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Title: Courteous, patient and professional willing to work hard Posted On: 4/10/23 Review For: Jeff Helton Rating: 
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| Summary: Courteous, patient and professional willing to work hard to close the deal for their customers |
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Title: If you want to pay $3000-$4000 extra for same vehicle you Posted On: 2/28/23 Review For: Jeff Helton Rating: 
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| Summary: If you want to pay $3000-$4000 extra for same vehicle you are looking for, please go here. In addition, you will be receiving horrible customer service. DO NOT GO HERE, you WILL get cheated. |
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Title: Buyer Beware Posted On: 2/15/23 Review For: Jeff Helton Rating:
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| Summary: Terrible customer service and unprofessional business practices. Im not sure how they have such high ratings, although sifting through a few, many of them do not read as legitimate reviews. I test drove a 2016 AMG GT with Carlos. He was kind enough to stay past closing to show me the car. However, the entire process went downhill when I started asking questions. I smelled a slight cigarette smell and Carlos and his manager denied smelling anything. Sure enough when I looked at the cigarette lighter, it had been used heavily. They did not disclose the previous owner was a smoker. I then asked for the multi-inspection report before I proceeded. Carlos said he would get it to me the next day. The following day no follow-up from Carlos, but a follow-up email from Sean Davisson, the GM, asking why I didnt purchase the car that night. I replied I didnt receive the report I requested. Shortly after Carlos emails me saying the car is fine but did not attach any report. I followed-up with a request via email and text to send me the report. Its been three days and I have heard nothing. I wrote to their manager Jeff Helton, explaining the poor service and have not received response from him either. BUYER BEWARE - they clearly are not providing the report for a reason. Its customary to review inspection reports when buying pre-owned vehicles. Terrible customer service and dishonest business practices. The fact that Carlos was trying to sell me on other Mercedes models, saying their managers trying to move stock, leads me to believe they arent doing so well. There are so many wonderful Mercedes dealerships in SoCal. Take your business elsewhere! |
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Title: Posted On: 2/14/23 Review For: Jeff Helton Rating:
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| Summary: Terrible customer service and unprofessional business practices. Im not sure how they have such high ratings, although sifting through a few, many of them do not read as legitimate reviews. I test drove a 2016 AMG GT with Carlos. He was kind enough to stay past closing to show me the car. However, the entire process went downhill when I started asking questions. I smelled a slight cigarette smell and Carlos and his manager denied smelling anything. Sure enough when I looked at the cigarette lighter, it had been used heavily. They did not disclose the previous owner was a smoker. I then asked for the multi-inspection report before I proceeded. Carlos said he would get it to me the next day. The following day no follow-up from Carlos, but a follow-up email from Sean Davisson, the GM, asking why I didnt purchase the car that night. I replied I didnt receive the report I requested. Shortly after Carlos emails me saying the car is fine but did not attach any report. I followed-up with a request via email and text to send me the report. Its been three days and I have heard nothing. I wrote to their manager Jeff Helton, explaining the poor service and have not received response from him either. BUYER BEWARE - they clearly are not providing the report for a reason. Its customary to review inspection reports when buying pre-owned vehicles. Terrible customer service and dishonest business practices. The fact that Carlos was trying to sell me on other Mercedes models, saying their managers trying to move stock, leads me to believe they arent doing so well. There are so many wonderful Mercedes dealerships in SoCal. Take your business elsewhere! |
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Title: Terrible customer service and unprofess Posted On: 2/14/23 Review For: Jeff Helton Rating:
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| Summary: Terrible customer service and unprofessional business practices. Im not sure how they have such high ratings, although sifting through a few, many of them do not read as legitimate reviews. I test drove a 2016 AMG GT with Carlos. He was kind enough to stay past closing to show me the car. However, the entire process went downhill when I started asking questions. I smelled a slight cigarette smell and Carlos and his manager denied smelling anything. Sure enough when I looked at the cigarette lighter, it had been used heavily. They did not disclose the previous owner was a smoker. I then asked for the multi-inspection report before I proceeded. Carlos said he would get it to me the next day. The following day no follow-up from Carlos, but a follow-up email from Sean Davisson, the GM, asking why I didnt purchase the car that night. I replied I didnt receive the report I requested. Shortly after Carlos emails me saying the car is fine but did not attach any report. I followed-up with a request via email and text to send me the report. Its been three days and I have heard nothing. I wrote to their manager Jeff Helton, explaining the poor service and have not received response from him either. BUYER BEWARE - they clearly are not providing the report for a reason. Its customary to review inspection reports when buying pre-owned vehicles. Terrible customer service and dishonest business practices. The fact that Carlos was trying to sell me on other Mercedes models, saying their managers trying to move stock, leads me to believe they arent doing so well. There are so many wonderful Mercedes dealerships in SoCal. Take your business elsewhere! |
