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Title: Typical car dealer; advertises promises Posted On: 1/12/25 Review For: Charles White Rating: 
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| Summary: Typical car dealer; advertises promises they have no intention of fulfilling.
I live in Nevada and was also referred specifically to this dealership by a friend who had a good experience there and because their selection was far larger than locally. Their website claims that the entire purchase process can be completed "100% online" and that the process would be "much like you would buy anything else online." I understand that delivery of a car isn't as simple as ordering on Amazon, but as I live in the next state over, this seemed like a great option. However, despite completing the entire "check-out" process, including uploading required documents and completing a credit application, I was still subjected to dealing with one of the salespeople.
Unfortunately, I ended up with Charles White, who's service strategy was abysmal. He took hours to respond to simple emails that I sent him in response to questions he had for me. My responses were provided within minutes, but he apparently was too busy to bother with someone only looking for a used Macan. After stringing me along all day, Mr. White finally informed me that the vehicle I was trying to purchase wasn't even on the lot or available until a later date.
After Mr. White blew me off, I received an email (I'm sure automated) from the General Sales Manager making sure I was provided with the "information you requested in a timely manner." As I clearly was not, I responded and explained this entire situation.
I received a response from one of the Sales Managers who wrote: "I understand that our website suggests a seamless online purchase experience that allows for the entire transaction to be completed '100% online.'" That was followed by an explanation that "the process is not designed for same-day completion" and because I was out-of-state that there were other hoops I would need to jump through to do business with them; none of which I believe to be true, but made for a good story.
I ended up purchasing a Macan locally and received the type of treatment that I was told to expect from a Porsche dealership. So, while Porsche Riverside has better reviews/ratings than many other dealers, be wary that they are still just a car dealership and are likely to treat you accordingly. |
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Title: Rob and Charles in Sales were a great p Posted On: 12/30/24 Review For: Charles White Rating: 
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| Summary: Rob and Charles in Sales were a great pleasure to work with - they both went above and beyond to support my out-of-state trade and purchase. I cannot recommend them and Porsche Riverside highly enough for their professionalism and attention to detail. Thank you! |
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Title: Rob Owen was simply tremendous from start to finish. Posted On: 12/23/24 Review For: Charles White Rating:
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| Summary: Rob Owen was simply tremendous from start to finish. Top notch all the way. He is the Porsche of car sales professionals highly recommend Riverside Porsche everyone there is exceptional. |
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Title: Rob Owen, Charles White, Andy Bartoli and Evan were Posted On: 12/18/24 Review For: Charles White Rating:
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| Summary: Rob Owen, Charles White, Andy Bartoli and Evan were amazing! I was an out of state buyer and this team went out of their way to make the process simple and seamless for me. They knew the ins and outs of transferring the car to Arizona, were upfront, straight forward and easy to work with. There were no unknown fees or hidden fees. They were the ONLY Porsche dealer in CA who offered to assist me with an out of state purchase and I appreciated their familiarity with the process. If you are an out of state buyer, Porsche Riverside is THE dealership to work with. I would buy another car from them in a heartbeat. When Im ready to get another Porsche, Ill fly in from out of state to work with Rob and his team. 10/10 Highly Recommend! |
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Title: Rob Owen, Charles White, Andy Bartoli a Posted On: 12/18/24 Review For: Charles White Rating:
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| Summary: Rob Owen, Charles White, Andy Bartoli and Evan were amazing! I was an out of state buyer and this team went out of their way to make the process simple and seamless for me. They knew the ins and outs of transferring the car to Arizona, were upfront, straight forward and easy to work with. There were no unknown fees or hidden fees. They were the ONLY Porsche dealer in CA who offered to assist me with an out of state purchase and I appreciated their familiarity with the process. If you are an out of state buyer, Porsche Riverside is THE dealership to work with. I would buy another car from them in a heartbeat. When Im ready to get another Porsche, Ill fly in from out of state to work with Rob and his team. 10/10 Highly Recommend! |
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Title: My wife and I had an amazing time. Char Posted On: 12/15/24 Review For: Charles White Rating:
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| Summary: My wife and I had an amazing time. Charles White treated us with respect. He was wonderful to us. We recommend this dealership. Ask for Charles White |
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Title: Charles Richmond at Walters Porsche Riv Posted On: 12/3/24 Review For: Charles White Rating:
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| Summary: Charles Richmond at Walters Porsche Riverside
I had a very good experience working with Charles White in the sales department. He not only gave me an excellent price but was helpful in helping me review my options on the car. Among other things, he recommended I consider delivery at the Porsche Experience in Carson California, and Im very glad he did. I found myself going back-and-forth on a number of items I thought I wanted on the car and Charles very patiently went over the pros and cons of each option with me which I found very helpful. I highly recommend Charles for anyone thinking of purchasing a new Porsche.
I have recommended Charles and Walters Porsche to others who might be interested in getting a Porsche and I sincerely hope Charles is there to help me with my next car. |
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Title: Rob and Charles were an absolute pleasu Posted On: 11/30/24 Review For: Charles White Rating:
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| Summary: Rob and Charles were an absolute pleasure to meet with and to meet personally. Extremely professional and curious. I'll recommend them both and also return myself. |
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Title: Clean showroom, good coffee, relaxing m Posted On: 11/22/24 Review For: Charles White Rating:
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| Summary: Clean showroom, good coffee, relaxing music, huge inventory, just picked up my 1st Porsche here, great experience, nothing to complain. |
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Title: Charles White has excellent service, as Posted On: 11/15/24 Review For: Charles White Rating:
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| Summary: Charles White has excellent service, as always. Thanks Charles and the Porsche Riverside team! |
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