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Title: I purchased a “pre-owned” 2016 Audi on 3/11/2023 from Posted On: 5/15/23 Review For: Phil Macias Rating: 
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| Summary: I purchased a “pre-owned” 2016 Audi on 3/11/2023 from Audi of Ontario. On 5/5/2023, after only 1200 miles, I began hearing a clicking/ticking noise from the right front of my vehicle. I immediately took it to Bauer German Auto Mechanic in Glendora, CA. They diagnosed it to be a faulty right front axle and right front lower control arm. The head mechanic advised I take it back to Audi of Ontario. After speaking to Phil Macias, servicing manager, he apologized and welcome my vehicle the following day to be inspected. On 5/9/2023, I was advised that my vehicle was not going to be covered per their used car manager. Upon arriving, I spoke directly with Brandon Barello, head service advisor, who informed me that they did not actually inspect my vehicle nor did they even put it on a lift to confirm a diagnosis, but simply went off of the 3rd party mechanics diagnosis. In fact, I was told that their mechanic couldnt replicate the same sound that myself and 4 others heard. With that said, my vehicle basically sat in their back lot for 4 days. I was given an estimate and refused service. Following that, I immediately took my vehicle to Bauer German Auto for repair and service was completed in the same day at half the cost that I was given by Audi of Ontario. |
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Title: BEWARE! Please be careful buying a used Posted On: 5/8/23 Review For: Phil Macias Rating:
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| Summary: BEWARE! Please be careful buying a used vehicle from these people. Farzy, Dean and the service manager sold me many lies (including the warranty and ecbond). Beware as they will take the first opportunity to screw you over! They offered to replace my windshield because the painted numbers would not come off. After the replacement, there was a rattling and issue with my pre-sense. They advised the windshield replacement was not under warranty and they could not help me any further since it was a 'courtesy' to get the residue removed. A year or so later, I took my vehicle to the Audi in Texas and they confirmed that the Ontario's was incorrect and they should have assisted in fixing the issues. |
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Title: Wife just picked up her 2019 TT-S for a Posted On: 4/1/23 Review For: Phil Macias Rating: 
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| Summary: Wife just picked up her 2019 TT-S for a 2nd check engine light in two weeks. They located the issue and replaced a faulty part. Thanks service team and Phil the Service manager |
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Title: Chris Davila accommodates again…. Posted On: 1/3/23 Review For: Phil Macias Rating:
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| Summary: Chris Davila accommodates again…. .Always last minute but always accommodating no matter what when or where this guy is the best SVC adviser and Phil Macias his boss both amazing!!! Ty both |
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Title: For Service look for Alex Wong and for sales and manager Posted On: 12/22/22 Review For: Phil Macias Rating:
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| Summary: For Service look for Alex Wong and for sales and manager look for Raymundo / Kevin |
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Title: The dealership and service area are very clean and always Posted On: 12/22/22 Review For: Phil Macias Rating:
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| Summary: The dealership and service area are very clean and always full staff dealing with the problems that you have |
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Title: Alex Wong is the best service consultant! Posted On: 12/22/22 Review For: Phil Macias Rating:
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| Summary: Alex Wong is the best service consultant! Understand what customer needs and always explain everything very detail. |
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Title: Best dealership ~ working with them almost 8 years best Posted On: 12/22/22 Review For: Phil Macias Rating:
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| Summary: Best dealership ~ working with them almost 8 years best place purchasing and servicing your car |
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Title: Nice and clean plus the service always done on time and Posted On: 12/22/22 Review For: Phil Macias Rating:
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| Summary: Nice and clean plus the service always done on time and lots of car choice |
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Title: Audi Ontario OUTSTANDING Posted On: 10/31/22 Review For: Phil Macias Rating:
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| Summary: Farzy Rashid has once again demonstrated outstanding customer experience. I have had only outstanding experiences at Audi Ontario. Farzy Rashid takes care of my needs while purchasing or leasing. Phil Macias and Miles Frank has been outstanding for parts and service. Dean and Ernie have been great in finance. I trust Audi Ontario. Theyre demonstrate a great underhand of Audi and a deep respect for the customer. Audi.. Vorsprung Durch Technik! If you want an amazing German automobile come to Audi Ontario. Talk to Farzy and let the experience begin or continue! |
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