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Title: N/A Posted On: 2/14/23 Review For: Jeff Helton Rating:
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| Summary: Terrible customer service and unprofessional business practices. I'm not sure how they have such high ratings, although sifting through a few, many of them do not read as legitimate reviews. I test drove a 2016 AMG GT with Carlos. He was kind enough to stay past closing to show me the car. However, the entire process went downhill when I started asking questions. I smelled a slight cigarette smell and Carlos and his manager denied smelling anything. Sure enough when I looked at the cigarette lighter, it had been used heavily. They did not disclose the previous owner was a smoker. I then asked for the multi-inspection report before I proceeded. Carlos said he would get it to me the next day. The following day no follow-up from Carlos, but a follow-up email from Sean Davisson, the GM, asking why I didn't purchase the car that night. I replied I didn't receive the report I requested. Shortly after Carlos emails me saying the car is fine but did not attach any report. I followed-up with a request via email and text to send me the report. It's been three days and I have heard nothing. I wrote to their manager Jeff Helton, explaining the poor service and have not received response from him either. BUYER BEWARE - they clearly are not providing the report for a reason. It's customary to review inspection reports when buying pre-owned vehicles. Terrible customer service and dishonest business practices. The fact that Carlos was trying to sell me on other Mercedes models, saying their manager's trying to move stock, leads me to believe they aren't doing so well. There are so many wonderful Mercedes dealerships in SoCal. Take your business elsewhere! |
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Title: Terrible customer service and unprofessional business Posted On: 2/14/23 Review For: Jeff Helton Rating:
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| Summary: Terrible customer service and unprofessional business practices. Im not sure how they have such high ratings, although sifting through a few, many of them do not read as legitimate reviews. I test drove a 2016 AMG GT with Carlos. He was kind enough to stay past closing to show me the car. However, the entire process went downhill when I started asking questions. I smelled a slight cigarette smell and Carlos and his manager denied smelling anything. Sure enough when I looked at the cigarette lighter, it had been used heavily. They did not disclose the previous owner was a smoker. I then asked for the multi-inspection report before I proceeded. Carlos said he would get it to me the next day. The following day no follow-up from Carlos, but a follow-up email from Sean Davisson, the GM, asking why I didnt purchase the car that night. I replied I didnt receive the report I requested. Shortly after Carlos emails me saying the car is fine but did not attach any report. I followed-up with a request via email and text to send me the report. Its been three days and I have heard nothing. I wrote to their manager Jeff Helton, explaining the poor service and have not received response from him either. BUYER BEWARE - they clearly are not providing the report for a reason. Its customary to review inspection reports when buying pre-owned vehicles. Terrible customer service and dishonest business practices. The fact that Carlos was trying to sell me on other Mercedes models, saying their managers trying to move stock, leads me to believe they arent doing so well. There are so many wonderful Mercedes dealerships in SoCal. Take your business elsewhere! |
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Title: N/A Posted On: 9/9/22 Review For: Jeff Helton Rating:
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| Summary: I just wanted to come on here and let you know that Filomena Powers is very unprofessional. She was rude from the very beginning of the transaction. I was looking to sell my vehicle to them and drove over an hour after being promised a number over the phone. Which when I got there I was quoted 6k lower than what was promised through the phone. Jeff Helton originally promised me the number I drove an hour for but seems he was just as unprofessional and as rude as Filomena was. On top of all this she had the nerve to tell me my car had "rat damage" when I got home and opened my hood I had no rat damage which she lied about to low ball me as low as possible. I also went to get my vehicle inspected and still no rat damage. I think Filomena Powers wouldn't know how to appraise a car if it hit her in the head. Raul and Tony were a great help. But they should definitely get rid of Filomena Powers seems she's getting too old to know how to do her job. |
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Title: Great customer experience, well run operation. Posted On: 3/21/22 Review For: Jeff Helton Rating:
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| Summary: Great customer experience, well run operation. We will return for future car buying needs and service. |
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Title: Excellent services ,David Pompa made it possible for me Posted On: 2/26/22 Review For: Jeff Helton Rating:
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| Summary: Excellent services ,David Pompa made it possible for me to get the car that I wanted I got introduce to Jeff the general manager thank you ,Andy and Appolo they all are very professional and very helpful . Wonderful experience . |
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