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Title: Love my new custom ordered Porsche Pana Posted On: 11/4/23 Review For: Cody Allen Rating: 
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| Summary: Love my new custom ordered Porsche Panamera Sport Turismo !!
Thank you to my Porsche Brand Ambassador Mr. Sherman Sims for his excellent service and my 4th purchase from him at Porsche Riverside. Go see Sherman!
Also Mr. Cody Allen is also amazing if you ever go to their service department!
Thank you Porsche Riverside, you exceed my expectations consistently. |
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Title: As always, Cody Allen and the Service D Posted On: 11/1/23 Review For: Cody Allen Rating:
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| Summary: As always, Cody Allen and the Service Department staff were professional, prompt, cordial and knowledgeable during my visit yesterday and today. I appreciate the status updates re: my car as well as multi point inspection summary via video/text. A small detail: it was very nice to drive a loaner Taycan similar to mine but one year newer!
Thank you so much! |
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Title: My wife and I bought a 2020 911 Carrera Posted On: 10/29/23 Review For: Cody Allen Rating: 
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| Summary: My wife and I bought a 2020 911 Carrera S Cabriolet at Porsche Riverside. We absolutely love the car!!
However, we had a subpar purchase experience in April 2023.
1. The negotiation was quite inconsistent on their end: I test drove the car and made an offer on Saturday but the sales manager refused. On Sunday, I got a followup call, someone (not the sales manager) said that they could accept it. However, on Monday, I called the sales manager to confirm on the deal but again he was not honoring the offer and just asked me to come in again to talk (I live 50 miles away). Finally, after a few more calls, the sales manager finally accepted the offer.
2. After I paid for the car and while waiting for delivery, I was informed that the car was missing a key and had convertible top sensor issue, so that it would need to be brought back for repair. I ended up lost use of the car of 3 weeks, right after the purchase.
3. My salesperson confirmed with me multiple times that the car was fully serviced / certified and would not need another service in a year. However, the next service was actually due in <6 months. Talking to both the salesperson and sales manager was not helpful.
4. My salesperson kindly drove my 911 back to Porsche Riverside for the unexpected repair mentioned in the 2nd item above, but he got 3 toll road violations. The tickets were all sent to me. After I reached out, he said they were already paid. However, he initially only paid for 2 out of the 3. I needed to check with both the toll road agency and my salesperson multiple times to get it sorted eventually. I don't blame on the negligence here since it was not intentional. However, I didn't receive any kind of apology for the unpleasant surprise and inconvenience.
5. UPDATE: I just realized another thing that the car has an after-market lead acid battery while the label clearly says to use Li-ion battery (see the 2nd photo). Reached out to the service department. They said after-market battery is allowed by the CPO guidelines. However, it feels like a gray area about lead acid vs Li-ion discrepancy and the service department was not very clear on that. The situation is quite confusing if not wrong.
To be fair, in contrast to the sales experience, the service experience was quite good. Cody was very helpful, responsive and patient, for both getting the car fixed and connecting me with the sales department about my sales experience. That is the only reason that I am not giving a lower rating here.
UPDATE 10/29/2023: had some pretty good experience at the service department with Cody and Henry so bumping up the overall rating. |
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Title: Mr. Cody Allen..I'm writing to let you Posted On: 10/26/23 Review For: Cody Allen Rating:
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| Summary: Mr. Cody Allen..I'm writing to let you know we sincerely appreciate your professionalism at your service department. Quick response to our questions... treated us beyond our expectations. Short interaction but memorable. Thank you. |
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Title: Cody Allen has been an excellent servic Posted On: 10/26/23 Review For: Cody Allen Rating:
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| Summary: Cody Allen has been an excellent service team member, he is courteous, knowledgeable, and always willing to help. I had two major issues, which he immediately guided me and fix them for me. He is a great asset to Porsche !! |
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Title: Excellent service with timely updates. Posted On: 10/18/23 Review For: Cody Allen Rating:
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| Summary: Excellent service with timely updates. All of my vehicle needs and concerns were addressed. Thanks to Cody for his assistance. |
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Title: WONDERFUL experience. I went in with a Posted On: 10/18/23 Review For: Cody Allen Rating:
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| Summary: WONDERFUL experience. I went in with a Porsche I bought through Carvana that had an issue with the rear shock. They worked with my 3rd party warranty company and got it completely covered. So happy that that I didn't have to spend an extra $1800 after just buying the used car. They actually saved me from turning the Porsche back into Carvana during the 7-day money back guarantee, but I kept it for this reason. Cody was very attentive and responded to my messages when I needed him to. I will continue to get my Porsche and buy any future cars through this dealership. |
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Title: Cody Allen provided great communication in providing a Posted On: 10/18/23 Review For: Cody Allen Rating:
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| Summary: Cody Allen provided great communication in providing a coolant issue service with
My Cayenne S and working it in with my schedule. He made sure my flexibility and the repair was successfully completed. |
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Title: Henry Quezada was the advisor that helped me from Posted On: 10/18/23 Review For: Cody Allen Rating:
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| Summary: Henry Quezada was the advisor that helped me from beginning to end with the ownership of two Porsche vehicles. What an incredible and conscientious employee of Porsche Riverside who possesses a trait that cant be taught. Thank you Henry Q. |
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Title: Porsche Riverside esteemed Staff (Jeff Hudson, Taylor Posted On: 10/18/23 Review For: Cody Allen Rating:
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| Summary: Porsche Riverside esteemed Staff (Jeff Hudson, Taylor Ferguson, Rob Owen, Cody Allen, Henry Quezada, Jeremy Bishop) have always created an exceptionally unique and pleasant experience in buying, trading and servicing my THIRD 911 Turbo S (Black Liz) through their Firm. This kind of amenity brings to life the appreciation and convenience of a truly valued object in which we spend most of our lives, the automobile. |
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