 |
Title: Buying a new car usually feels stressfu Posted On: 3/26/26 Review For: Rating: 
|
| Summary: Buying a new car usually feels stressful and uncomfortable, like getting a root canal. But thanks to Mr. Blake Kennedy at Crown, this time was different. Heres my honest review.
Mr. Kennedy was professional, knowledgeable, and truly cared about helping me find the right vehicle. He listened closely to my needs, answered all my questions, and never made me feel rushed or pressured. His approach made what is usually a stressful process feel comfortable and simple.
The whole processfrom browsing to test-driving to finishing the paperworkwas quick and smooth (thanks to Mr. Spann in the finance department as well). Mr. Kennedy kept everything clear and simple, so there were no surprises. Because of his knowledge and dedication, I left with my new car feeling confident and happy. He went the extra mile to make sure I was comfortable and informed at every step.
If you want a hassle-free car-buying experience, I highly recommend Mr. Blake Kennedy at Crown. You can trust youll be in good hands.
Overall, this was the easiest and most pleasant car purchase Ive ever had. Thank you, Mr. Kennedy, for changing how I see the car-buying process! |
|
|
Title: I honestly cant believe how badly this Posted On: 3/25/26 Review For: Rating: 
|
| Summary: I honestly cant believe how badly this service department handled what should have been the simplest job imaginable. I brought my new Jeep Wrangler in for a basic tire rotation/oil change that was covered under the warranty. Somehow, they managed to cross-thread every single wheel stud and lug nut on the vehicle.
I didnt discover the damage until later when I got a nail in one of the tires. What should have been a quick, $40 repair turned into a complete nightmare. Because of the cross-threaded lug nuts, we couldnt even remove the wheel to put on the spare. We were stranded and had to call a tow truck.
It gets worse. During the tow, because the wheel couldnt be properly secured or handled due to the damage, the tire ended up getting completely shredded while loading the Jeep. So now, instead of a minor fix, were dealing with a massive billnew tires, towing costs, and extensive repairstotaling around $1,000.
The service department only agreed to cover the cost of the wheel studs. No accountability for the chain reaction their mistake caused, no effort to make things right beyond the bare minimum.
This level of incompetence is unacceptable. A tire rotation is one of the most basic services a shop can perform, and they completely botched it in the worst way possible. I wouldnt trust them with anythinghonestly, not even a simple oil change, warranty or not. Save yourself the time, money, and frustration and go somewhere else. |
|
 |
Title: Posted On: 3/23/26 Review For: Courtney Worley Rating:
|
| Summary: Brought in my Promaster for some recalls last month. Courtney did an awesome job with communication. She kept us up to date on the Van's progress and went over the time frame to expect. |
|
 |
Title: Went above and beyond to make sure we were taken care of! Posted On: 3/21/26 Review For: Kenny Reagan, Tim Williams Rating:
|
| Summary: Went above and beyond to make sure we were taken care of! Got us into my husbands dream car and out of an upside down situation! Will be forever grateful! |
|
|
Title: I have been coming to this dealership f Posted On: 3/20/26 Review For: Jonah Lewis Rating:
|
| Summary: I have been coming to this dealership for over a year for maintenance and wanted to give them a shot when it was time to trade in some vehicles. Not only was I able to find a great vehicle, but Jonah and the team made the experience enjoyable and I left here knowing Ill be saving some money and enjoying a new ride. |
|
 |
Title: Stacy was very helpful getting us the vehicle we wanted Posted On: 3/20/26 Review For: Stacy McNeely Rating:
|
| Summary: Stacy was very helpful getting us the vehicle we wanted for the price we wanted to pay |
|
|
Title: I came in to trade in two vehicles with the plans of Posted On: 3/20/26 Review For: Jonah Lewis, Kenny Reagan Rating:
|
| Summary: I came in to trade in two vehicles with the plans of leaving here with only one and cheaper payments. Within minutes Jonah and I had a plan and new truck in mind and I was able to get exactly what I wanted all around by the time I left. |
|
|
Title: Blake was my hep here and he a great job helping us find Posted On: 3/20/26 Review For: Blake Kennedy Rating:
|
| Summary: Blake was my hep here and he a great job helping us find what we needed today! Thank you Blake |
|
|
Title: They sold me a car with lots of issues Posted On: 3/20/26 Review For: Rating:
|
| Summary: They sold me a car with lots of issues and they promised before I paid $12000 cash down, that they did a full inspection and everything in the car is running fine. It started with having to change the battery, after investing what was wrong with the electrical. Now it is the gasket filter and cover... . Who knows what's next? They have no integrity. Please do a full inspection of everything in the car yourself or don't buy it unless it is factory brand new. Their warranty does not cover all the things. To them, as long as the engine runs and the car moves the car is marked at checked and in good condition.... . |
|
|
Title: Terry has been amazing to help us get through this Posted On: 3/19/26 Review For: Terry Robey, Wes Overton, William Spann Rating:
|
| Summary: Terry has been amazing to help us get through this vehicle purchase and could not have been any better |
|