Lia Toyota of Wilbraham Reviews
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Title: Had my 100k service and front/rear brak Posted On: 3/29/24 Review For: Cassandra Cloutier-Ham Rating: 
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| Summary: Had my 100k service and front/rear brakes - rotors/pads done. Cassie explained thoroughly my options and costs. Kept me informed.Thank you Caasie Cloutier-Ham for the extra attention to details! |
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Title: Shane Jones was great! He answered all Posted On: 3/28/24 Review For: Shane Jones Rating: 
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| Summary: Shane Jones was great! He answered all of our questions and was very helpful! I highly recommend!! |
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Title: Went to dealership to purchase a 2024 Toyota Rav 4 AWD. Posted On: 3/28/24 Review For: Ricardo Rodriguez-Martinez Rating:
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| Summary: Went to dealership to purchase a 2024 Toyota Rav 4 AWD. Wasn't sure if my finds were fully there but with my trade-in and helpful explanation of the down payment and NO surprise fees Ricardo was a great help. He also helped me when I kept emailing the same question to get more clarity.
However for the average joe needing a vehicle and is financing I would advise Lia Toyota to implement something potentially in the future. The packages for VSE, Maintenance, Gap; Present that To client up front so that they can make more informed budgeting decisions at the start. THEN there will be no extra fees or surprises. I believe this may help curve your increased business since there is a stigma among many with how dealerships have done this for years and decades. Be transparent and show the full numbers. And Show more patience in the finance office when buyers are trying to read the arbitration etc. Then you will have bettered your customer service and now consumers will spread the this dealership is patient and willing to help us fully understand. |
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Title: I recently had the pleasure of purchasi Posted On: 3/27/24 Review For: Francisco Sanabria, Hipolito Narvaez, Ricardo Rodriguez-Martinez Rating:
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| Summary: I recently had the pleasure of purchasing my first car (from a dealership) from Lia Toyota of Wilbraham, and I couldn't be happier with the experience. Ricardo Rodriguez went above and beyond to ensure that I found the perfect vehicle to meet my needs. Ricardo's knowledge and attention to detail were impressive, and he kept me informed every step of the way. Francisco Sanabria was equally helpful and made the entire process smooth and stress-free. They both made me feel comfortable, and even entertained my son during the process!
I'm thrilled with my purchase and grateful for the outstanding service provided by Ricardo, Francisco, and Hipolito Narvaez, who also made me feel welcome. Lia Toyota of Wilbraham truly offers a warm and welcoming environment that is family-friendly. I highly recommend them to anyone in search of a great car-buying experience. Thank you, Lia Toyota of Wilbraham! |
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Title: Very honest and helpful. Posted On: 3/26/24 Review For: Rating:
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| Summary: Very honest and helpful. |
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Title: Posted On: 3/24/24 Review For: Rating:
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| Summary: From the start of the process to moving into new investment, we were incredibly impressed with Mrs. Janet Williams service. He knowledge and expertise surrounding this crazy trade we are in was nothing short of amazing. His availability was very open, his strategy skills were next level, and his professionalism was the cherry on top. The perks that come with Mrs. Janet Williams service include: a free consult with a staging company, social media coverage, and a seamlessly done platform created by professional investment . I am SURE this is why were able to be so successful trading with MR Janet Williams platform. I had countless compliments in how showed. All thanks to this great team. In short, Mrs. Janet Williams wants his clients to succeed...he makes it possible, contact him via Email:janetwilliamsforu@gmail.com WhatsApp:+1(714) 677-4743 Telegram: @Jenetwilliamsfx |
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Title: Great service. Parts will be here in le Posted On: 3/22/24 Review For: Rating:
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| Summary: Great service. Parts will be here in less than 24 hours |
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Title: I was one of those annoying customers.. Posted On: 3/21/24 Review For: Goncalo Costa Rating:
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| Summary: I was one of those annoying customers.. I just know I was but Goncalo Costa really listened to me and helped me get into the vehicle I really needed! It was a pleasure to do business with him and Ill definitely be sending my friends and family his way! |
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Title: Kelly K made my first experience great! Posted On: 3/21/24 Review For: Kelly King Rating:
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| Summary: Kelly K made my first experience great! Super friendly! She made me feel at ease when I was getting worried about timing for another appointment I had afterwards. My anxiety appreciated her kindness and attentiveness! |
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Title: Mike K was very knowledgeable and helpe Posted On: 3/19/24 Review For: Mike Kaplan Rating:
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| Summary: Mike K was very knowledgeable and helped me with all my questions and concerns! Definitely went out of his way to get the car that I wanted! |
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