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Title: I took my car into Crown collision and Posted On: 3/17/26 Review For: Rating: 
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| Summary: I took my car into Crown collision and fortunately I was assigned to work with Johnny Popwell. My claim took almost 3 months to finally get settled mate State Farm but Johnny kept me updated from day one, making sure I was kept up on every phase of the project and personally showed me the work that was done when I went to pick it up several weeks later. Crown Collision is truly blessed to have a guy like Johnny Popwell on their team, as was I. |
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Title: The team at Crown Collision Center did Posted On: 3/14/26 Review For: Rating:
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| Summary: The team at Crown Collision Center did an incredible job on my 2025 Mercedes. They were professional, communicative, and truly cared about the quality of the repair.
My car came back looking perfect with flawless paint and body work. The whole experience was smooth and stress-free.
I highly recommend Crown Collision Center if youre looking for a reliable local body shop that takes pride in their work. |
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Title: They kept my car 3 weeks longer than wh Posted On: 3/13/26 Review For: Rating: 
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| Summary: They kept my car 3 weeks longer than what they said. 8 weeks later when I go to pick it up they didn't finish the work and cant find my keys! I took it in for body work and now the engine light is on and the a/c doesn't work! Stay away!!! |
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Title: I recently took my 2018 Kia Optima SXL Posted On: 3/13/26 Review For: Tony Hailey Rating:
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| Summary: I recently took my 2018 Kia Optima SXL to Crown Collision in St. Petersburg, and I couldn't be happier with the results. Being the SXL trim, I was particularly worried about the paint match and the specialized sensors, but the team here handled everything with total precision. If you care about your car and want it restored to factory standards, this is the spot in St. Pete. Massive thanks to the crew for making a stressful situation much easier! Big shout out to Tony Hailey and the Crown collsion teams for being such a big help with my car!!! |
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Title: Their team is very professional and kno Posted On: 3/13/26 Review For: David Thach Rating:
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| Summary: Their team is very professional and knowledgeable. Extremely quick turnaround time they were very sympathetic making sure that they were able to get my vehicle back to me especially since I have a 5-month-year-old at home. The work is impeccable and I wouldn't bring my car anywhere else but here. Totally recommend working with David. He's very courteous, and professional. It looks like nothing ever happened to my vehicle. |
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Title: Im hoping someone from management at Cr Posted On: 3/11/26 Review For: Rating: 
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| Summary: Im hoping someone from management at Crown Collision in St. Petersburg will see this and help resolve what has been a very frustrating experience.
My car has been at the shop since late January, and during that time I have been given five different projected completion dates. All of them have been missed.
Communication has been the biggest issue. The service advisor assigned to my repair, Vinny, has not once called me proactively during the seven weeks my car has been there. I have repeatedly had to call the shop just to try to get updates, and at one point I had to drive there in person because I could not get a response.
When I have received updates, they have often been inconsistent or contradictory. Over the past month I have been told different things about whether the parts had arrived, whether the car had already been painted, and whether it was currently being reassembled and recalibrated. It has been very difficult to get a clear and reliable explanation of the actual status of the repair.
Even my insurance adjuster has had difficulty getting basic status information from the shop.
I completely understand that delays can happen with collision repairs. However, seven weeks with multiple missed completion dates and very limited communication is not what I expected.
At this point, I would really appreciate someone from management contacting me directly to clarify the status of my vehicle and provide a realistic timeline for completion. |
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Title: Shop has had my wife's car for 8 weeks Posted On: 3/11/26 Review For: Rating:
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| Summary: Shop has had my wife's car for 8 weeks now. As other reviewers have stated, communication is terrible. Nobody picks up the phone. If Vinny does call back, the job is always a week from completion. Vinny has been saying that for over a month now. Such a frustrating experience... |
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Title: I couldnt be more pleased with the exce Posted On: 3/3/26 Review For: Jenn Smith Rating:
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| Summary: I couldnt be more pleased with the exceptional service I received at Crown Collision Center! From start to finish, the team did a fantastic job on my vehicle after two separate accidents. The repairs were completed professionally and the quality of the work exceeded my expectations my car looks great. Jenn Smith was absolutely incredible throughout the entire process. She coordinated repairs with two different insurance carriers smoothly and efficiently, making a stressful situation so much easier to manage. Her communication, organization, and attention to detail were top notch. I highly recommend Crown Collision Center and Jenn to anyone needing collision repair truly 5 stars all the way! |
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Title: Edit: after receiving an incorrect esti Posted On: 2/26/26 Review For: Tony Hailey Rating:
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| Summary: Edit: after receiving an incorrect estimate, Tony Hailey reached out to me personally to get me right. He honored the original quote- stand up guy. Looks like everything will be good to go! |
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Title: Felt like a bait and switch- two very o Posted On: 2/26/26 Review For: Rating:
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| Summary: Felt like a bait and switch- two very obvious things were left out of my original quote: Matte paint and the fact that a calibration would be needed. Resulting in more than 185% of the original quote (almost double!). These are things that should have been included in my estimate. |
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