Lia Toyota of Wilbraham Reviews
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Title: I want to start by saying I ended up buying a car at Posted On: 4/6/24 Review For: Erin Page, Tina Zarlenga Rating: 
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| Summary: I want to start by saying I ended up buying a car at another dealership by no fault of lia toyota. So I was working with Erin who is excellent. They just didn't have what I wanted . So for 3 weeks I was texting her back and forth. She was so patient with me. I highly recommend Erin if you are choosing to use lia toyota. Erin thank you for dealing with me for 3 weeks of me bothering you even on Easter you are amazing sorry it did not work out for us in finding a truck for me. But I appreciate everything you did for me |
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Title: My experience with service at Lia Toyot Posted On: 4/4/24 Review For: Hipolito Narvaez Rating:
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| Summary: My experience with service at Lia Toyota is always excellent. Hiplito Narvaez always takes the time to explain everything to me in a friendly and knowledgeable way and my Tacoma is always taken care of. I definitely recommend him and Lia Toyota to all my friends and family! |
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Title: My service rep, David Greenlaw was awes Posted On: 4/3/24 Review For: David Greenlaw Rating:
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| Summary: My service rep, David Greenlaw was awesome, he spent time explaining why certain services were recommended, the costs, and answered all my questions. You're the man Dave, thanks. |
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Title: David Greenlaw in service was very responsive and kind to Posted On: 4/2/24 Review For: David Greenlaw Rating:
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| Summary: David Greenlaw in service was very responsive and kind to my needs. He went above and beyond the norm to assist me with solving all my auto related issues. I would advise my friends and family to use Lia service if needed. |
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Title: Super nice Posted On: 4/2/24 Review For: Cassandra Cloutier-Ham Rating:
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| Summary: Easy to book an appointment and schedule was flexible . Cassie Cloutier was easy to work with. |
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Title: Cynthia Patrick at Lia Toyota is very p Posted On: 4/1/24 Review For: Cynthia Patrick Rating:
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| Summary: Cynthia Patrick at Lia Toyota is very pleasant, efficient, and gets the job done to great satisfaction! |
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Title: Very impressed with the Customer Service, prompt Posted On: 3/29/24 Review For: Kelly Murray, Mark Poirier, Pedro Colon-Vega, Richard Greenaway Rating:
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| Summary: Very impressed with the Customer Service, prompt attention and technical knowledge of my Dealer, Mark Poirier of LIA Toyota. All the staff was very friendly and complete all the necessary tasks of buying a new car in a very prompt matter. |
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Title: Had my 100k service and front/rear brak Posted On: 3/29/24 Review For: Cassandra Cloutier-Ham Rating:
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| Summary: Had my 100k service and front/rear brakes - rotors/pads done. Cassie explained thoroughly my options and costs. Kept me informed.Thank you Caasie Cloutier-Ham for the extra attention to details! |
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Title: Shane Jones was great! He answered all Posted On: 3/28/24 Review For: Shane Jones Rating: 
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| Summary: Shane Jones was great! He answered all of our questions and was very helpful! I highly recommend!! |
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Title: Went to dealership to purchase a 2024 Toyota Rav 4 AWD. Posted On: 3/28/24 Review For: Ricardo Rodriguez-Martinez Rating:
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| Summary: Went to dealership to purchase a 2024 Toyota Rav 4 AWD. Wasn't sure if my finds were fully there but with my trade-in and helpful explanation of the down payment and NO surprise fees Ricardo was a great help. He also helped me when I kept emailing the same question to get more clarity.
However for the average joe needing a vehicle and is financing I would advise Lia Toyota to implement something potentially in the future. The packages for VSE, Maintenance, Gap; Present that To client up front so that they can make more informed budgeting decisions at the start. THEN there will be no extra fees or surprises. I believe this may help curve your increased business since there is a stigma among many with how dealerships have done this for years and decades. Be transparent and show the full numbers. And Show more patience in the finance office when buyers are trying to read the arbitration etc. Then you will have bettered your customer service and now consumers will spread the this dealership is patient and willing to help us fully understand. |
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