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Title: We had a wonderful experience recently Posted On: 5/7/25 Review For: Michael Ramos Rating: 
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| Summary: We had a wonderful experience recently with Michael Ramos at Walters Mercedes Benz!!
Michael was professional, knowledgeable, and very personable and friendly. Everything we needed fixed was handled swiftly and successfully. We thank Michael and everyone involved at WMB Riverside for a job well done!! |
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Title: Ive come to Walters for all of my servicing needs in Posted On: 4/29/25 Review For: Michael Ramos Rating: 
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| Summary: Ive come to Walters for all of my servicing needs in California. Ive had great assistance from many of the service representatives. |
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Title: Service was great , my advisor Michael Ramos was very Posted On: 4/16/25 Review For: Michael Ramos Rating:
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| Summary: Service was great , my advisor Michael Ramos was very professional and communicated very well from begging to the end of service |
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Title: It was a pleasure stopping by to get my vehicle Posted On: 4/3/25 Review For: Michael Ramos Rating:
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| Summary: It was a pleasure stopping by to get my vehicle maintenance done at this dealership |
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Title: I brought my GL 350 to Mercedes-Benz of Posted On: 3/3/25 Review For: Michael Ramos Rating:
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| Summary: I brought my GL 350 to Mercedes-Benz of Riverside to have the second row seat worked on. It has a power fold function but would not fold and the manual handle would not engage. This left the third row passengers to have access only on the one side of the vehicle, which was inconvenient but also a potential safety hazard.
My original appointment was to have it diagnosed and worked on while I waited, because I live 56 miles away. The vehicle ended up needing parts and more work than originally thought, so I had to leave it with the dealer. They offered me a loaner vehicle for the duration of the repair on my SUV which I felt was exemplary given that my GL is a little older and I did not buy it from this dealer.
Michael Ramos was my service advisor. He took the time to go over what was discovered and clearly explained what was needed and what the plan was to remedy the situation. Michael also described, in detail, what the costs would look like. The availability of parts created a challenge, so my vehicle was at the dealer longer than expected. Michael made sure that I was updated with regularity and described the complications as they came up. Those complications, I might add, were related to the parts and not the dealer.
I am very happy with the work that was performed on my SUV and with the way Mercedes-Benz of Riverside treated me as a customer. This dealership is part of the Walter's family of dealerships, with whom I have worked for several years. This is my first Mercedes product, but I have bought and serviced several Audi's through other Walter's dealerships. All have been terrific to work with. I cannot say enough good things about this dealership, this family of dealerships, or of my advisor, Michael Ramos. If you have a service need, Michael will take care of you. |
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Title: Michael Ramos is always very professional always goes Posted On: 2/23/25 Review For: Michael Ramos Rating:
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| Summary: Michael Ramos is always very professional always goes above and beyond outstanding care. My service was completed in time, kept me informed what was going on with my car. |
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Title: Michael Ramos was very helpful and frie Posted On: 2/23/25 Review For: Michael Ramos Rating:
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| Summary: Michael Ramos was very helpful and friendly. He was able to keep me informed about what was going on with the part and got my car back to me in a few days. Five Stars!! great service. |
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Title: Set up a Saturday appointment via the website on Friday Posted On: 2/13/25 Review For: Michael Ramos Rating:
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| Summary: Set up a Saturday appointment via the website on Friday night due to an urgent issue. Michael Ramos was the Service Advisor and he was very welcoming and processed the paperwork quickly so the techs could get to work on an oil light issue. It took about 3 hrs to completion, I waited in the lobby and was informed that the light problem was still happening and further testing needed to be be done. I was in a hurry and will come back at a later time. Very pleased with Michaels service. |
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Title: Did an oil change and rear brakes. Grea Posted On: 2/13/25 Review For: Michael Ramos Rating:
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| Summary: Did an oil change and rear brakes. Great customer service. Michael Ramos does a great job explaining the issues and staying in touch throughout the process |
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Title: Thank you Michael Ramos! Posted On: 2/12/25 Review For: Michael Ramos Rating:
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| Summary: Thank you Michael Ramos! You were very accommodating, the customer service and professionalism was on point. |
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