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Title: I had never returned to the dealer where I purchased my Posted On: 9/19/25 Review For: Raymundo Lopez Rating: 
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| Summary: I had never returned to the dealer where I purchased my previous vehicle because I was not satisfied with the experience. However, I have now found the dealer and agent I will continue to visit in the future. Although it is more than 70 miles from my home, I am more than willing to make the trip because of the excellent service and kindness I received.
Raymundo Lopez guided me through the trade-in inspection and the new vehicle deal over text and phone in a way that was clear and satisfying. When I arrived at the dealership, everything was handled smoothly and without any changessomething I had never experienced before. In the past, I was always met with different prices or tricks once I arrived, but this time was completely different.
There was one issue: the vehicle I wanted was missing a feature. I was very confused, but Lopez quickly offered a remote solution, and everything was resolved successfully. Jamie R. stayed until 9 p.m. to finalize everything and even arranged for the vehicle to be delivered to my home the next day, despite the distance of over 70 miles.
Justin Campbell in Finance was also very kind and patient, even through two rounds of paperwork. Every staff member was thorough, attentive, and genuinely friendly, creating a level of comfort I had never felt at other dealerships.
I truly look forward to working with this team again for my next vehicle. |
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Title: I had never returned to the dealer wher Posted On: 9/19/25 Review For: Raymundo Lopez Rating:
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| Summary: I had never returned to the dealer where I purchased my previous vehicle because I was not satisfied with the experience. However, I have now found the dealer and agent I will continue to visit in the future. Although it is more than 70 miles from my home, I am more than willing to make the trip because of the excellent service and kindness I received.
Raymundo Lopez guided me through the trade-in inspection and the new vehicle deal over text and phone in a way that was clear and satisfying. When I arrived at the dealership, everything was handled smoothly and without any changessomething I had never experienced before. In the past, I was always met with different prices or tricks once I arrived, but this time was completely different.
There was one issue: the vehicle I wanted was missing a feature. I was very confused, but Lopez quickly offered a remote solution, and everything was resolved successfully. Jamie R. stayed until 9 p.m. to finalize everything and even arranged for the vehicle to be delivered to my home the next day, despite the distance of over 70 miles.
Justin Campbell in Finance was also very kind and patient, even through two rounds of paperwork. Every staff member was thorough, attentive, and genuinely friendly, creating a level of comfort I had never felt at other dealerships.
I truly look forward to working with this team again for my next vehicle. |
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Title: Best dealership and feels like home. Posted On: 9/10/25 Review For: Raymundo Lopez Rating:
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| Summary: Best dealership and feels like home. Never will I go anywhere else for leases or purchases |
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Title: Fantastic customer service, made the whole transaction Posted On: 9/9/25 Review For: Raymundo Lopez Rating:
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| Summary: Fantastic customer service, made the whole transaction easy from start to finish. The whole team was knowledgeable, professional, kind and very courteous. |
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Title: Raymundo Lopez help us with our last ca Posted On: 8/27/25 Review For: Raymundo Lopez Rating:
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| Summary: Raymundo Lopez help us with our last car lease and after being a customer for 30 years I can say he went above and beyond in all areas of helping to meet our needs Excellent example of what you want helping you and the Team of Justin and Jaime also were just Excellent!! |
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Title: Raymundo Lopez came highly recommended. Posted On: 7/21/25 Review For: Raymundo Lopez Rating:
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| Summary: Raymundo Lopez came highly recommended. He extremely helpful and made the process as painless as possible. |
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Title: This is my second time purchasing a car Posted On: 7/8/25 Review For: Raymundo Lopez Rating:
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| Summary: This is my second time purchasing a car from Walters Mercedes, and once again, the experience was exceptional. Raymundo was efficient, professional, and an absolute pleasure to work with. He made the entire process smooth and stress-free. Highly recommend! |
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Title: Posted On: 7/8/25 Review For: Raymundo Lopez Rating:
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| Summary: My journey began in the service department t with Michael Ramos. I brought my car in because of a warning light and found out there was a major repair needed. Michael offered serval options and even suggested speaking with sales and using the car as a trade. He put me in contact with sales and I had the pleasure of working with Raymundo Lopez and Stephen Garlatta. They both were so helpful and patient. They managed to get me into a new to me car, that I absolutely love. They answers all questions and concerns promptly. When it came time to exchange cars Jaime helped me setup my new car and was so helpful. This dealership has the best workers and I will stay a loyal customer forever! Thanks everyone! |
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Title: My journey began in the service departm Posted On: 7/8/25 Review For: Raymundo Lopez Rating:
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| Summary: My journey began in the service department t with Michael Ramos. I brought my car in because of a warning light and found out there was a major repair needed. Michael offered serval options and even suggested speaking with sales and using the car as a trade. He put me in contact with sales and I had the pleasure of working with Raymundo Lopez and Stephen Garlatta. They both were so helpful and patient. They managed to get me into a new to me car, that I absolutely love. They answers all questions and concerns promptly. When it came time to exchange cars Jaime helped me setup my new car and was so helpful. This dealership has the best workers and I will stay a loyal customer forever! Thanks everyone! |
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Title: Posted On: 7/2/25 Review For: Raymundo Lopez Rating:
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| Summary: Everyone at Walter's Mercedes is amazing. Great costumer service. This is the 3rd vehicle that I purchased from them. Raymundo and Jaime in sales did an excelente job. |
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