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Title: Posted On: 6/15/25 Review For: Alfonso Hernandez Rating: 
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| Summary: If you're looking for a dealership that's honest, transparent, and respects your rights as a consumer--this is not the place. I came to Walter's Mercedes prepared to pay over $30,000 in cash for a vehicle. I made it crystal clear from the beginning that I would not be financing and asked directly if my credit would be checked. Both Alfonso and John "JP" Perez verbally told me it would not be. I trusted their word. Then--without my consent--they ran a hard credit inquiry anyway. This is a clear violation of the Fair Credit Reporting Act (FCRA), which requires a consumer's permission before any hard credit pull is conducted. When I called to follow up, Lee admitted they did it and said it was "to confirm identity." But: * I provided a REAL ID * I submitted multiple forms of identification * I was actively on the phone with my bank in the dealership preparing to wire the full funds or swipe my card To make things worse, they waited until the very end to tell me I couldn't use my card for more than $10K due to internal limits--something they never mentioned up front. I had already confirmed with my bank that I could process the full amount. Now they're claiming it's "policy" to run credit, but: * That policy was never disclosed * I asked if it was posted anywhere, and Lee said no--and then said he "didn't know" or "didn't think so" So which is it? Verbal assurance from multiple employees that no credit check would happen--or a hidden, undocumented "policy" they apply without disclosure or consent? As a young Black woman making a large cash purchase, I can't ignore the possibility that bias played a role in how I was treated. Being spoken over and dismissed when raising valid concerns made it worse. Consumers deserve transparency--not deception. Consent--not coercion. And compliance with federal law--not convenient excuses. Spend your money somewhere that respects all three. |
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Title: If youre looking for a dealership thats Posted On: 6/15/25 Review For: Alfonso Hernandez Rating:
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| Summary: If youre looking for a dealership thats honest, transparent, and respects your rights as a consumerthis is not the place.
I came to Walters Mercedes prepared to pay over $30,000 in cash for a vehicle. I made it crystal clear from the beginning that I would not be financing and asked directly if my credit would be checked. Both Alfonso and John JP Perez verbally told me it would not be. I trusted their word.
Thenwithout my consentthey ran a hard credit inquiry anyway.
This is a clear violation of the Fair Credit Reporting Act (FCRA), which requires a consumers permission before any hard credit pull is conducted.
When I called to follow up, Lee admitted they did it and said it was to confirm identity. But:
I provided a REAL ID
I submitted multiple forms of identification
I was actively on the phone with my bank in the dealership preparing to wire the full funds or swipe my card
To make things worse, they waited until the very end to tell me I couldnt use my card for more than $10K due to internal limitssomething they never mentioned up front. I had already confirmed with my bank that I could process the full amount.
Now theyre claiming its policy to run credit, but:
That policy was never disclosed
I asked if it was posted anywhere, and Lee said noand then said he didnt know or didnt think so
So which is it? Verbal assurance from multiple employees that no credit check would happenor a hidden, undocumented policy they apply without disclosure or consent?
As a young Black woman making a large cash purchase, I cant ignore the possibility that bias played a role in how I was treated. Being spoken over and dismissed when raising valid concerns made it worse.
Consumers deserve transparencynot deception. Consentnot coercion. And compliance with federal lawnot convenient excuses.
Spend your money somewhere that respects all three. |
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Title: Posted On: 6/11/25 Review For: Alfonso Hernandez Rating: 
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| Summary: Received my 2025 Mercedes-Benz GLE 450e about a month ago. My experience with sales reps Alfonso Hernandez and Diego Moron has been delightful. Both during the selection of the vehicle and after I received the car their combined assistance and support has been exemplary. A very pleasant experience! Andy Sedlak |
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Title: Stephen Garlatta was great in helping me get a car,he was Posted On: 6/2/25 Review For: Alfonso Hernandez Rating:
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| Summary: Stephen Garlatta was great in helping me get a car,he was very helpful and attentive. |
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Title: Alfonso Hernandez is the best! Posted On: 5/17/25 Review For: Alfonso Hernandez Rating:
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| Summary: Alfonso Hernandez is the best! All sales people should be like him. Thanks for being so patient, or always responding to my many questions, for being thorough, professional, informative, and a good listener. Alfonso helped me lease my GLE and for years has been a great contact for support. I purchased my GLE yesterday and he came through again! Amazing experience! Thank you so much Alfonso. |
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Title: I recently purchased a car from this de Posted On: 4/9/25 Review For: Alfonso Hernandez Rating:
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| Summary: I recently purchased a car from this dealership and had a fantastic experience from start to finish. I initially worked with Alfonso, who was incredibly helpful, knowledgeable, and made the early stages of the process smooth and stress-free. When it came time to purchase the car, Alfonso wasnt available, so Moe stepped inand I couldnt have asked for a better experience. Moe went above and beyond to make sure I was completely happy with every detail. He was patient, kind, and genuinely cared about making the process enjoyable. To top it off, after my purchase, I received a handwritten letter from Alfonso congratulating me on the new carsuch a thoughtful touch that really stood out. This dealership clearly values great customer service, and it shows. Ill definitely be coming back in the future and highly recommend them! |
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Title: Alfonso Hernandez made every effort possible to get me in Posted On: 4/6/25 Review For: Alfonso Hernandez Rating:
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| Summary: Alfonso Hernandez made every effort possible to get me in my dream car. By being patient with my questions and helping me with the MB app. I would highly recommend Alfonso Hernandez to all my family and friends for their purchases. |
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Title: N/A Posted On: 3/19/25 Review For: Alfonso Hernandez Rating:
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| Summary: Alfonso was great to work with. Knowledgeable, professional, and incredibly helpful. Highly recommend working with him! |
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Title: At 62 years of age , best car purchase experience. Posted On: 3/15/25 Review For: Alfonso Hernandez Rating:
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| Summary: At 62 years of age , best car purchase experience. I highly recommend this dealership. Thank you |
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Title: Jon was an exceptional salesman who made my car-buying Posted On: 1/4/25 Review For: Alfonso Hernandez Rating:
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| Summary: Jon was an exceptional salesman who made my car-buying experience seamless. His top-notch customer service, extensive knowledge about the vehicle, and ability to address all my concerns helped me feel confident and comfortable with my decision. Highly recommend call him |
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