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Title: People in the parts counter we're very Posted On: 3/22/26 Review For: Rating: 
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| Summary: People in the parts counter we're very professional and help me get the right part |
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Title: ryan was really great Posted On: 3/20/26 Review For: Rating:
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| Summary: ryan was really great |
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Title: James was great today! He made the pro Posted On: 3/17/26 Review For: Rating:
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| Summary: James was great today! He made the process smoth and easy buying 2 cars! |
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Title: Daniel kerr is a very good sales man. G Posted On: 3/14/26 Review For: Daniel Kerr Rating:
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| Summary: Daniel kerr is a very good sales man. Great customer service and definitely knows how to do his job. Very honest |
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Title: I went to Crown of Cleveland and James Posted On: 3/14/26 Review For: James Arrington Rating:
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| Summary: I went to Crown of Cleveland and James Arrington helped me find the right vehicle I was searching for among the different dealerships around town. Straightforward, good communication, and he wasnt pushy. In and out and it didnt take all day. Great experience! |
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Title: Update on 3/11/26: I am providing an up Posted On: 3/12/26 Review For: Rating: 
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| Summary: Update on 3/11/26: I am providing an update regarding my previous survey submitted on February 27, 2026, concerning my recent purchase of a Genesis GV70 on February 21, 2026.
On March 2, I contacted Crown dealership in Cleveland, TN to request assistance with repairing the vehicles damaged underpinning. I spoke with the used car manager, Jacob Buckner. Unfortunately, the interaction was unhelpful and rudely. Despite providing documentation from Genesis showing that the repair cost is approximately $1,800, he only offered $300 toward the repair. I also emailed him a copy of the repair invoice as proof.
Because the issue was not resolved, I requested to escalate the matter to the general manager, Alfonso. During our conversation, he appeared more focused on my previous survey rather than understanding the issue I was trying to explain. He also suggested that I may have caused the damage myself, which is completely untrue. He mentioned that Jacob had inspected the underside of the vehicle and taken pictures before the vehicle left the lot, but when I requested copies of those photos, they were never provided.
After further discussion, Alfonso increased the offer to $600. However, my concern has always been about accountability and getting the vehicle properly repaired, not negotiating partial amounts toward the repair. The general manager did however called to verify that the check was mailed. Which was post marked on March 9.
Additionally, the salesperson, Chase, assured me certain things regarding the warranty during the purchase process. If he was not fully knowledgeable about the warranty coverage, those assurances should not have been made. Customers rely on accurate information when making major purchases.
Overall, my experience has been disappointing. I believe the dealership should focus more on transparency, accurate information, and customer satisfaction. Based on my experience, I would not recommend purchasing from this dealership. I hope this will help any future buyer.
2/27/26: I purchased a 2025 Genesis GV70 from Crown less than a week ago. I traveled from Mississippi to their dealership in Cleveland TN. I was printed a Car fax that showed a previous damage to the underpinning but was told it was repaired. When I got there everything went smoothly but as soon as I left the lot the underpinning fell and the brake light alert flashed across the dashboard. The brakes were not working properly at that point. I immediately stopped and call my salesman Mr. Chase Perry to inform him of the problem. The only option given was to call roadside assistance to take me back to Mississippi. I requested to return the car, but was denied request. Apparently the 7 day/ 500 mile retros not for a full refund. It only allow you to trade for another car on the lot. That made me upset that you guarantee great service with warranty but did not follow through. The ink was even dry on the paperwork. He did not offer to help me while stranded with a SUV he just sold to me less than a hour ago. To make matters worse, I made an appointment with Genesis in Mississippi and was told the ABS system has malfunction, water pump is bad, and the underpinning needs replacing. I feel as if it was all about the money and not the quality. I wish to warn everyone not to purchase a vehicle at Crown in Cleveland TN. |
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Title: Quick ! Posted On: 3/9/26 Review For: Jesse Coltrane Rating:
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| Summary: I contacted Crown for their Pit Stop Service. Jesse Coltrane quickly set up the appointment for the next day and the service was completed promptly. Great service from Jesse and Crown. |
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Title: I had my best car buying experience at Posted On: 3/8/26 Review For: Colby Evans Rating:
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| Summary: I had my best car buying experience at Crown of Cleveland. Colby Evans was fast and efficient. I found the car I wanted and Colby had all of the paperwork completed quickly without me having to wait around all day. He was kind and pleasant to work with. I couldnt be more pleased with the car or the service. |
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Title: Posted On: 3/8/26 Review For: Rating:
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| Summary: They were fantastic,I was earlier than my appointment an they got me in right away and fixed my issue. |
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Title: Posted On: 3/7/26 Review For: Hannah Wilson Rating:
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| Summary: Hannah in the service department is wonderful! Service was great and I give them 5 thousand stars! |
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