Lia Hyundai of Albany Reviews
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Title: I experienced a highly courteous, respe Posted On: 4/5/24 Review For: Timothy Frank Rating: 
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| Summary: I experienced a highly courteous, respectful and successful service appointment, thanks to Timothy Frank. He provided thorough information on my vehicle and answered my questions efficiently and with a positive, personable attitude. Many thanks for the excellent service. |
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Title: Cassie Storm was my sales lady she aske Posted On: 4/5/24 Review For: Cassandra Storm Rating:
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| Summary: Cassie Storm was my sales lady she asked what I wanted and delivered. |
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Title: N/A Posted On: 4/4/24 Review For: Rating: 
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| Summary: Worst Hyundai dealership for maintenance! Told them twice now that I don't want my seat moved or mirrors messed with when they do maintenance on it. What do they do? Each time they constantly move all my crap after I told them not to each time. Absolutely unprofessional, had me sitting there for an oil change over 2 hours! There are way better dealerships down in Long Island but unfortunately I moved here for work. Rather go to a jiffylube than deal with the service here! Never again, the employees don't respect other people's vehicles. |
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Title: Posted On: 4/4/24 Review For: Rating:
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| Summary: There is no summary for this review. |
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Title: I went for service. Casandra Rancourt w Posted On: 4/3/24 Review For: Casandra Rancourt, John King Rating:
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| Summary: I went for service. Casandra Rancourt was attentive and listened - she was accurate with the timing of the work to be done. I thought the comradery among the service technicians was outstanding. John King gave Casandra credit for my return. While I felt the sales part of the dealership was less than professional, the service team has been wonderful. |
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Title: Had a bad oil change somewhere else and Posted On: 4/3/24 Review For: Timothy Frank Rating:
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| Summary: Had a bad oil change somewhere else and brought my car in hoping the potentially catastrophic problems this caused could be repaired. Timothy Frank and the technicians took the time to put my mind at ease and pinpoint the damage and minimize it. Going here for oil changes from now on! |
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Title: Jomar was so helpful to me when I was l Posted On: 4/3/24 Review For: Jomar Irizarry-Bonilla Rating:
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| Summary: Jomar was so helpful to me when I was looking for the exclusive ionic 5 Disney edition. He answered all my questions and continued to keep track of my delivery. |
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Title: Buying a new car can be stressful. Sear Posted On: 4/3/24 Review For: Cassandra Storm Rating:
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| Summary: Buying a new car can be stressful. Searching for hours, weeks and months doesn't lower the level of stress. What does lower the stress is walking into a car dealership, and having a competent person meet you at the door. That person was "Cassandra Storm". Her approach from the onset was pure honesty. Throughout all our discussions, over several days, she was totally knowledgeable about all aspects of the electric vehicle we were interested in buying. Never did she state a fact that was untrue or vague. It was nice communicating with someone who was reading our facial expressions, and in some cases taking the time for further explanations. My wife and I could not be happier with the way Cassie made sure we were in full understanding of some of the sophisticated electric capabilities of the vehicle we were purchasing.
After all our questions were answered, saying YES to purchasing was a totally stressless moment. Cassie Storm did everything right.
After every feature of the vehicle was explained, we drove off feeling that this car buying experience was a joyous one.
P.S. Yes, like all purchases, we required some follow up questions, Cassie has answered all my texts promptly. |
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Title: Great service technician! Posted On: 4/3/24 Review For: Casandra Rancourt Rating:
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| Summary: Casandra Rancourt was a great service technician - attention to detail! |
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Title: I bought my first vehicle from the Albany dealership in Posted On: 4/3/24 Review For: Casandra Rancourt, Emily Triplett, Karen Kingsley, Timothy Frank Rating:
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| Summary: I bought my first vehicle from the Albany dealership in 2022, from the first service my vehicle needed up until yesterday I have dealt with Timothy Frank, he is so easy to talk to, he explains everything very thoroughly, he walked me around my car explaining what was going to be done and approximately how long it would take, brought me to the counter and checked for any recalls , explained the cost and in detail the service that was going to be provided. Then proceeded to walk to to the waiting room , explained a few more things to me and came back when my vehicle was completed, went over the bill with me , walked me to the payment center and shook my hand and away I went . I cant say enough good things about him. He is very kind and caring and I feel confident that he is offering me the proper service, I commend him for his customer service skills , its very important to me as a female that knows very little about vehicles, i appreciate his honesty. |
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