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Title: I purchased a 2019 Audi e-tron in September 2023. Posted On: 1/7/25 Review For: Bryan Villasenor Rating: 
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| Summary: I purchased a 2019 Audi e-tron in September 2023. I purchased an extended VSC/Warranty. On 12/28/2024 I received from Riverside/Walters Audi check dated 12/24/24 for the cancellation of an Extended Warranty with no letter or notice of any kind other than a comment line "SAFEGUARD DEEMED INELIGIBLE FOR COVERAGE." I have tried for nearly two weeks to talk to the dealership through multiple calls and emails. No response. I'm not cashing the check, and I've filed a complaint with the California Insurance Commissioner. Riverside Audi never registered the VSC with Safe-Guard and the VSC now appears as if it has not been in effect even though I had paid in full for it in September 2023 when I purchased the used e-tron. Safe-Guard (the warranty company, not the paperwork) told me they had no record of the transaction or the vehicle service contract registration and I asked Safe-Guard if they had ever received that paperwork. SafeGuard told me that "if the Dealer does not submit a copy of the contract to us, it will not be in our system until they do so." I asked SafeGuard if it appears Riverside Audi had never even sent it to them, and the reply was "Yes." So I paid Walter's Riverside Audi nearly $4K for a VSC over 15 months previously, and Riverside Audi never paid for the coverage. Yeah, I would never deal with this outfit again, and would strongly question why anyone would. Someone obviously made a serious error at the dealership: they took 15 months to let me know: they won't talk to me about what happened, and they have not shown any interest whatever in resolving it. Totally pathetic in my opinion. |
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Title: Dave Duarte communicated with us before visiting the Posted On: 6/22/24 Review For: Bryan Villasenor Rating: 
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| Summary: Dave Duarte communicated with us before visiting the dealership, had the said car ready and waiting for us to view, and took us through a professional and easy process to purchase our car. It was a pleasure working with Dave and Walter's Automotive Group. I would highly recommend this group. The dealership isn't too close to our residence, but I would go back in a hearbeat! |
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Title: Vinny helped as much as possible just seemed like Posted On: 6/11/24 Review For: Bryan Villasenor Rating: 
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| Summary: Vinny helped as much as possible just seemed like dealership was not as welcoming as others. To me while doing paper work was just a number and did not feel valued as I was purchasing car. |
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Title: Freddy was excellent and I bought the c Posted On: 5/17/24 Review For: Bryan Villasenor Rating:
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| Summary: Freddy was excellent and I bought the car because of the great customer service. The finance guy Brian was great as well. |
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Title: Joshua Rambow was a very helpful sales person. Posted On: 5/13/24 Review For: Bryan Villasenor Rating:
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| Summary: Joshua Rambow was a very helpful sales person. He delivered all my requests, was an excellent communicator and I did not feel pressured. I am very happy with my experience! |
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Title: Our overall experience was superb. Posted On: 5/1/24 Review For: Bryan Villasenor Rating:
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| Summary: Our overall experience was superb. Rob Benedict provided outstanding, no pressure consultations; whether it was our first time on the lot looking at the different models and options or at the end of the process finalizing our lease deal. Rob was patient even as we changed our mind on models and colors. I am very happy with the experience |
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Title: I would like to commend Kevin Bolden, General Sales Posted On: 4/22/24 Review For: Bryan Villasenor Rating:
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| Summary: I would like to commend Kevin Bolden, General Sales Manager, at Walter's Audi of Riverside. He provided a warm welcome and connected me with a top-notch salesman, Joshua Johnson. Mr. Bolden assured me that Joshua would take good care of me and he was absolutely correct! Working with Joshua, directly, and Kevin, indirectly, was truly a winning combination. The dynamic duo was in the building. They provided me with a feeling of complete satisfaction as I went through each phase of the car-buying process. Audi management won the prize with these two. Employees are a true reflection of the company that employs them. Mr. Bolden and Mr. Johnson are representing Walter's Audi of Riverside well. Their mantra must be, "Customer service is priority #1," because I left the dealership feeling totally ecstatic with the purchase I had just made. I'm genuinely grateful for the care that you gentlemen displayed in providing me with a positive, stress-free experience. Without any apprehension, I would highly recommend this dealership to my family and friends. Wishing you both all the best moving forward!
With much appreciation,
Tanya Sweney-Black. |
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Title: My entire experience at Walter's Audi of Riverside was Posted On: 4/21/24 Review For: Bryan Villasenor Rating:
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| Summary: My entire experience at Walter's Audi of Riverside was superlative. From start to finish, Joshua Johnson was extremely cordial and ensured that all of my questions were answered. He also made it a point to check-in throughout the process so he could gauge whether or not I remained comfortable with my decision to purchase a new 2024 Audi Q3! Joshua took time to set up and review the MyAudi app. Then, he patiently waited while I transferred my belongings from the old vehicle to the new one and even offered to help! Superior and extraordinary customer service were definitely a priority. If there was a rating higher than 5 stars, Joshua definitely would receive that rating!
Thanks Joshua Johnson for making the car buying process seamless and enjoyable! Walter's Audi of Riverside is fortunate to have you on their sales team, as you are truly an asset to the company. Joshua takes pride in making customers feel valued and it was apparent when he consistently asked, "Is there anything else that I can do for you?" I will definitely be a repeat customer and without hesitation, I would highly recommend this dealership to anyone who is looking to purchase a vehicle. You will leave there with a smile on your face...no buyer's remorse. Wishing you continued success at Walter's Audi of Riverside, Joshua Johnson!!!
Blessings,
Tanya Sweney-Black |
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Title: Josh Johnson my sales rep really knew all the ins and Posted On: 4/20/24 Review For: Bryan Villasenor Rating:
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| Summary: Josh Johnson my sales rep really knew all the ins and outs of the vehicles, broke down my 3 choices the pros and cons of each vehicle and made my purchasing experience fairly easy. He didnt pressure me at all and was very professional . He is the reason why I made the purchase.
Eduardo |
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Title: Rob Benedict was amazing through this whole process! Posted On: 4/16/24 Review For: Bryan Villasenor Rating:
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| Summary: Rob Benedict was amazing through this whole process! !! He was there to take care of any questions and wants we had with our purchase. I would highly recommend Walters Audi in Riverside. Ask for Rob!! Hell go above and beyond for u!!!! |
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