Customers Reviews
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Title: I purchased my vehicle from Crown Hyund Posted On: 3/20/26 Review For: Rating: 
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| Summary: I purchased my vehicle from Crown Hyundai and my Sales Consultant was Joel Sepulveda. At the time, he was new to selling the Palisades and more acquainted with the Genesis. Although Joel was new to selling the Palisades, he was very helpful and knowledgeable. He was very attentive to my needs as a customer and he helped me find the right model that fit my budget. One thing I appreciated was his honesty! If he did not know what something was, he said that but followed up with the words, I will find that answer and let you know. He was NOT pushy and overbearing. He was friendly and patient! He was great with following up with me on every step to help me purchase my vehicle. If you are looking for Excellent customer service, and an awesome Sales Consultant to make your car buying experience pleasant, ask for Joel Sepulveda! Also, may Financial Service Manager was Rashawn Latimer, another Awesome guy at Crown Hyundai! Rashawn took me through the last steps to get me out the door. He was very friendly and knowledgeable! I gave Crown Hyundai Five stars because of Joel Sepulveda and Rashawn! Visit Crown Hyundai and ask for these men! |
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Title: We took our Hyundai Sonanta to Crown af Posted On: 3/20/26 Review For: Rating: 
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| Summary: We took our Hyundai Sonanta to Crown after a check engine light came on. Although the check engine light had gone off, they made several suggestions that thought could fix the issue. During the inspection, they said the rear brakes needed to be replaced. A job they said would cost $350. We agreed to the quoted price and then received a bill for $623.12. We called to speak with John, the service manager. He said he would discuss the charges with our service advisor Juan Cruz and he would call us back. We never received a call to explain the extra charges. I called John again the next day and still didn't receive a return call.
Labor-$419.95
Parts-$182.41
Supplies-$50.00
The lack of transparency and responsiveness deserves a 1 star review. If the charges are twice as much as what is quoted there is a problem.
We will never take our car back to Crown Hyundai and would not recommend using them. |
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Title: Posted On: 3/20/26 Review For: Rating:
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| Summary: There is no summary for this review. |
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Title: Thank you Tia and Mike for another awes Posted On: 3/20/26 Review For: Rating:
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| Summary: Thank you Tia and Mike for another awesome experience with Crown Hyundai. While waiting for oil change and tire rotation on my sweet 2024 Tucson I decided to look at the beautiful cherry red hybrid SantaFe sitting in the showroom. Unable to look and not touch I decided to take a test ride and WOW what a pleasant experience. Tia talked me through all the controls some were slightly different than my Tucson and guess what I brought my husband back the next day and we bought it on the spot. Cant go wrong with 0% interest as far as I am concerned used someone elses money work for you! Hour and half later, signed sealed and with help from Tia and Mike we unloaded my sweet little Tucson and loaded up my brand new SantaFe Hybrid! Sweet ride by the way! Thanks again Tia and Mike |
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Title: Justin Hoffman was very helpful during Posted On: 3/20/26 Review For: Rating:
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| Summary: Justin Hoffman was very helpful during the purchase of our new vehicle. I would highly recommend him to friends and family. |
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Title: Mikuh in sales is the best thank you fo Posted On: 3/20/26 Review For: Rating:
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| Summary: Mikuh in sales is the best thank you for taking care of my genesis!!!! |
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Title: Thank you Chris M. Got my vehicle in an Posted On: 3/20/26 Review For: Rating:
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| Summary: Thank you Chris M. Got my vehicle in and out of service |
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Title: Travis and joel were wonderful worked r Posted On: 3/19/26 Review For: Joel Sepulveda, Travis Williams Rating:
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| Summary: Travis and joel were wonderful worked really hard to get me into a brand new car I appreciate you guys so much |
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Title: Eric Valladares delivers an exceptional Posted On: 3/19/26 Review For: Eric Valladares Rating:
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| Summary: Eric Valladares delivers an exceptional level of service. It was refreshing to visit a dealership and feel completely comfortable, without the typical sense of pressure. |
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Title: Posted On: 3/19/26 Review For: Rating: 
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| Summary: Here they go again. Never did I discuss this with them. Dear Gary, We previously spoke about adding vehicle protection to your 2023 HYUNDAI TUCSON with 7,624 miles. As a valued customer of Crown Hyundai, we want to give you every opportunity to purchase coverage that will protect you against future unexpected and expensive repair bills. Please call 1-833-929-3127 with your current mileage before Thursday, March 26, 2026. Since you chose not to take advantage of our offer at that time, we want to give you another opportunity to activate protection at a reduced rate. This offer is extremely limited based on your current mileage. If your vehicle breaks down, we can still fix it, but you may be responsible for the repair costs, so please don't wait. Did you have additional questions about vehicle protection plans? Is there anything we could explain better to make you more comfortable with such an important buying decision? Please call our protection specialists before Thursday, March 26, 2026 at 1-833-929-3127 to take advantage of this rate. Refer to your Customer ID# 44X2607336 and have your current mileage available. Sincerely, Jay Biggerstaff General Manager Crown Hyundai Response Requested before Thursday, March 26, 2026 Operating Hours: Monday - Friday 8:00 am - 9:00 pm EST, Saturday 10:00 am - 5:00 pm EST They are terrible. I wouldn't go there for any reason. |
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