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Title: N/A Posted On: 5/25/23 Review For: Filomena Powers Rating: 
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| Summary: I had a terrible experience with Walter's Mercedes-Benz of Riverside, particularly with their salesman, Gio Salinas. He was dishonest and misled me into buying a car that did not have the features he claimed it had. Despite asking him multiple times if the car had adaptive cruise control and lane assist, he insisted that it did. In addition, he made me feel rushed and pressured to make a decision and sign for the car that day. The contract I signed also stated I would be receiving a car with the features mentioned above. When I later found out that the car did not have these features, Gio was unhelpful, dismissive and even insinuated it was my fault because I chose a car that was missing those features.
Unfortunately, this was not the end of my troubles with Walter's Mercedes-Benz of Riverside. After purchasing the car, the said they could make me a copy of the contract so they would overnight deliver it to me the next day. I was not comfortable leaving the dealership without those papers but they reassured me I would have it the next day. The next day turned into a weeklong back and forth and I had to repeatedly call the dealership to obtain the signed paperwork, which they were reluctant to give me.
To make matters worse, when I went to the dealership to resolve the issue, I had to wait for 2 hours to speak with the General Manager and only ended up speaking with a sales manager, Filomena Powers. While Filomena was helpful in resolving the issue by offering that I pay the difference in MSRP for a car that did have the features I wanted or give me a full refund, it took an extra 2 weeks to receive my refund check when I was told I would receive it upon returning the car.
Overall, Walter's Mercedes-Benz of Riverside was the worst experience I've ever had buying a car. They seems to engage in con-man/bait-and-switch tactics and their salesman, Gio Salinas, cannot be trusted. In hindsight, I believe that they were withholding documentation because it stated that my car had features that it did not, further confirming that this dealership engages in deceptive practices. I would not recommend this dealership to anyone, and if you are in the market for a new Mercedes-Benz, steer clear of Walter's Mercedes-Benz of Riverside and Gio Salinas in particular. |
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Title: I had a terrible experience with Walter's Mercedes-Benz Posted On: 5/25/23 Review For: Filomena Powers Rating:
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| Summary: I had a terrible experience with Walter's Mercedes-Benz of Riverside, particularly with their salesman, Gio Salinas. He was dishonest and misled me into buying a car that did not have the features he claimed it had. Despite asking him multiple times if the car had adaptive cruise control and lane assist, he insisted that it did. In addition, he made me feel rushed and pressured to make a decision and sign for the car that day. The contract I signed also stated I would be receiving a car with the features mentioned above. When I later found out that the car did not have these features, Gio was unhelpful, dismissive and even insinuated it was my fault because I chose a car that was missing those features.
Unfortunately, this was not the end of my troubles with Walter's Mercedes-Benz of Riverside. After purchasing the car, the said they could make me a copy of the contract so they would overnight deliver it to me the next day. I was not comfortable leaving the dealership without those papers but they reassured me I would have it the next day. The next day turned into a weeklong back and forth and I had to repeatedly call the dealership to obtain the signed paperwork, which they were reluctant to give me.
To make matters worse, when I went to the dealership to resolve the issue, I had to wait for 2 hours to speak with the General Manager and only ended up speaking with a sales manager, Filomena Powers. While Filomena was helpful in resolving the issue by offering that I pay the difference in MSRP for a car that did have the features I wanted or give me a full refund, it took an extra 2 weeks to receive my refund check when I was told I would receive it upon returning the car.
Overall, Walter's Mercedes-Benz of Riverside was the worst experience Ive ever had buying a car. They seems to engage in con-man/bait-and-switch tactics and their salesman, Gio Salinas, cannot be trusted. In hindsight, I believe that they were withholding documentation because it stated that my car had features that it did not, further confirming that this dealership engages in deceptive practices. I would not recommend this dealership to anyone, and if you are in the market for a new Mercedes-Benz, steer clear of Walter's Mercedes-Benz of Riverside and Gio Salinas in particular. |
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Title: I have been buying from this dealership since the 90’s. Posted On: 4/29/23 Review For: Filomena Powers Rating: 
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| Summary: I have been buying from this dealership since the 90’s. Eddy Elsayed is an exceptional salesperson. My third car from him. Liliana Duran was extremely professional and proactive. And dealing with Justin Campbell in finance was smooth and fast. Filomena Powers went out of her way to make me feel welcome. Austin Schneider took the time to explain a small issue about my trade-in which i appreciated. Great dealership. I will be back |
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Title: N/A Posted On: 4/6/23 Review For: Filomena Powers Rating:
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| Summary: I didn't sign any form, and I don't see any paperwork that indicate you paid anything to CA. All I have is a signed sales contract for what you collected in tax and DMV fees, which total MORE than what was itemized from the NV DMV. From the documentation I have, it looks like I overpaid! Furthermore, the NV paperwork was processed on 3/21 - more than TWO months after I purchased the vehicle, and ONLY after I contacted the sales rep to ask about it. Your sales manager (Tito?) told me he took care of "everything" and I would not expect a $1500 charge two months later if that is the case. So I waited for HOURS to get the paperwork written (you can check all the security cameras that Filomena is so proud of) only for you to screw up the paperwork, then having your sales manager call and say "everything" was taken care of which turned out to be a lie, and then seeing a charge two months later after not hearing anything. What a way to experience the Mercedes-Benz purchase at Walter's. |
