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Title: Horrible experience with Service Adviso Posted On: 1/18/26 Review For: Rating: 
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| Summary: Horrible experience with Service Advisor LORI
Im currently deployed and had my vehicle towed to Crown Hyundai, where Lori was assigned as my service advisor. Despite clearly telling her how to contact/communicate with me, she instead used the contact information for the co/owner of the vehicle my elderly grandmother and mother instead, which was unnecessary and concerning and let me know she didnt pay attention to anything I said regarding communication.
After she sent me the recommended service copy I informed her on what services I wanted completed. I asked Lori multiple times for a clear invoice so I could arrange payment through my father. She emailed me an invoice with a lower price than the original recommended service copy, which I accepted and planned around. Later that same day, she sent a new invoice charging the higher original amount. When I questioned the discrepancy, she became rude and combative, offering conflicting explanations and even threatening to remove parts from my vehicle.
The situation was escalated and through multiple conversations the service manager, Gary, later explained the issue was a computer error and apologized for Loris behavior. My issue was never the price itself, but the poor communication and unprofessional way the situation was handled. A simple apology and clarification would have avoided the entire conflict.
Although I ultimately paid to resolve the matter, the experience left me feeling misled and disrespected. Even at pickup, communication was handled poorly with my father present in the lobby pay.
If you are going to be serviced here ask for another advisor ! |
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Title: Just picked up my 3rd Hyundai from Crow Posted On: 1/18/26 Review For: Rating: 
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| Summary: Just picked up my 3rd Hyundai from Crown in St Petersburg. Rashawn and Travis are the dream team. They are so communicative and helpful. From the moment I contacted Rashawn and Travis to picking up my new 2026 Palisade, I was met with courtesy, professionalism and kindness. I highly recommend Crown Hyundai for your next vehicle! Thank you. |
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Title: Was very easy to make appointment, fast Posted On: 1/17/26 Review For: Rating:
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| Summary: Was very easy to make appointment, fast service, friendly staff, Jarrett Ziemak was pleasant to work with. |
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Title: Jarret ziemak has been my service advis Posted On: 1/17/26 Review For: Rating:
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| Summary: Jarret ziemak has been my service advisor for some years now, hes such a pleasure to work with! Dealership prices are always more expensive and oil change appts do take over an hour; but because of him Im a returning customer! |
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Title: Glen is very knowledgeable and friendly and a pleasure to Posted On: 1/16/26 Review For: Rating:
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| Summary: Glen is very knowledgeable and friendly and a pleasure to work with. I recommend Crown Hyundai |
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Title: Lori Kalnasky was SO good in texting, c Posted On: 1/16/26 Review For: Rating:
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| Summary: Lori Kalnasky was SO good in texting, calling & keeping me up to date with my vehicles issue that needed repaired!!!!
Thanks Lori! |
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Title: Chris Murray was excellent to work with Posted On: 1/15/26 Review For: Rating:
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| Summary: Chris Murray was excellent to work with. Thanks, Chris! |
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Title: My service advisor is Christopher Murr Posted On: 1/15/26 Review For: Rating:
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| Summary: My service advisor is Christopher Murray and he gave me great service and advice. Very happy with my annual service and the car was serviced in a timely fashion while I waited. Would never go to another dealership because everything flows so smoothly with no stress.
Thanks Chris and Crown. |
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Title: I had a everstart jump box taken out of Posted On: 1/15/26 Review For: Rating:
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| Summary: I had a everstart jump box taken out of my car. |
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Title: Eric Valladares is awesome! Get you car Posted On: 1/15/26 Review For: Rating:
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| Summary: Eric Valladares is awesome! Get you car from him!!! |
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