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Title: N/A Posted On: 2/2/23 Review For: Filomena Powers Rating: 
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Title: The experience i had started with Cody and Joe in Posted On: 12/30/22 Review For: Filomena Powers Rating: 
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| Summary: The experience i had started with Cody and Joe in service, then to Michelle at the front desk then to my salesperson Selvin Pineda then to Michael in finance. Each and every one of them was a professional and went out of their way to accommodate me. I would, and have, recommended this dealership to friends and family and i will definitely use Selvin Pineda again as my salesperson. |
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Title: Filomena Powers, she will make things work most of all Posted On: 12/12/22 Review For: Filomena Powers Rating:
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| Summary: Filomena Powers, she will make things work most of all will go above and beyond! |
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Title: This is the most horrific place to spend your money on Posted On: 11/17/22 Review For: Filomena Powers Rating:
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| Summary: This is the most horrific place to spend your money on the luxurious car. The salesman, Alfonso, and his manager, Tito, will lie to you just to get the deal without giving you the service that you desire. They lie about the cars features, the price (if you have one in mind from a different dealership), they will tell you they will match, but they will not. There have no knowledge about the car therere selling! They sold me a car over $100,000 with one key, no manual, no fuel card(EV car) that was supposed to come with. Once they get the deal from you, they leave you in the dark with no support, and if you questioned them, they will become extremely rude. When I asked for the spare key, Alfonso, the sales agent, told me do you want me to pay for one from my own pocket to get your spare key? Before I committed myself to buy the car, Alfonso told me that he has gets the second key for me in a couple of days. Make story short, there are many other Mercedes-Benz dealerships with dedicated employees. So you would rather of visiting a different location without getting harassed at Walters MB. |
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Title: Filomena, Eddy, and Michael all respect Posted On: 9/29/22 Review For: Filomena Powers Rating:
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| Summary: Filomena, Eddy, and Michael all respected my time and definitely took care of all my needs I highly recommend not only Walters Mercedes Benz but if you are looking for a new vehicle Eddy would value your time and get you into the car youre looking for |
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Title: When you want something done correctly, Posted On: 9/29/22 Review For: Filomena Powers Rating:
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| Summary: When you want something done correctly, always "go with a professional". Filomena is a true professional. She expertly made my lease buyout process stressless and seamless. |
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Title: N/A Posted On: 9/9/22 Review For: Filomena Powers Rating:
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| Summary: I just wanted to come on here and let you know that Filomena Powers is very unprofessional. She was rude from the very beginning of the transaction. I was looking to sell my vehicle to them and drove over an hour after being promised a number over the phone. Which when I got there I was quoted 6k lower than what was promised through the phone. Jeff Helton originally promised me the number I drove an hour for but seems he was just as unprofessional and as rude as Filomena was. On top of all this she had the nerve to tell me my car had "rat damage" when I got home and opened my hood I had no rat damage which she lied about to low ball me as low as possible. I also went to get my vehicle inspected and still no rat damage. I think Filomena Powers wouldn't know how to appraise a car if it hit her in the head. Raul and Tony were a great help. But they should definitely get rid of Filomena Powers seems she's getting too old to know how to do her job. |
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Title: Filomena Powers, Financial Manager, at Posted On: 8/29/22 Review For: Filomena Powers Rating:
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| Summary: Filomena Powers, Financial Manager, at Walter's Mercedes Benz is thorough, fast, professional and always looks for the best interest of the client and the business. My family appreciates her greatly because she goes above and beyond to provide customer services.
The Haynes Family |
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Title: N/A Posted On: 8/16/22 Review For: Filomena Powers Rating:
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| Summary: Buyer beware - Recently had to complete a buyback of my leased vehicle, with Filomena Powers the sales manager. Even after being charged 3k to be able to turn the vehicle in, and stopping the auto-pay on the app, the next monthly payment was still taken from my account. I have reached out multiple times, given them a few days to reach back out and no one bothers to get back to me. Not only was she rude during the process, it feels as though she's purposely disregarding my issue because it has been days. They have charged me over $600 when I have already returned the vehicle. All I want is a refund and it seems once they have your money they just push you off in hopes you forget about it. |
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Title: This is one of the easiest reviews I’ve ever written. Posted On: 7/9/22 Review For: Filomena Powers Rating:
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| Summary: This is one of the easiest reviews I’ve ever written. I was treated with respect, courtesy and never any form of pushing. I found Icekk Ortiz, a true gentleman to work with in the purchase of my new car. He is extremely knowledgeable, sincerely kind and thoughtful to my needs and concerns. I never felt rushed nor was there a question unanswered. This is the second car I have purchased from Icekk and so very pleased with this experience and my new car. Thank you Walters for choosing such excellent staffing. Anyone seeking to lease/purchase or just see whats available you must go to Walters Mercedes Benz in Riverside. The icing on the cake they also have an OUTSTANDING service department. |
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The test drive was uneventful and we negotiated a little bit on the price. The "best they could do" was take $500 off asking. Before we went up to their finance department, I pointed out that its built sheet indicates the vehicle comes with a cargo cover. I inquired about it and was told she can give me 10% off at their parts department (strike two). During the paperwork process with their finance manager, I inquired about the number of keys it comes with. In my previous experience with certified vehicles, they should come with two (upon calling different MB dealerships in Socal, all said their CPOs come with two). I was told it should be two and we can confirm with Brandi after we are done. And you guessed it, this CPO vehicle only comes with one key (strike three). And by this point, everything has been signed and there is no going back. Purchasing a second key can cost more than $1,000. Brandi offered to reach out to the previous owner and hope for the best.
After living with this vehicle for a week, I noticed there's an issue with the front cup holders and there was no front license plate bracket. I reached out to Brandi on 12/28/2022 about this and was told it is not a warranty item on 1/18/2023. As for the front license plate bracket, she "found one" for me as if she's doing me a favor (CA laws require a front plate). Nevertheless, I took the vehicle to another MB dealership and they were able to order the entire cup holder assembly and have the parts ready for me in one business day, all taken care of under warranty (strike four). To be fair, Brandi has replied to all of my inquiries and informed me the previous owner has the second key but for some reason is not willing to return it back to the dealership. The simple fix is simply to provide a second key by the dealership instead of chasing after the previous owner.
After giving the dealership more than a month, I ran out of patience and asked Brandi for her manager's contact info. The reply I received was "I have let them know and they will call you back." After a few days of waiting, no one called (strike five), I called the dealership directly and asked for a manager and was connected to Filomena. I informed her of my experience and she said she will call me back in 15 minutes with a quote for the key and the dealership will program it free of charge. I waited for more than two days and no one called me back (strike six).
I texted Brandi again on 1/28/2023 and asked if anyone in management will call me back and she said Johnnie Garcia will reach out to me. Johnnie called me on 1/29/2023 and he seemed to be sincere and understanding of my frustration. Johnnie said to me that he will speak with their general manager and see how to make things right. As of the time of this review, 2/2/2023, I have yet to receive the second key, no where to mount the front licence plate, or hear from Johnnie or anyone else from Walter's MB of Riverside (strike seven). I don't believe my experience is typical with this dealership, but it is one empty promise after another with them. And if you see the red flags, just leave. There are other dealerships out there that truly try to earn your business and give you the Mercedes-Benz experience. This will not be my last Mercedes, but you can count on this to be the last time I am buying from this dealership.