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Title: Alex Ramriez was very helpful when I to Posted On: 6/26/25 Review For: Alex Ramirez Rating: 
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| Summary: Alex Ramriez was very helpful when I took my EQS in for emergency service. He explained the battery issue and why my vehicle was performing like it did. I would return for additional services if needed. |
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Title: My car service was taken care of with t Posted On: 6/25/25 Review For: Alex Ramirez Rating:
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| Summary: My car service was taken care of with the greatest care and concern from Mr. Alex Ramirez and your certified Mechanic. With the videos showing what has to be done and what was done amazed me. Never ever in my life of car repairs since the purchase of a vehicle have I ever received such documentation e-mailed to me while waiting for my A service. I thank your corporation and Mr. Ramirez who has taken care of all my concerns for the last five years with both my Mercedes - Benz.` |
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Title: Highly professional service Posted On: 6/23/25 Review For: Alex Ramirez Rating:
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| Summary: The Walter's Mercedes in Riverside offers exceptional service for their clients. The service advisor Mr. Alex Ramirez always goes above and beyond to ensure complete customer care and satisfaction. |
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Title: Alex Ramirez was great. Quick and effi Posted On: 6/18/25 Review For: Alex Ramirez Rating:
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| Summary: Alex Ramirez was great. Quick and efficient. |
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Title: Everyone at Walters is great, and customer service is top Posted On: 5/31/25 Review For: Alex Ramirez Rating:
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| Summary: Everyone at Walters is great, and customer service is top notch. Always a pleasure to come see Alex and his team. |
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Title: Alex Ramirez has always helped me with Posted On: 5/31/25 Review For: Alex Ramirez Rating:
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| Summary: Alex Ramirez has always helped me with my mercedes. He is trustworthy and has great communication. Over the years he has taken care of my family car making sure its safe for us to travel. |
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Title: I'm always completely satisfied with the response I get Posted On: 5/24/25 Review For: Alex Ramirez Rating:
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| Summary: I'm always completely satisfied with the response I get from Alex Ramirez. He patiently listens to my concerns and takes the time to explain how to enjoy the best experience possible with my Mercedes. He addresses every issue fully and strives to explain everything I need to know. He is the best part of Walter's Mercedes-Benz. Keep up the excellent work, Alex. |
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Title: We needed a replacement for our auxilia Posted On: 5/23/25 Review For: Alex Ramirez Rating:
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| Summary: We needed a replacement for our auxiliary battery and some sort of factory-recall work on our GL 250 Blue Tec. Our regular service advisor, Alex Ramirez, when inspecting the car's exterior, noticed a scrape and related foreign paint on the rear left fender. Without asking, he picked up some solvent and a rag and was able to scrub clean the paint mark, saving us a trip to the body shop. This is typical of the attention we receive from Alex at Walter's Mercedes. We are grateful and plan never to change dealerships.
New to the area, we actually took in both of our Mercedes--one is a 2014 GLK that needed 2 new tires along with a passenger-side airbag replacement (due to recall). The more major work was performed on our GL 250 Blutec, which required a B service, 2 new tires, and some other routine work. Our service rep, Alex Ramirez, was extremely helpful, from the introductory phone call through the pickup of the 2nd vehicle. We went to Walter's Mercedes based on its many outstanding reviews and industry awards. And we get it. We look forward to working with Alex again the next time we need service or parts. |
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Title: Excellent service .Riverside has one of Posted On: 5/17/25 Review For: Alex Ramirez Rating:
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| Summary: Excellent service .Riverside has one of the best service managers thank you Mark . And my service adviser Alex Ramirez delivered the car in time as he promised. The only negative thing was.They obviously forgot to wash my car. But i'm still very satisfied. I will recommend this dealership to my friends for their future services. |
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Title: Alex and his team at Walter's in Riverside are great. Posted On: 5/16/25 Review For: Alex Ramirez Rating:
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| Summary: Alex and his team at Walter's in Riverside are great. Never disappointed me, always solve my issue. |
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