Author: Shannen
Title: I had an outstanding experience with Wa
Posted On: 10/5/22
Review For: Austin Schneider
Rating:
Summary:
I had an outstanding experience with Walter's Mercedes-Benz of Riverside. I felt warmly welcomed from the moment I made the phone call the day prior, and spoke with Service Director Tyler Usary, to the very next day when I arrived in person. I asked to speak with Tyler when I pulled-up to the service center and within minutes he met with me to discuss and address the issues I was experiencing with my vehicle. Tyler took the time to walk me over to the service center to personally introduce me to your Service Center Representative, Austin Schneider. I was greeted by Austin, he kindly invited me inside to sit down and talk. I remember how he genuinely made it a priority to offer me a drink and snack before we even proceeded with paper work. I sat down with Austin as he carefully explained, he would be the one taking over the next process and to keep me informed for my vehicle inspection. I asked him several questions in regards to my vehicle repair and so on, he took the time with me to explain and discuss, knowledgeable, useful information that really helped me to understand what exactly needed to be repaired. It has been an absolute honor to be a customer at your service center and dealership, simply because of your exceptional employee's. My experience was beyond excellent at your Walter's Mercedes- Benz Dealership. Also I would like to mention and to personally thank your mechanic, Miguel to be honest I probably should have mentioned Miguel first, I am so thankful that he was able to correctly diagnose my vehicle, in record time. With out him I would be still troubleshooting, I just cannot say enough about everyone I came into contact with and everyone that helped me last week. The entire experience went so well and the process was coordinated remarkably. I was treated with such genuine kindness and common courtesy. In addition, I will absolutely be traveling to make the trip back to Walter's Mercedes-Benz in the future, it is about an hour drive for me, however the drive is well worth it- Thank You, Shannen Dowser Rancho Cucamonga
Author: Ab Maseyi
Title: My appointment was 8am,I got there 8:06
Posted On: 9/28/22
Review For: Austin Schneider
Rating:
Summary:
My appointment was 8am,I got there 8:06am and was immediately attended to by Mr Austin Schneider who explained what was to be done since it was my first time. He was cordial and professional. In my opinion customer service at Walter's Mercedes-Benz Riverside is top notch. Ab Maseyi.
Author: Luis Larios
Title:
Posted On: 9/27/22
Review For: Austin Schneider
Rating:
Summary:
Great service and great prices. The service department has great customer service and also their prices.
Author: William Bufalino
Title: It was discovered to be the 4Matic prob
Posted On: 9/27/22
Review For: Austin Schneider
Rating:
Summary:
It was discovered to be the 4Matic problem that needed an oil change because it was binding...George was familiar with the system and located the problem Austin Schneider was a life saver on serving the car problem but also being helpful in finding a Hotel in an area I am unfamiliar with......I appreciate his extra effort... Also George in recognizing the problem....Thank you
Author: Megumi Ronaldo Boyd Ochotorena
Title:
Posted On: 9/26/22
Review For: Austin Schneider
Rating:
Summary:
Prompt and friendly service
Author: Domanique
Title: Can’t say enough about them!
Posted On: 9/20/22
Review For: Austin Schneider
Rating:
Summary:
Can’t say enough about them! I exclusively work with Austin in the service center. He always updates me on the progress of my car as well as provides a rental when necessary. Hes very knowledgeable and professional. Each tech that has ever worked on my car sends me thorough reports as well. The technician team always does a great job! Im very pleased with the service at Walters Mercedes.
Author: Jesusgirl
Title: Outstanding service.
Posted On: 9/20/22
Review For: Austin Schneider
Rating:
Summary:
Outstanding service. I was kept informed in a timely manner of the progress being made. Because my car needed to stay, a courtesy car was provided which was extremely convenient. Thank you Austin Schneider.
Author: Navey380 “Navey380”
Title:
Posted On: 9/18/22
Review For: Austin Schneider
Rating:
Summary:
There is no summary for this review.
Author: Margaret Snyder
Title: Austin Schneider is a wonderful service
Posted On: 9/8/22
Review For: Austin Schneider
Rating:
Summary:
Austin Schneider is a wonderful service advisor. He was helpful and efficient. Excellent communication for our service.
Author: Bettyavakian
Title: Very professional and courteous.
Posted On: 9/8/22
Review For: Austin Schneider
Rating:
Summary:
Very professional and courteous. I always service my car at Walters. By far Walters is #1.
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