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Title: This review is specifically for the ser Posted On: 4/16/24 Review For: JR Rodriguez Rating: 
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| Summary: This review is specifically for the service department; JR was my service advisor was my GLEs first service and provided excellent and professional service. Will continue to use Walters for my service and JR as my service advisor. Thank you! |
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Title: Michael Ramos took care of all my vehic Posted On: 4/16/24 Review For: Michael Ramos Rating:
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| Summary: Michael Ramos took care of all my vehicle needs as I was unable to secure service and a loaner at my local dealership. His service was exceptional
from the moment I entered the dealership. |
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Title: My recent encounter with Walter's Merce Posted On: 4/16/24 Review For: Rating: 
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| Summary: My recent encounter with Walter's Mercedes-Benz of Riverside was nothing short of disappointing. Despite my proactive efforts, including two calls and texts to confirm my appointment and the car's availability, I arrived only to find out that the vehicle I was interested in had been sent off-site for detailing at my appointment time. This unexpected inconvenience was frustrating, especially considering the time and effort I had invested in scheduling the appointment and driving there.
To make matters worse, the salesperson I had spoken to and confirmed my appointment with was absent upon my arrival. Instead, I was greeted by someone entirely unfamiliar who said my appointment was moved to someone else who was not there, so instead I was with someone else who seemed unaware of my scheduled meeting and unable to provide any helpful information to me. The lack of coordination and communication among staff members was palpable and reflected poorly on the dealership's professionalism. I am not sure if this is a one off thing or if others experience this as well but this was my experience.
Furthermore, the staff's inability to provide clear information about the whereabouts of the car and the status of my appointment only served to exacerbate my frustration. It became apparent that the dealership was ill-prepared to handle such situations, leaving me feeling undervalued as a potential customer.
My experience at Walter's Mercedes-Benz of Riverside fell far short of my expectations. Despite my genuine interest in exploring their inventory, I was met with obstacles and inconveniences that soured the entire experience. It's evident that a few members of the dealership sales staff needs to prioritize improving their customer service and communication processes to ensure a more positive experience for customers in the future but I was glad to see others had positive experiences at this dealership so I gave it a two star instead of one.. |
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Title: Posted On: 4/15/24 Review For: Rating:
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| Summary: There is no summary for this review. |
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Title: Highly professional and courteous dealership in Riverside Posted On: 4/15/24 Review For: Alex Ramirez Rating:
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| Summary: Highly professional and courteous dealership in Riverside with wonderful customer service. Always going above and beyond to take care of clients. |
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Title: I had an amazing experience at Walters Posted On: 4/14/24 Review For: Ashley Botello Rating:
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| Summary: I had an amazing experience at Walters Mercedes in Riverside. Ashley Botello helped me out, and she is extremely knowledgeable about the cars being sold! I ended up purchasing a car with Ashleys help, and she went above and beyond to make sure that I made the best decision possible. Thank you Ashley! |
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Title: Raul is the best, very patient and help Posted On: 4/14/24 Review For: Raul Ayala Rating:
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| Summary: Raul is the best, very patient and helpful..thanks so much |
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Title: We went to Walters Mercedes-Benz of Riv Posted On: 4/12/24 Review For: Christian Aparicio Rating:
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| Summary: We went to Walters Mercedes-Benz of Riverside to look at the GLE 53 Coupe & got a G-wagon Final Edition our salesman Christian Aparicio did such a great job with the process he is a professional young man that answered all our questions & even bought us lunch. After the purchase we had some questions & he quickly assisted us too. Thank you Christian for your patience & hard work. |
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Title: Posted On: 4/12/24 Review For: Rating:
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| Summary: There is no summary for this review. |
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Title: Kelly Sandefur is great! She is a cres Posted On: 4/12/24 Review For: Kelly Sandefur Rating:
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| Summary: Kelly Sandefur is great! She is a crest to Walters and youre lucky you have her! |
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