Lia Toyota of Wilbraham Reviews
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Title: As soon as I got out of my car, I was helped immediately. Posted On: 7/10/25 Review For: Andre Bernatchez, Brian Farr, Richard Greenaway Rating: 
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| Summary: As soon as I got out of my car, I was helped immediately. Long story short got exactly what I was looking for and very pleased with my purchase. |
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Title: Very shady practices of posting fake or Posted On: 7/9/25 Review For: Rating: 
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| Summary: Very shady practices of posting fake or sold cars to try to get customers information to try to get them in the door to buy another car. This is the third time I stopped in to see cars listed on their website only to arrive at the dealership to find no such cars. If the cars are sold, update your website! People don't want to waste their time. They have very low inventory and overpriced vehicles. I won't waste my time going back there. |
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Title: I had a wonderful shopping experience p Posted On: 7/9/25 Review For: Mike Kaplan Rating: 
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| Summary: I had a wonderful shopping experience picking our my new used car. Overall satisfaction with the Rav4 is excellent and Lichael Kaplan knew what I wanted and helped me through the process. I didn't give an excellent review mainly for the fact of processing and all the detailing as well as inspection took more time then I expected. A word of advice for Lia Toyota would be to explain to the waiting customer what is happening and perhaps making them aware of the steps. But overall it was a very good experience. |
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Title: David is a fine young man and never ste Posted On: 7/7/25 Review For: David Pedraza Rating:
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| Summary: David is a fine young man and never steers me wrong. |
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Title: Service Posted On: 7/7/25 Review For: Cassandra Cloutier-Ham Rating:
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| Summary: Had my truck serviced at Lia Toyota Wilbraham As usual the service was done in a timely maner and everything was explain clearly by the service advisor Cassie Cloutier who was very professional and helpful |
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Title: Professional and Responsive Service in Great Facility Posted On: 7/5/25 Review For: Vaughn Haughton Rating:
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| Summary: Our Sales Consultant, Vaughn Haughton, was super friendly and professional, and responded promptly with updates the delivery of our recent lease. There was no hard sell and we felt we were dealt with fairly and honestly. The facility at Lia Wilbraham is spacious, spotless, and comfortable. We were very happy with the overall experience. |
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Title: Vaughn made all my anxiety issues of bu Posted On: 7/5/25 Review For: Vaughn Haughton Rating:
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| Summary: Vaughn made all my anxiety issues of buying a car disappear! He took the time to explain everthing even set up my Bluetooth for the phone! Outstanding young man with a bright future LIA of Wilbraham is very lucky to have him!! |
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Title: I was very happy with the service at Li Posted On: 7/5/25 Review For: Vaughn Haughton Rating:
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| Summary: I was very happy with the service at Lia Toyota of Wilbraham, especially with Vaughn, our sales consultant. He was friendly, provessional, and very responsive with messages and updates. |
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Title: Attention to detail. Posted On: 7/4/25 Review For: Amy Takorian Rating:
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| Summary: I've been a loyal Lia Toyota service customer for +10 years. This was my second time to this location. By chance, the first time I was assigned Amy T., as my service advisor. I was very pleased with her rapport. So much so, that upon requesting a second service appointment I chose her over about seven other service agents. Upon arrival for my appointment her demeanor towards me was very positive, like she was happy to see me again. As I was the same of her. The other Lia Toyota in Northampton is the same distance and I drive by that town on my way to work. But my experience with Amy T., at Lia Toyota of Wilbraham. It is worth it to me to drive an extra mile or two to receive 'exceptional' customer service. |
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Title: Staff was friendly and helpful still lo Posted On: 7/4/25 Review For: Rating:
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| Summary: Staff was friendly and helpful still long wait period for oil change and tire rotation |
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