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Title: I have purchased some 20 cars in my lifetime and hands Posted On: 12/31/25 Review For: Rating: 
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| Summary: I have purchased some 20 cars in my lifetime and hands down Kory provided the best car buying experience I have ever had. Highly recommended! |
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Title: No stars. My 2017 Jaguar F Pace had an Posted On: 12/31/25 Review For: Rating: 
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| Summary: No stars. My 2017 Jaguar F Pace had an engine failure, overheating. I had the vehicle towed there for diagnostics. They stated that to provide the warranty company info needed they had to take the engine apart to the point of failure. I was advised this would cost around $3k and gave permission. Diagnostics came back and the dealership filed a claim that I needed a new $21K engine. The claim was denied and after several appeals I resolved that this was the end of the road. They stated they needed the vehicle off the lot, so I paid a service bill for $2K and had the car towed to a local non-dealer mechanic thinking it didnt even run.
Upon inspection, the local mechanic confirmed that the engine was NEVER taken apart, not a bolt was turned and that there is no way I should have been charged $2K. Further the car fired right up and he was able to move it across his parking lot.
I went back and really looked at the invoice in detail and called them back 12/31 today. After the fact they told me they decided to video scope engine for the insurance claim. 6 hours of labor only, no parts, $2k because it saved money.
I called the warranty company, and they refused to provide the pictures and video that was submitted by the dealership. I called the dealership and they "conveniently" have no pictures or video taken on file and so no one has proof of work done. Everyone is washing their hands of it. No engine, no fix, no pictures, no video, no claim approval.
I called this morning to speak to the service tech Emerias and he all but put me on hold for 45 mins and said that his Service Manager was too busy to talk to me. Just take my money, mislead me on the teardown of the engine on the claim, then insult me by ghosting the call and hanging up. NOT what I would expect from a Jaguar dealership.
On top of that without a vehicle for 2 months I asked many times if a Sales rep was interested in selling me a car. They didnt care enough so I literally bought a 2026 Infiniti this weekend. Since they must be making so much money and dont even need to sell new cars either, they can refund my $2K
At this point everything was misrepresented. I just want a refund. I figure this is the only way when people publicly hold people accountable. If this doesnt work maybe more BBB and AG complaints are in order. Make it right! Way below expectations for a luxury brand. |
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Title: Kory, my sales rep did an incredible jo Posted On: 12/31/25 Review For: Rating:
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| Summary: Kory, my sales rep did an incredible job! Professional, friendly and knowledgeable. He went the extra mile! Highly recommend. |
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Title: I had a great experience here purchasing my Range Rover Posted On: 12/29/25 Review For: Rating:
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| Summary: I had a great experience here purchasing my Range Rover Sport from Jacob! He was patient and never pushy to rush the sale. |
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Title: I had a great experience here purchasing my Range Rover Posted On: 12/29/25 Review For: Rating:
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| Summary: I had a great experience here purchasing my Range Rover Sport from Jacob! He was patient and never pushy to rush the sale. |
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Title: Skye was extremely helpful with all of Posted On: 12/27/25 Review For: Skye Martens Rating:
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| Summary: Skye was extremely helpful with all of my questions and the eventual purchase of my new (to me) Range Rover. ALS appreciate following through on being efficient with time. |
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Title: Absolute pleasure to deal with. Posted On: 12/26/25 Review For: Rating:
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| Summary: Absolute pleasure to deal with. Great customer service. Overall an extremely enjoyable experience. Highly recommend. |
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Title: Great experience with Steve Sinclair! H Posted On: 12/26/25 Review For: Steve Sinclair Rating:
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| Summary: Great experience with Steve Sinclair! Highly recommen |
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Title: Posted On: 12/25/25 Review For: Rating:
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| Summary: The crown staff is the best we have ever worked with. Excellent work. |
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Title: John Riegert was excellent to deal with Posted On: 12/24/25 Review For: John Riegert Rating:
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| Summary: John Riegert was excellent to deal with! He drove 3 hours away to deliver my new car. It was spotless and had a full tank of gas. He explained all the functions of my car at great length and is extremely patient. I will definitely encourage anyone to get in touch with him when they looking for their next new Jag!
I am very pleased with Miro and TJ as well! The whole process was smooth from start to finish and I appreciate their transparency and courtesy! |
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