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Title: Brought my Mercedes in for an estimate. Posted On: 5/5/26 Review For: David Thach Rating: 
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| Summary: Brought my Mercedes in for an estimate. Received excellent service from David Thach. Thanks for courteous and efficient service. |
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Title: What a great experience making my Volvo Posted On: 5/1/26 Review For: Jenn Smith Rating:
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| Summary: What a great experience making my Volvo like before. Jenn was absolutely wonderful to work with, and did an amazing job keeping me updated and getting my car like new. Thank you Jenn and Crown! |
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Title: The only one Star review Ive ever left. Posted On: 5/1/26 Review For: Rating: 
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| Summary: The only one Star review Ive ever left.
One star.
I stopped in for an estimate and waited 30 minutes just to speak with a writer. The receptionist mentioned they were in a meeting that was supposed to end at 10:00 AM. At 10:05, with a flight to catch and no update or follow-up from anyone, I approached the desk and explained that if a service writer couldnt come out soon, I would have to leave.
Her only response was OK. It came across as dismissiveessentially, go ahead and leave. There was no attempt to assist, no urgency, and no effort to retain the business. A simple, Please give me a moment, sirlet me see if I can get someone for you, would have completely changed the experience.
As a business owner, I dont expect perfectionbut I do expect basic customer service: acknowledgment, communication, and a willingness to help. Unfortunately, none of that was present here. First impressions matter, and this experience fell well short. |
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Title: Jenn Smith helped me with everything wa Posted On: 5/1/26 Review For: Jenn Smith Rating:
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| Summary: Jenn Smith helped me with everything was patient and communicative with me throughout the entire process I would recommend this place very professional |
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Title: I had a great experience bringing my ca Posted On: 4/30/26 Review For: Jenn Smith Rating:
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| Summary: I had a great experience bringing my car in to have it repaired at Crown Collision. After I received an estimate from my insurance I was able to schedule a drop off of my car within a day. Jen the estimator was very efficient and thorough in explaining the details and timeframe of the repair. It was overall a very pleasant experience. |
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Title: My entire experience was exceptional. I Posted On: 4/30/26 Review For: Vinny Barbosa Rating:
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| Summary: My entire experience was exceptional. I would definitely recommend. Vinny was awesome. |
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Title: Great experience. Easy and fair cost Posted On: 4/30/26 Review For: Vinny Barbosa Rating:
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| Summary: Great experience. Easy and fair cost |
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Title: Victoria Vendlinger was a great estimat Posted On: 4/30/26 Review For: Victoria Vendlinger Rating:
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| Summary: Victoria Vendlinger was a great estimator to work with for vehicle repiars |
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Title: Posted On: 4/29/26 Review For: Rating:
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| Summary: There is no summary for this review. |
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Title: I should have walked away before they s Posted On: 4/29/26 Review For: Vinny Barbosa Rating:
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| Summary: I should have walked away before they started in my car. This nightmare began when I was at the scene of the accident, I called in and the receptionist said to either drive or tow my car in. I arrived and she then told me they wont take my car without a claim number which the insurance company advised it takes 24 hours to produce. I had to beg a manager to let me keep the car there and sent them the claim number the next day. At that point they assigned a service advisor who wasnt proactive at all advising me the status on my car. After a few weeks she became non responsive for a week and once I involved a manager again I was told she wasnt with the company any longer. The new advisor assigned to the car send me totally different numbers of the damages which was off from the previous numbers by over $6,000. Finally I called in to check on status and they said great news the car is done after this 8 week nightmare. They said to come at 3:30, I go there at 4:00 and was told the car was just finishing being detailed. We waited about 20 minutes and was then told they were wrong the detail process hasnt started and its being calibrated and he was wrong the car isnt ready. Another waste of time, and all they say is so sorry. I have never dealt with such an unorganized shop in my life.
Months later have to add an update, just had my number removed because sensors werent working and this collision center never removed the protective tape thats there to prevent paint overspray and prevented system from working. Adding to such a bad experience months later of bad work. |
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