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Title: Liliana Duran helped me secure my car. Posted On: 11/25/25 Review For: Erwin Artacho Rating: 
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| Summary: Liliana Duran helped me secure my car. She is professional and caring. Thank you Liliana! |
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Title: Posted On: 11/13/25 Review For: Erwin Artacho Rating:
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| Summary: I brought my car in two weeks ago for an ongoing service issue, due to a third party mechanic failing to do his job, and was given some unfortunate news regarding costly repairs, after having already paid quite a bit to the outside party mechanic. I was stuck in a pretty bad and very stressful predicament and unsure of how I should move forward. My boyfriend was the main one handling the communication between ourselves and the staff at Walter's, and I can confidently say every single person we were in contact with was incredibly patient, understanding, and helpful throughout the two weeks my car was in their service department. Between Ross and Tyler in the service department, to LeNard and Daniel in sales, and Erwin the GM, every single one of them was amazing. My boyfriend and I came in to the dealership today to figure out what we could do about my situation, and ended up leaving with a beautiful, brand new car. Erwin went above and beyond to help us figure out the best route to go and was incredibly patient and kind the entire time. He worked with us and helped us find the best car within our price range and helped us get out of a pretty bad situation with my now last car. I cannot recommend Walter's Mercedes and their amazing staff more, incredibly grateful for each and every one of them who helped us! |
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Title: I brought my car in two weeks ago for a Posted On: 11/13/25 Review For: Erwin Artacho Rating:
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| Summary: I brought my car in two weeks ago for an ongoing service issue, due to a third party mechanic failing to do his job, and was given some unfortunate news regarding costly repairs, after having already paid quite a bit to the outside party mechanic.
I was stuck in a pretty bad and very stressful predicament and unsure of how I should move forward. My boyfriend was the main one handling the communication between ourselves and the staff at Walters, and I can confidently say every single person we were in contact with was incredibly patient, understanding, and helpful throughout the two weeks my car was in their service department.
Between Ross and Tyler in the service department, to LeNard and Daniel in sales, and Erwin the GM, every single one of them was amazing.
My boyfriend and I came in to the dealership today to figure out what we could do about my situation, and ended up leaving with a beautiful, brand new car. Erwin went above and beyond to help us figure out the best route to go and was incredibly patient and kind the entire time. He worked with us and helped us find the best car within our price range and helped us get out of a pretty bad situation with my now last car.
I cannot recommend Walters Mercedes and their amazing staff more, incredibly grateful for each and every one of them who helped us! |
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Title: Ms. Ashley Botello and Mr. Erwin Artach Posted On: 11/10/25 Review For: Erwin Artacho Rating:
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| Summary: Ms. Ashley Botello and Mr. Erwin Artacho are the very best! Ms. Botello prepared my car and drove all the way from Riverside to deliver and took Uber back to the dealership. Ms. Botello made sure all the documents were signed properly and offered to make sure that I have everything I need. . From the very first moment, they treated me with genuine warmth, patience, and care not just as a customer, but as a person. They went above and beyond to make sure I found exactly what I was looking for, answering every question with honesty and kindness. Their professionalism, sincerity, and dedication made what is often a stressful process feel completely effortless and joyful. Its rare to meet someone who combines deep knowledge with such a caring heart. Im truly grateful for their help and will recommend them to everyone I know. |
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Title: There is a reason why I keep going back Posted On: 7/20/25 Review For: Erwin Artacho Rating:
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| Summary: There is a reason why I keep going back to Walters Mercedez to buy a car and this was my third purchase. Moe Mohammad was amazing at helping me choose a car that was right for me and very informative. John Perez helped out when Moe was not there, he was very patient and kind throughout the process of finishing up my paperwork and giving me the keys. To top it all off the GM Erwin was absolutely amazing and very professional. I felt very appreciated as a customer by Erwin and will definitely buy my fourth car there in the future.
Thank you Walters! |
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Title: Ive bought 2 vehicles from this dealers Posted On: 7/7/25 Review For: Erwin Artacho Rating:
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| Summary: Ive bought 2 vehicles from this dealership within the past year. Both times I had Ash B as my sales consultant. Shes very professional, helpful, and great to work with. Sales manager Hae Lee was also helpful and transparent with working out the deal. Also GM Erwin Artacho deserves a positive review as well for being a straight shooter. Be sure to check with this dealership before making a deal with another dealership. Im glad it did. |
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Title: The Internet Manager, Adam Sten, has been extremely Posted On: 5/27/25 Review For: Erwin Artacho Rating:
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| Summary: The Internet Manager, Adam Sten, has been extremely helpful and has made my buying experience one of the best I have ever had. I highly recommend working with him! |
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Title: Ashley is top notch with knowledge and service and Posted On: 5/24/25 Review For: Erwin Artacho Rating:
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| Summary: Ashley is top notch with knowledge and service and patience! Everyone at the dealership is helpful and accommodating. Thanks for everything, Ashley! |
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Title: Erwin Ortacho and Ash Botello are excel Posted On: 5/23/25 Review For: Erwin Artacho Rating:
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| Summary: Erwin Ortacho and Ash Botello are excellent in customer service. Very knowledgeable and always willing to help and assist us in buying the car we like. |
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Title: Erwin Artacho is a very excellent, patient, and Posted On: 5/23/25 Review For: Erwin Artacho Rating:
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| Summary: Erwin Artacho is a very excellent, patient, and knowledgeable team member of Mercedes of Riverside. Highly recommend him for all transactions. |
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