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Title: Ross Geiger service manager was very he Posted On: 4/28/24 Review For: Ross Geiger Rating: 
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| Summary: Ross Geiger service manager was very helpful in answering all questions about my service on my S560 mercedes benz. Ross Geiger was technically proficient and knowledgeable about my scheduled service involving replacement of engine thermostat. |
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Title: On time service and communication was appreciated Posted On: 4/27/24 Review For: Alex Ramirez Rating:
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| Summary: On time service and communication was appreciated Loaner car was acceptable as well
Thanks very mich |
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Title: I had a awesome experience. Michael Ram Posted On: 4/27/24 Review For: Michael Ramos Rating:
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| Summary: I had a awesome experience. Michael Ramos is the best service advisor and very helpful in everything he does when it comes down to his customer best interest . |
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Title: N/A Posted On: 4/26/24 Review For: Michael Ramos Rating:
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| Summary: Amazing custom service from Micheal Ramos he's always going out of his way to make sure we're satisfied with my car service each time I've brought my car in, always very friendly and helpful! |
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Title: N/A Posted On: 4/26/24 Review For: Joseph Loera Rating:
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| Summary: To some this may not mean much. To me, it did. Three years ago I took my GLE350 4matic to Walters for a recall check. When I returned home I noticed that I no longer had my license mount on front of car. I did not return, but it did bother me that I now could not attach my decorative frame I received as a gift.
At one point, I decided to stop by Walters while being in Riverside and I explained to a service rep my dilemma. He said he would look into it, gave me a price of $350 to replace it, took my number saying he would call me on an update. That Never happened!
Recently I received another recall so I returned to Walters to schedule an appointment. I spoke with Joseph Loera and while sheduling an appointment, I brought up the missing mount. I was not intending to ask again but Josephs demeaner gave me the confidence that I could possibly get somewhere this time. He intentively listened and uderstood my frustation. Joseph spoke with his manager and came back within 30 minutes ready to place a new mount. However, I wasn't driving my car that day, so we scheduled the recall for three days later and they would replace the mount at that time.
Three days later, I left Walters, the recall was handled, my front license mount was replaced brand new and at no charge.
In addition to my rating of Joseph, the employees are super friendly AND they have a great waiting lounge for customers. Two thumbs up for Joseph Loera and Walters!! Sincerely, Roberta in Running Springs |
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Title: Amazing custom service from Micheal Ram Posted On: 4/26/24 Review For: Michael Ramos Rating:
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| Summary: Amazing custom service from Micheal Ramos hes always going out of his way to make sure were satisfied with my car service each time Ive brought my car in, always very friendly and helpful! |
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Title: Great Extended Warranty Service My C300 has been trouble Posted On: 4/26/24 Review For: JR Rodriguez, Tyler Usary Rating:
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| Summary: Great Extended Warranty Service My C300 has been trouble free for almost 7 years. I had purchased the 7 Year Extended Warranty and I am glad I did as I had a computer fail one month before the Warranty expires. Sam the Service Tech quickly found the problem and replaced the failing module. I am always confident that Walter's will keep my cars running in perfect condition. |
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Title: To some this may not mean much. To me, Posted On: 4/26/24 Review For: Joseph Loera Rating:
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| Summary: To some this may not mean much. To me, it did. Three years ago I took my GLE350 4matic to Walters for a recall check. When I returned home I noticed that I no longer had my license mount on front of car. I did not return, but it did bother me that I now could not attach my decorative frame I received as a gift.
At one point, I decided to stop by Walters while being in Riverside and I explained to a service rep my dilemma. He said he would look into it, gave me a price of $350 to replace it, took my number saying he would call me on an update. That Never happened!
Recently I received another recall so I returned to Walters to schedule an appointment. I spoke with Joseph Loera and while sheduling an appointment, I brought up the missing mount. I was not intending to ask again but Josephs demeaner gave me the confidence that I could possibly get somewhere this time. He intentively listened and uderstood my frustation. Joseph spoke with his manager and came back within 30 minutes ready to place a new mount. However, I wasn't driving my car that day, so we scheduled the recall for three days later and they would replace the mount at that time.
Three days later, I left Walters, the recall was handled, my front license mount was replaced brand new and at no charge.
In addition to my rating of Joseph, the employees are super friendly AND they have a great waiting lounge for customers. Two thumbs up for Joseph Loera and Walters!!
Sincerely, Roberta in Running Springs |
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Title: The best service advisor for your car
M Posted On: 4/26/24 Review For: Michael Ramos Rating:
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| Summary: The best service advisor for your car
Micheal Ramos the only reason we like to shop and service vehicle at Walterss Mercedez he is always polite and welcome you with warmth make you always feels comfortable and always helps you what right for your car
Thanks Micheal Ramos for always being there |
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Title: JR is a "TOP GUN" service advisor at Wa Posted On: 4/24/24 Review For: JR Rodriguez Rating:
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| Summary: JR is a "TOP GUN" service advisor at Walter's Mercedes Benz dealership in Riverside. He is a very professional, respectful and honest representative. |
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