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Title: Michael Ramos is amazing! Posted On: 7/1/25 Review For: Michael Ramos Rating: 
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| Summary: Michael Ramos is amazing! He was welcoming, professional, and very knowledgeable. I appreciate him and I ask for him every time I come in for service.
I want to expressly state that I had gone to another dealership (Anaheim Hills- where I purchased the vehicle) earlier in the day and the service was in direct contrast to what I experienced at Walters. The people with whom I interacted at Walters from the gentleman who made my appointment, to the young man who checked me in, to the gentleman who checked my tire tread and pressure, to Michael Ramos- stellar! All around great customer service. |
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Title: Relaxed comfortable vibe. Posted On: 6/30/25 Review For: JR Rodriguez Rating:
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| Summary: Relaxed comfortable vibe. The waiting area was clean, had great coffee, and the staff was super friendly. |
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Title: Im grateful to Kelly for her profession Posted On: 6/30/25 Review For: Kelly Sandefur Rating:
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| Summary: Im grateful to Kelly for her professionalism and ensuring that the car repair was done in a timely manner. She kept me in loop throughout the process, providing options and estimates, which is much appreciated. |
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Title: Always a great experience at Walters Mercedes. Posted On: 6/29/25 Review For: Ross Geiger Rating:
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| Summary: Always a great experience at Walters Mercedes. Ask for Ross Geiger, hes extremely helpful and knowledgeable. |
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Title: Excellent service experience at Mercede Posted On: 6/28/25 Review For: Oscar Medina Rating:
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| Summary: Excellent service experience at Mercedes Riverside. Oscar Medina was extremely kind and professional. Will bring my car back here for future service appointments because of Oscar (he is also a Bears fan like me!) |
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Title: Ross Geiger was extremely pleasant to w Posted On: 6/28/25 Review For: Ross Geiger Rating:
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| Summary: Ross Geiger was extremely pleasant to work with. His interaction with me was polite and professional. Service to my vehicle was prompt and the cost reasonable. |
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Title: I was promptly met and received by a ve Posted On: 6/27/25 Review For: Michael Ramos Rating:
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| Summary: I was promptly met and received by a very polite young man as soon as I arrived at the dealership. Shortly thereafter, the service advisor (Michael Ramos) came out to meet me. Michael is a very polite and cordial young man. We discussed the required maintenance of my vehicle. His knowledge of the work that was needed was refreshing. We briefly went through the maintenance history of my vehicle. He also informed me of any extended warranties I still had on my car. He was very upfront to disclose any current changes in policy or service (i.e. 3% service charge policy and car wash service due to repairs, etc.); may sound simple, but, I loved the honesty. He kept me well informed and very professional throughout the process. Thank you Michael Ramos for your great and kind customer service. You are truly a great asset to the Walters MB chain!!!! Thank you so much!!!! |
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Title: I regularly take my MBZ to Walters when Posted On: 6/26/25 Review For: JR Rodriguez Rating:
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| Summary: I regularly take my MBZ to Walters whenever it's due for service. This time, my service advisor, JR Rodriguez took time to explain my service needs and prioritizes the order of importance so I know what to do first based on my budget. He made me feel happy to use Walters for my service needs. JR, I really appreciate you. See you soon. |
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Title: Alex Ramriez was very helpful when I to Posted On: 6/26/25 Review For: Alex Ramirez Rating:
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| Summary: Alex Ramriez was very helpful when I took my EQS in for emergency service. He explained the battery issue and why my vehicle was performing like it did. I would return for additional services if needed. |
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Title: My car service was taken care of with t Posted On: 6/25/25 Review For: Alex Ramirez Rating:
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| Summary: My car service was taken care of with the greatest care and concern from Mr. Alex Ramirez and your certified Mechanic. With the videos showing what has to be done and what was done amazed me. Never ever in my life of car repairs since the purchase of a vehicle have I ever received such documentation e-mailed to me while waiting for my A service. I thank your corporation and Mr. Ramirez who has taken care of all my concerns for the last five years with both my Mercedes - Benz.` |
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