Customers Reviews
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Title: Christopher was very knowledgeable and very attentive in Posted On: 12/18/25 Review For: Rating: 
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| Summary: Christopher was very knowledgeable and very attentive in what needed to be done and how to get it done. As the process went along, he was there to keep me informed as to what was happening very satisfied with Christopher Murray |
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Title: Nothing but great experiences so far at Posted On: 12/17/25 Review For: Lori Kalnasky Rating:
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| Summary: Nothing but great experiences so far at Crown Hyundai! We worked with Lori in the service department and she is wonderful! Extremely helpful and knowledgeable in her field. She has gone above and beyond to make sure our appointments have gone smoothly and hasn't overlooked a single detail. Definitely request her if you need any service done! |
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Title: Lori Kalnasty provided excellent servic Posted On: 12/17/25 Review For: Lori Kalnasky Rating:
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| Summary: Lori Kalnasty provided excellent service. She is responsive and efficient. I always look forward to her handling my vehicles maintenance. |
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Title: Everyone at the dealership was so kind Posted On: 12/17/25 Review For: Brian Dudley, Kenneth Sweet Rating:
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| Summary: Everyone at the dealership was so kind and helpful. Brian Dudley and Kenny Sweet were the best and made the usually daunting task of purchasing a car, smooth and easy! |
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Title: Jaxon helped make my car buying experie Posted On: 12/17/25 Review For: Jaxson Smith Rating:
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| Summary: Jaxon helped make my car buying experience quick and easy. |
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Title: I reported a missing personal item imme Posted On: 12/16/25 Review For: Gary Phillips, Lori Kalnasky Rating: 
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| Summary: I reported a missing personal item immediately to my service advisor, Lori, after picking up my vehicle from service. Rather than documenting the concern or escalating it to management, I was repeatedly dismissed and told there was nothing that could be done and to go look around my house.
When I eventually spoke with the service manager, Gary, the concern was minimized and I was told that no one had seen the item and that it was unlikely anyone would take it. I asked whether camera footage could be reviewed and was informed that there were no cameras available.
This experience followed an already frustrating service visit. I was initially told my diagnosis would take 24 days, but it ultimately took over a week while I continued paying for a rental vehicle. When I finally received the diagnosis, it was not a written report or documented findings only a text message stating that I would need a $6,000 transmission replacement.
When I asked for the actual diagnostic report or testing results, I was told none were available and that it would take additional time to provide them. I was left unclear how such a conclusion was reached without documented results. I also asked about alternative options, including a used transmission, and was quoted approximately $16,000 due to more labor, which did not align with the vehicle or situation.
This is a 2020 Hyundai Elantra that recently had both the engine and battery replaced. I have been a loyal Hyundai customer for over 10 years, which made this experience especially disappointing.
Additionally, when my vehicle was returned, an interior panel beneath the dashboard had been removed and left detached, exposing internal wiring components. I have photos documenting this condition. This further contributed to my concern about how my vehicle was handled during service.
Between the lack of documentation, shifting timelines, and dismissive handling of legitimate concerns, the professionalism and transparency were lacking. Im sharing this so others are aware and can make informed decisions when choosing where to purchase and service their vehicle. |
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Title: We we're there for sevice on my 2020 Sa Posted On: 12/16/25 Review For: Jack Nash Rating:
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| Summary: We we're there for sevice on my 2020 Sante Fe and ended up with a new 2026 Sante Fe. Our sale person was Jack Nash who took the time to show us all our our options and was very knowlegeable of the product! |
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Title: I bought a 2025 Hyundai Venue. Jack Nas Posted On: 12/16/25 Review For: Jack Nash Rating:
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| Summary: I bought a 2025 Hyundai Venue. Jack Nash, the salesman was the best experience I've ever had. He was accommodating, Professional, knowledgeable, Precise, and so very kind. It is unusual to find one of those qualities, let alone all in one person. He stuck with me through all of my questions. I feel he went above and beyond what I expected. Had his attitude been different, there would not have been a purchase. Thanks, Jack. |
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Title: Great service! Posted On: 12/16/25 Review For: Lori Kalnasky Rating:
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| Summary: Efficient, timely, thorough and friendly. Lauri Kalnasky provides excellent service every time I bring my vehicle in for service. |
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Title: Posted On: 12/16/25 Review For: Rating:
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| Summary: courtesy, thoroughness, detailed update. |
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