Crown Subaru Customer Reviews
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Title: Worked with Matt White at Crown Subaru. Posted On: 6/26/25 Review For: Matt White Rating: 
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| Summary: Worked with Matt White at Crown Subaru. Efficient and very professional and knowledgeable, |
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Title: From search to sale, this experience has been awesome! Posted On: 6/25/25 Review For: Cindy Mcmichen, Jennifer Morgan, Kenneth Melton, Zach Peters Rating:
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| Summary: From search to sale, this experience has been awesome! Zach Peters, my fantastic salesperson, wandered the lot as I considered models and patiently answered my many questions. His patience never waivered in a 3 day process. (The timeframe my sales took was related to my schedule.) Zach never tried to rush me or to sway my decision.
He introduced me to every person who would play a role in my ultimate decision.
His "desk partner," Kenneth Melton, even
climbed in a test car to assist in showing
me how to connect my android to navigation. Cindy McMichen and Jennifer
Morgan walked me through the financing
aspects. All of this on the hottest days of the year! Today I take my new Subaru Forester Sport home to join the rest of our Subaru family. (The car I am replacing is not a Subaru.) Thank you, Crown
Subaru in Chattanooga, and especially
Zach Peters for a wonderful experience! I also need to add that on Day 2 of my purchase process, Matt White was taking care of service on my family member's 2019 Subaru Forester Sport in preparation for a cross country road trip
adventure. Knowing his car is ready and knowing the kind of car he is driving on this trip gives much peace. Thank you to everyone at Crown Subaru for all you do for your customers and their vehicles! |
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Title: Micky Dorsey was a pleasure to work with in choosing our Posted On: 6/25/25 Review For: Mickey Dorsey Rating:
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| Summary: Micky Dorsey was a pleasure to work with in choosing our new car and was a major factor in our decision to select a Subaru. The dealership overall was great, thank you Subaru and Micky Dorsey for such an excellent experience! |
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Title: Matthew White at Crown customer service Posted On: 6/25/25 Review For: Matt White Rating:
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| Summary: Matthew White at Crown customer service is great! He answered all my questions, took care of everything, communicated what was being done and when the car would be ready, and arranged for the shuttle service to take me to work and pick me up. The best service!! Thank you Matt!! |
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Title: we just bought a 2025 Subaru Outback at Posted On: 6/25/25 Review For: Dwayne Pruitt Rating:
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| Summary: we just bought a 2025 Subaru Outback at Crown Subaru and Dwayne Pruitt was a tremendous help to us. he found the car we were looking for and was so helpful during the purchase process. Thank you Dwayne! |
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Title: Everyone was very polite and helpful es Posted On: 6/25/25 Review For: Lucas Weir Rating:
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| Summary: Everyone was very polite and helpful especially Lucas Weir.This is the cleanest facility I have ever been in. |
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Title: The service at Crown Subaru is stellar. Posted On: 6/25/25 Review For: Lucas Weir Rating:
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| Summary: The service at Crown Subaru is stellar. Lucas Weir specifically is such a knowledgable and kind adviser. I came in for a tire check, new wiper blades and possibly an oil change, if they could do it in time (I only had like 1.5 hours). Much to my surprise, Lucas pointed out that if I had bought my previous 4 tires at a Subaru dealership, some tire services are free! They patched my tire, did the oil change and got me outta there in less time then I requested! Maybe Im just used to waiting at service centers much longer, but I highly recommend Lucas and Crown Subaru. Great experience. |
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Title: This is a very organized and well-run dealership. Posted On: 6/24/25 Review For: Alexis Stafford Rating:
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| Summary: This is a very organized and well-run dealership. Nowadays, it seems like so many businesses are understaffed and people seem so incompetent. But this is not the case at crown Subaru. I feel that I can trust my car in the hands of the service department at crown Subaru. It's a very relaxing atmosphere and everyone is so friendly. When I walk in the service department, I am always greeted by the sweetest person, Alexis Stafford. She is so nice and treats me like a friend. Because of Alexis and the overall relaxing, I don't mind waiting while having my oil changed and tire rotation. I am so glad I joined the Subaru family. |
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Title: I arrived early for my oil change/tire rotation Posted On: 6/23/25 Review For: Alexis Stafford Rating:
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| Summary: I arrived early for my oil change/tire rotation appointment and Alexis Stafford helped me right away and got the work started right away. She gave me a very reasonable time estimate and the work completed in that time window. Thank you, Alexis! |
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Title: Im waiting for my new tires to be insta Posted On: 6/23/25 Review For: Danny McVay, Lucas Weir Rating:
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| Summary: Im waiting for my new tires to be installed. Im not TRYING to be in the business of the lady next to me, but I cant help it. Shes an older lady. Shes told the service gentleman, Lucas, about how shes not used to dealing with car stuff but has had to learn a lot of new things since her husband passed away. Long story short, Im writing a review to acknowledge Lucas in the exemplary patience hes had with this lady. Hes been very informative, but not overwhelming. The kindness hes shown to her has been cool to see.
Shout out to Danny as well, he was the guy that sold my spouse and I our cars. He is kind and has a good sense of humor.
While the service at Crown can take a while (theyre always so busy!), they have impressed me again! Two cars bought here and we plan to stick around. Although there is a closer dealership to our home, we choose to drive the extra hour because of the kindness and care that we consistently see from this dealership.
All of this being said, if you have questions Id stop by, not leave a message on the phone. They stay so busy they rarely return service questions via phone. Dont let that fool you though! Their in person treatment of customers is top notch! |
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