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Title: What an absolute joke of a dealership and staff. Posted On: 4/4/23 Review For: Filomena Powers Rating:
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| Summary: What an absolute joke of a dealership and staff. I would leave a zero star if I could. If you like to waste your time, have them screw up paperwork, and a surprise charge on your CC months after your purchase, this is definitely the dealer for you. Condescending staff that treat you like trash. Spend your money somewhere else, anywhere else. This dealer and Walter's as a group really specialize in making your experience like xxxx. STAY FAR FAR AWAY. |
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Title: Josh Bryd at Walters Mercedes was great in finding me a Posted On: 2/26/23 Review For: Filomena Powers Rating:
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| Summary: Josh Bryd at Walters Mercedes was great in finding me a car I was looking for. Every time one would come in he remembered to call me and let me know. He found the one I was looking for. He was friendly and helpful and will be sure to give him my business in the future. |
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Title: Posted On: 2/2/23 Review For: Filomena Powers Rating:
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| Summary: I was in the market for a blue Certified Pre Owned 2020+ GLS 450 and found Walter's MB of Riverside has one in stock. Had great interactions with Brandi Fink up until the actual dealer visit on 12/23/2022. First thing I noticed was the dullness and swirl marks all over the exterior. I understand it's a preowned and I do not expect the paint job to be perfect. I pointed this out to Brandi and asked if the dealership may offer an exterior detail or paint correction job and her reply was "Perhaps you should look at new inventory." I was taken back by her response but since I have driven 40+ miles to get here, I let it go (strike one). The test drive was uneventful and we negotiated a little bit on the price. The "best they could do" was take $500 off asking. Before we went up to their finance department, I pointed out that its built sheet indicates the vehicle comes with a cargo cover. I inquired about it and was told she can give me 10% off at their parts department (strike two). During the paperwork process with their finance manager, I inquired about the number of keys it comes with. In my previous experience with certified vehicles, they should come with two (upon calling different MB dealerships in Socal, all said their CPOs come with two). I was told it should be two and we can confirm with Brandi after we are done. And you guessed it, this CPO vehicle only comes with one key (strike three). And by this point, everything has been signed and there is no going back. Purchasing a second key can cost more than $1,000. Brandi offered to reach out to the previous owner and hope for the best. After living with this vehicle for a week, I noticed there's an issue with the front cup holders and there was no front license plate bracket. I reached out to Brandi on 12/28/2022 about this and was told it is not a warranty item on 1/18/2023. As for the front license plate bracket, she "found one" for me as if she's doing me a favor (CA laws require a front plate). Nevertheless, I took the vehicle to another MB dealership and they were able to order the entire cup holder assembly and have the parts ready for me in one business day, all taken care of under warranty (strike four). To be fair, Brandi has replied to all of my inquiries and informed me the previous owner has the second key but for some reason is not willing to return it back to the dealership. The simple fix is simply to provide a second key by the dealership instead of chasing after the previous owner. After giving the dealership more than a month, I ran out of patience and asked Brandi for her manager's contact info. The reply I received was "I have let them know and they will call you back." After a few days of waiting, no one called (strike five), I called the dealership directly and asked for a manager and was connected to Filomena. I informed her of my experience and she said she will call me back in 15 minutes with a quote for the key and the dealership will program it free of charge. I waited for more than two days and no one called me back (strike six). I texted Brandi again on 1/28/2023 and asked if anyone in management will call me back and she said Johnnie Garcia will reach out to me. Johnnie called me on 1/29/2023 and he seemed to be sincere and understanding of my frustration. Johnnie said to me that he will speak with their general manager and see how to make things right. As of the time of this review, 2/2/2023, I have yet to receive the second key, no where to mount the front licence plate, or hear from Johnnie or anyone else from Walter's MB of Riverside (strike seven). I don't believe my experience is typical with this dealership, but it is one empty promise after another with them. And if you see the red flags, just leave. There are other dealerships out there that truly try to earn your business and give you the Mercedes-Benz experience. This will not be my last Mercedes, but you can count on this to be the last time I am buying from this dealership. |
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Title: Disappointing Sales Experience Posted On: 2/2/23 Review For: Filomena Powers Rating:
