying experiences after my car was in an accident and towed to Crown as the Mercedes authorized repair shop. In addition to the work being incomplete, with unexplained delays throughout a month long process, the customer service representative was anything but helpful. There was a combination of lack of responsiveness, conflicting information, missed deadlines and such a laissez-faire attitude that bordered on indifference with no effort to take any initiative or accept any accountability. The repairs were not completed and after much frustration and lack of information, I had my car released and sent to the MB in Boston area, where repairs were completed, including redoing things that were not properly addressed by Crown. Communication, accountability and professionalism were paramount and am only sorry that I ever interacted with Crown Collision and suggest that at the very minimum, they should pay attention to the quality and responsiveness of their repair, and especially service team. Was not impressed and barely able to add anything positive about working with Vinny. |
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Title: Posted On: 5/9/26 Review For: Jenn Smith Rating:
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| Summary: Jenn handled our insurance claim with professionalism, confidence, and extensive knowledge from start to finish. She truly understood the ins and outs of the claims process and guided us every step of the way while working directly with the insurance company on our behalf. Even when the insurance company gave us a hard time, Jenn continued to advocate for us and made sure everything was handled properly. She was responsive, thorough, and always willing to answer our questions and explain things clearly. What stood out most was her attention to detail and commitment to quality she never cut corners and made sure our car was repaired the right way and restored back to normal. Thanks to her hard work and dedication, the entire process went as smoothly as possible. We truly appreciated her support and would highly recommend her to anyone needing collision repair services. |
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Title: Jenn handled our insurance claim with p Posted On: 5/9/26 Review For: Jenn Smith Rating:
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| Summary: Jenn handled our insurance claim with professionalism, confidence, and extensive knowledge from start to finish. She truly understood the ins and outs of the claims process and guided us every step of the way while working directly with the insurance company on our behalf. Even when the insurance company gave us a hard time, Jenn continued to advocate for us and made sure everything was handled properly.
She was responsive, thorough, and always willing to answer our questions and explain things clearly. What stood out most was her attention to detail and commitment to quality she never cut corners and made sure our car was repaired the right way and restored back to normal. Thanks to her hard work and dedication, the entire process went as smoothly as possible. We truly appreciated her support and would highly recommend her to anyone needing collision repair services. |
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Title: I worked with Johnnie Popwell and he di Posted On: 5/8/26 Review For: Johnnie Popwell Rating:
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| Summary: I worked with Johnnie Popwell and he did a great job |
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Title: Brought my Mercedes in for an estimate. Posted On: 5/5/26 Review For: David Thach Rating:
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| Summary: Brought my Mercedes in for an estimate. Received excellent service from David Thach. Thanks for courteous and efficient service. |
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Title: What a great experience making my Volvo Posted On: 5/1/26 Review For: Jenn Smith Rating:
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| Summary: What a great experience making my Volvo like before. Jenn was absolutely wonderful to work with, and did an amazing job keeping me updated and getting my car like new. Thank you Jenn and Crown! |
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Title: The only one Star review Ive ever left. Posted On: 5/1/26 Review For: Rating:
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| Summary: The only one Star review Ive ever left.
One star.
I stopped in for an estimate and waited 30 minutes just to speak with a writer. The receptionist mentioned they were in a meeting that was supposed to end at 10:00 AM. At 10:05, with a flight to catch and no update or follow-up from anyone, I approached the desk and explained that if a service writer couldnt come out soon, I would have to leave.
Her only response was OK. It came across as dismissiveessentially, go ahead and leave. There was no attempt to assist, no urgency, and no effort to retain the business. A simple, Please give me a moment, sirlet me see if I can get someone for you, would have completely changed the experience.
As a business owner, I dont expect perfectionbut I do expect basic customer service: acknowledgment, communication, and a willingness to help. Unfortunately, none of that was present here. First impressions matter, and this experience fell well short. |
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Title: Jenn Smith helped me with everything wa Posted On: 5/1/26 Review For: Jenn Smith Rating:
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| Summary: Jenn Smith helped me with everything was patient and communicative with me throughout the entire process I would recommend this place very professional |
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Title: I had a great experience bringing my ca Posted On: 4/30/26 Review For: Jenn Smith Rating:
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| Summary: I had a great experience bringing my car in to have it repaired at Crown Collision. After I received an estimate from my insurance I was able to schedule a drop off of my car within a day. Jen the estimator was very efficient and thorough in explaining the details and timeframe of the repair. It was overall a very pleasant experience. |
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