Lia Toyota of Wilbraham Reviews
Author: mattnh42
Title: As soon as I got out of my car, I was helped immediately.
Posted On: 7/10/25
Review For: Andre Bernatchez, Brian Farr, Richard Greenaway
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As soon as I got out of my car, I was helped immediately. Long story short got exactly what I was looking for and very pleased with my purchase.
Author: Sandra Sousa
Title: Very shady practices of posting fake or
Posted On: 7/9/25
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Very shady practices of posting fake or sold cars to try to get customers information to try to get them in the door to buy another car. This is the third time I stopped in to see cars listed on their website only to arrive at the dealership to find no such cars. If the cars are sold, update your website! People don't want to waste their time. They have very low inventory and overpriced vehicles. I won't waste my time going back there.
Author: Michelle Tellier
Title: I had a wonderful shopping experience p
Posted On: 7/9/25
Review For: Mike Kaplan
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I had a wonderful shopping experience picking our my new used car. Overall satisfaction with the Rav4 is excellent and Lichael Kaplan knew what I wanted and helped me through the process. I didn't give an excellent review mainly for the fact of processing and all the detailing as well as inspection took more time then I expected. A word of advice for Lia Toyota would be to explain to the waiting customer what is happening and perhaps making them aware of the steps. But overall it was a very good experience.
Author: Keith Before
Title: David is a fine young man and never ste
Posted On: 7/7/25
Review For: David Pedraza
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David is a fine young man and never steers me wrong.
Author: Ann Rooke
Title: Service
Posted On: 7/7/25
Review For: Cassandra Cloutier-Ham
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Had my truck serviced at Lia Toyota Wilbraham As usual the service was done in a timely maner and everything was explain clearly by the service advisor Cassie Cloutier who was very professional and helpful
Author: Michael
Title: Professional and Responsive Service in Great Facility
Posted On: 7/5/25
Review For: Vaughn Haughton
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Our Sales Consultant, Vaughn Haughton, was super friendly and professional, and responded promptly with updates the delivery of our recent lease. There was no hard sell and we felt we were dealt with fairly and honestly. The facility at Lia Wilbraham is spacious, spotless, and comfortable. We were very happy with the overall experience.
Author: Nancy Frappier
Title: Vaughn made all my anxiety issues of bu
Posted On: 7/5/25
Review For: Vaughn Haughton
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Vaughn made all my anxiety issues of buying a car disappear! He took the time to explain everthing even set up my Bluetooth for the phone! Outstanding young man with a bright future LIA of Wilbraham is very lucky to have him!!
Author: Michael Miller
Title: I was very happy with the service at Li
Posted On: 7/5/25
Review For: Vaughn Haughton
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I was very happy with the service at Lia Toyota of Wilbraham, especially with Vaughn, our sales consultant. He was friendly, provessional, and very responsive with messages and updates.
Author: Donald N
Title: Attention to detail.
Posted On: 7/4/25
Review For: Amy Takorian
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I've been a loyal Lia Toyota service customer for +10 years. This was my second time to this location. By chance, the first time I was assigned Amy T., as my service advisor. I was very pleased with her rapport. So much so, that upon requesting a second service appointment I chose her over about seven other service agents. Upon arrival for my appointment her demeanor towards me was very positive, like she was happy to see me again. As I was the same of her. The other Lia Toyota in Northampton is the same distance and I drive by that town on my way to work. But my experience with Amy T., at Lia Toyota of Wilbraham. It is worth it to me to drive an extra mile or two to receive 'exceptional' customer service.
Author: Ramona Anderson
Title: Staff was friendly and helpful still lo
Posted On: 7/4/25
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Staff was friendly and helpful still long wait period for oil change and tire rotation
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