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Title: I would like to thank JR, Michael and J Posted On: 2/27/24 Review For: Michael Ramos Rating: 
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| Summary: I would like to thank JR, Michael and Joeseph in Service those guys are always helpful when I come in. |
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Title: Your service department is a scam. Posted On: 2/23/24 Review For: Michael Ramos Rating: 
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| Summary: Your service department is a scam. Not resetting service notice on the dashboard because I chose to have minimum service performed, is a scam. |
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Title: Michael Ramos was incredible and he went above and beyond Posted On: 2/13/24 Review For: Michael Ramos Rating: 
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| Summary: Michael Ramos was incredible and he went above and beyond to make sure we were taken care of. |
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Title: I always bring my c63 to Walters Riverside. Posted On: 2/9/24 Review For: Michael Ramos Rating:
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| Summary: I always bring my c63 to Walters Riverside. Michael Ramos was my last service advisor. Michael preserves a professional presence, industry knowledge, and is very personable.
He maintained excellent communication exquisitely throughout the few-day process. |
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Title: My electric car had an issue of not charging, I thought Posted On: 2/7/24 Review For: Michael Ramos Rating:
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| Summary: My electric car had an issue of not charging, I thought it was a simple issue of overheating that topping off the coolant would fix. I did not have an appointment, but I did have a problem. Michael heard my explanation took on the issue completely, and when it was clear, it was a much larger issue than originally. I had suspected he made everything very easy for me. I had a cup of coffee, a rental car complementary, and was on my way to work in very little time. Within a couple of hours a text from Michael telling me I needed a new water pump, that it was under warranty, And that it would be a Couple of days. An update when the part came in, another update on the expected time of completion. More updates on when to expect my car..
Michael was not only professional, and courteous, but on a very rainy and busy day at the dealership, he made it look effortless. What could have been a stressful morning for me was barely inconvenient. Thank you for not only being great at your job, but for being an amazing human being. |
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Title: Bought my electric Mercedes at this dealership. Posted On: 2/7/24 Review For: Michael Ramos Rating:
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| Summary: Bought my electric Mercedes at this dealership. Did not have a great experience with my very young salesman, luckily I knew exactly which car I wanted to buy. I pre-paid for all the service and Ive taken my car always to Palm Springs instead of to this dealership. I had an issue with the car overheating, turned out to be a faulty water pump. My actual service advisor was amazing. Kept me informed every step of the way, let me know it was under warranty, got me a loaner at no cost, just all around Great.
However, when it was time to pick up the car, Joseph was my service advisor. He did not introduce himself. My car wasnt quite ready. And when they brought it around it was not charged. Not charging had been the reason I brought it in, I was concerned if the charging issue had been resolved. unfortunately, Joseph was on the phone, or laughing with his coworkers, and I was unable to get his attention. Eventually, someone else helped me, it was put on the slow charger for four minutes, it received zero charge, was taken off the charger and brought back around. I was then told it appeared to be charging normally because it had received zero charge I wanted to at least see it gain some charge And requested it be put back on the charger. The fast charger was being used to charge a car that was not being picked up that night where my car that was now promised an hour earlier was put on the slow charger. It received 2% charge. I agreed to take my car home. As I left, Joseph was laughing with his coworkers about what a hard worker he was, about what xxxxxxxx the young guys at the shop are, how he works rings around the rest of them, and he was looking forward to leaving for the night. No one bothered to say goodbye to me as I walked out and got in my car. |
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Title: Michael Ramos was very professional and Posted On: 2/6/24 Review For: Michael Ramos Rating:
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| Summary: Michael Ramos was very professional and polite. He assisted us with the inquiry of our SUV and the process it was going to take and possibly how long it might take, which was very helpful. |
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Title: I had a awesome experience. Michael Ram Posted On: 2/4/24 Review For: Michael Ramos Rating:
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| Summary: I had a awesome experience. Michael Ramos is the best service advisor and very helpful in everything he does when it comes down to his customer best interest . |
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Title: Great service! Posted On: 2/3/24 Review For: Michael Ramos Rating:
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| Summary: Great service! Super helpful and went the extra mile to ensure my car was taken care of. |
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Title: Micheal Ramos is the best service advis Posted On: 1/25/24 Review For: Michael Ramos Rating:
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| Summary: Micheal Ramos is the best service adviser |
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