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Title: I recently had the pleasure of interacting with Audi Posted On: 1/28/25 Review For: Phil Macias Rating: 
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| Summary: I recently had the pleasure of interacting with Audi Ontario service team, and I was thoroughly impressed by the experience. From the moment I reached out, the representative Brandon Barello was polite, patient, and genuinely helpful. He took the time to understand my concerns and went above and beyond to resolve it in a timely manner. The communication was clear, and I felt like he truly cared about ensuring my satisfaction. Its rare to encounter customers service that feels so personal and efficient!
Thank you Brandon! |
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Title: The Service Department was friendly and accommodating. Posted On: 12/3/24 Review For: Phil Macias Rating:
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| Summary: The Service Department was friendly and accommodating. My service writer did a great job communicating with me. |
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Title: The dealership and the salesman (Rene Orellana) listened Posted On: 9/7/24 Review For: Phil Macias Rating:
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| Summary: The dealership and the salesman (Rene Orellana) listened to my needs and he delivered on the promise. Rene was very professional and respectful. Will be back for another wonderful deal |
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Title: This review is for Audi Ontario 2272 In Posted On: 8/22/24 Review For: Phil Macias Rating: 
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| Summary: This review is for Audi Ontario 2272 Inland Empire Blvd
Ontario, CA 91764
United States.
Anyone looking to get service done here save yourself the money and go elsewhere. My certain situation I was having is a lengthy story and a lot of explaining to put into this review but my experience with this service center was really horrible. Little to no communication, no updates & rarely a text back. -a lot of back & forth about yes/no/we dont know from Ralph Perez (service advisor) in particular pretty much would tell me what I wanted to hear about my issues with my car being repaired and getting paid through my warranty but three & a half weeks later I was told one of my major issues wasnt gonna be repaired after him himself agreed theres an issue with my rear timing chain tensioners he also had two of his mechanics verify and say the same as well. I sent videos of my car making abnormal sounds but this wasnt good enough evidence because the vin or license plate is not in the video & it could be a different car when you clearly see my interior, mileage, time/date & car color. I would assist them when and how the sounds would occur so they can show my maxcare warranty but it seemed to me Ralph Perez and his mechanic didnt want to do the job because they had to drop the whole engine and transmission I felt as if they didnt even try to push it upon my warranty to approve the claim for that reason. To top it off as Im exiting audi Ontario frustrated, I noticed my center console front cover was broken i instantly turned around and confronted Ralph Perez and Phil Macias (service manager) about it but they insist on they were not responsible. I payed almost 600$ deductible for my car to get one issue resolved that was a fuel line that cost 30$ in parts & they really think Im going to lie about a 18$ repair?
IF I was a liar I would rather have much lied that they put small scratches/small dents on my car that been there since I purchased the vehicle.
Stay away from this place unless you want to pay thousands in labor just for them to leave loose screws and break your interior. |
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Title: The Audi Ontario service department team is just amazing. Posted On: 4/29/24 Review For: Phil Macias Rating:
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| Summary: The Audi Ontario service department team is just amazing. They are always so nice and welcoming. Mr. Ralph Perez is very knowledgeable and wont steer you wrong! I would definitely recommend to make your next service appointment with Mr. Perez. He always willing to go above and beyond in making sure youre completely satisfied with your service. |
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Title: Posted On: 3/12/24 Review For: Phil Macias Rating:
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| Summary: There is no summary for this review. |
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Title: Posted On: 2/29/24 Review For: Phil Macias Rating:
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| Summary: There is no summary for this review. |
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Title: Posted On: 2/13/24 Review For: Phil Macias Rating:
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| Summary: There is no summary for this review. |
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Title: A million thanks and kudos to Raymundo Posted On: 2/6/24 Review For: Phil Macias Rating:
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| Summary: A million thanks and kudos to Raymundo Lopez, Audi Brand Specialist at Audi Ontario. What a seamless and enjoyable experience. From the moment my husband and I met Raymundo, we knew we would and wanted to buy a car from him. He is incredibly knowledgeable and told me everything I needed to know about my Q3. I also drove a Q5, and he knew everything about that vehicle as well. He is friendly, kind, has incredible knowledge of the Audi brand and has amazing follow-up. He is just a really great person. I am so pleased with my Q3. We will return in the future to buy a matching car for my husband and will definitely ask for Raymundo. Thank you!!
I would also like to compliment the entire team including Brett (sales manager), Marcos (finance), Phil (service manager), and Ramon (service) who went above and beyond to help with a few hiccups after purchasing my vehicle. I truly felt appreciated and valued. And even though I was a first-time customer, I can now say that I will be a returning customer as well. Many, many thanks! |
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Title: Dani was super helpful when my headlight was damaged on Posted On: 2/1/24 Review For: Phil Macias Rating:
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| Summary: Dani was super helpful when my headlight was damaged on the road, took care of the insurance side of me for me which was really helpful! 10/10 would recommend her, the service Manager Phil Macias and everyone at Audi Ontario! |
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