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Title: Chris D. is awesome! He helps me with a Posted On: 3/9/23 Review For: Chris Davila Rating: 
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| Summary: Chris D. is awesome! He helps me with all of my Audi needs and my car leaves 1000x better than when it came in for service. |
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Title: Chris Davila was great!!! Posted On: 3/8/23 Review For: Chris Davila Rating:
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| Summary: Chris Davila was great!!! |
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Title: Excelent services and great customer se Posted On: 3/1/23 Review For: Chris Davila Rating:
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| Summary: Excelent services and great customer services. Chris Avila and Marina |
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Title: Chris always takes care of me and my ca Posted On: 2/28/23 Review For: Chris Davila Rating:
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| Summary: Chris always takes care of me and my car needs! |
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Title: As always Service was smooth quick and Posted On: 2/28/23 Review For: Chris Davila Rating:
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| Summary: As always Service was smooth quick and easy. Car came back clean. Thank you again Mr. Davilla |
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Title: Chris Davilla was very helpful and made the entire Posted On: 2/24/23 Review For: Chris Davila Rating:
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| Summary: Chris Davilla was very helpful and made the entire experience very easy and the entire staff was helpful. |
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Title: Chris Davila has been super helpful at each of my visits. Posted On: 2/23/23 Review For: Chris Davila Rating:
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| Summary: Chris Davila has been super helpful at each of my visits. Great customer service overall! |
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Title: On December 27, 2022 I had a problem wi Posted On: 2/21/23 Review For: Chris Davila Rating: 
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| Summary: On December 27, 2022 I had a problem with my ventilation unit not working properly and the coolant was leaking in my engine bay. So I decided to take it to Ontario Audi for service. It took approximately 5 weeks for them to fix it because I got my vehicle back on February 3, 2023.
Everything was fixed accordingly thanks to Chris Davila and his team. However, I had problems regarding communication or status updates about my Audi during the times it was being serviced at the dealership.
The moment I dropped off my car I didn't receive any updates until my extended warranty had to be involved. I didn't get any estimate as to when my Audi was going to be fixed. I had to be proactive about getting updates so I called or texted my service advisor at least once a week to obtain any updates regarding the status of my vehicle. I wasn't offered any loaner car until towards the end, which was weird because shouldn't loaner cars be offered in the beginning when you don't have a vehicle? If I came off as being annoying or pushy then I apologize for that, but paying over $600 per month on a "luxury" vehicle and not getting any updates about my vehicle and having myself text about it instead is not really what you would expect from a luxury dealership.
Everything else was great though. The car was washed before I received it. My HVAC unit is working greatly. I don't think there's any leak with the coolant system anymore (I hope not). If the communication between the customer and service advisor was a bit better, then I would have given it a full 5 stars experience. |
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Title: This dealership left me with no complaints. Posted On: 2/17/23 Review For: Chris Davila Rating:
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| Summary: This dealership left me with no complaints. Diana Perez was super helpful throughout the entire process of my car being serviced. Thank you Audi Ontario team! |
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Title: On December 27, 2022 I had a problem wi Posted On: 2/14/23 Review For: Chris Davila Rating:
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| Summary: On December 27, 2022 I had a problem with my ventilation unit not working properly and the coolant was leaking in my engine bay. So I decided to take it to Ontario Audi for service. It took approximately 5 weeks for them to fix it because I got my vehicle back on February 3, 2023.
Everything was fixed accordingly thanks to Chris Davila and his team. However, I had problems regarding communication or status updates about my Audi during the times it was being serviced at the dealership.
The moment I dropped off my car I didn't receive any updates until my extended warranty had to be involved. I didn't get any estimate as to when my Audi was going to be fixed. I had to be proactive about getting updates so I called or texted my service advisor at least once a week to obtain any updates regarding the status of my vehicle. I wasn't offered any loaner car until towards the end, which was weird because shouldn't loaner cars be offered in the beginning when you don't have a vehicle? If I came off as being annoying or pushy then I apologize for that, but paying over $600 per month on a "luxury" vehicle and not getting any updates about my vehicle and having myself text about it instead is not really what you would expect from a luxury dealership.
Everything else was great though. The car was washed before I received it. My HVAC unit is working greatly. I don't think there's any leak with the coolant system anymore (I hope not). If the communication between the customer and service advisor was a bit better, then I would have given it a full 5 stars experience. |
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