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| Summary: I was in the market for a blue Certified Pre Owned 2020+ GLS 450 and found Walter's MB of Riverside has one in stock. Had great interactions with Brandi Fink up until the actual dealer visit on 12/23/2022. First thing I noticed was the dullness and swirl marks all over the exterior. I understand it's a preowned and I do not expect the paint job to be perfect. I pointed this out to Brandi and asked if the dealership may offer an exterior detail or paint correction job and her reply was "Perhaps you should look at new inventory." I was taken back by her response but since I have driven 40+ miles to get here, I let it go (strike one). The test drive was uneventful and we negotiated a little bit on the price. The "best they could do" was take $500 off asking. Before we went up to their finance department, I pointed out that its built sheet indicates the vehicle comes with a cargo cover. I inquired about it and was told she can give me 10% off at their parts department (strike two). During the paperwork process with their finance manager, I inquired about the number of keys it comes with. In my previous experience with certified vehicles, they should come with two (upon calling different MB dealerships in Socal, all said their CPOs come with two). I was told it should be two and we can confirm with Brandi after we are done. And you guessed it, this CPO vehicle only comes with one key (strike three). And by this point, everything has been signed and there is no going back. Purchasing a second key can cost more than $1,000. Brandi offered to reach out to the previous owner and hope for the best. After living with this vehicle for a week, I noticed there's an issue with the front cup holders and there was no front license plate bracket. I reached out to Brandi on 12/28/2022 about this and was told it is not a warranty item on 1/18/2023. As for the front license plate bracket, she "found one" for me as if she's doing me a favor (CA laws require a front plate). Nevertheless, I took the vehicle to another MB dealership and they were able to order the entire cup holder assembly and have the parts ready for me in one business day, all taken care of under warranty (strike four). To be fair, Brandi has replied to all of my inquiries and informed me the previous owner has the second key but for some reason is not willing to return it back to the dealership. The simple fix is simply to provide a second key by the dealership instead of chasing after the previous owner. After giving the dealership more than a month, I ran out of patience and asked Brandi for her manager's contact info. The reply I received was "I have let them know and they will call you back." After a few days of waiting, no one called (strike five), I called the dealership directly and asked for a manager and was connected to Filomena. I informed her of my experience and she said she will call me back in 15 minutes with a quote for the key and the dealership will program it free of charge. I waited for more than two days and no one called me back (strike six). I texted Brandi again on 1/28/2023 and asked if anyone in management will call me back and she said Johnnie Garcia will reach out to me. Johnnie called me on 1/29/2023 and he seemed to be sincere and understanding of my frustration. Johnnie said to me that he will speak with their general manager and see how to make things right. As of the time of this review, 2/2/2023, I have yet to receive the second key, no where to mount the front licence plate, or hear from Johnnie or anyone else from Walter's MB of Riverside (strike seven). I don't believe my experience is typical with this dealership, but it is one empty promise after another with them. And if you see the red flags, just leave. There are other dealerships out there that truly try to earn your business and give you the Mercedes-Benz experience. This will not be my last Mercedes, but you can count on this to be the last time I am buying from this dealership. |
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Title: N/A Posted On: 2/2/23 Review For: Filomena Powers Rating:
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| Summary: I was in the market for a blue Certified Pre Owned 2020+ GLS 450 and found Walter's MB of Riverside has one in stock. Had great interactions with Brandi Fink up until the actual dealer visit on 12/23/2022. First thing I noticed was the dullness and swirl marks all over the exterior. I understand it's a preowned and I do not expect the paint job to be perfect. I pointed this out to Brandi and asked if the dealership may offer an exterior detail or paint correction job and her reply was "Perhaps you should look at new inventory." I was taken back by her response but since I have driven 40+ miles to get here, I let it go (strike one). The test drive was uneventful and we negotiated a little bit on the price. The "best they could do" was take $500 off asking. Before we went up to their finance department, I pointed out that its built sheet indicates the vehicle comes with a cargo cover. I inquired about it and was told she can give me 10% off at their parts department (strike two). During the paperwork process with their finance manager, I inquired about the number of keys it comes with. In my previous experience with certified vehicles, they should come with two (upon calling different MB dealerships in Socal, all said their CPOs come with two). I was told it should be two and we can confirm with Brandi after we are done. And you guessed it, this CPO vehicle only comes with one key (strike three). And by this point, everything has been signed and there is no going back. Purchasing a second key can cost more than $1,000. Brandi offered to reach out to the previous owner and hope for the best. After living with this vehicle for a week, I noticed there's an issue with the front cup holders and there was no front license plate bracket. I reached out to Brandi on 12/28/2022 about this and was told it is not a warranty item on 1/18/2023. As for the front license plate bracket, she "found one" for me as if she's doing me a favor (CA laws require a front plate). Nevertheless, I took the vehicle to another MB dealership and they were able to order the entire cup holder assembly and have the parts ready for me in one business day, all taken care of under warranty (strike four). To be fair, Brandi has replied to all of my inquiries and informed me the previous owner has the second key but for some reason is not willing to return it back to the dealership. The simple fix is simply to provide a second key by the dealership instead of chasing after the previous owner. After giving the dealership more than a month, I ran out of patience and asked Brandi for her manager's contact info. The reply I received was "I have let them know and they will call you back." After a few days of waiting, no one called (strike five), I called the dealership directly and asked for a manager and was connected to Filomena. I informed her of my experience and she said she will call me back in 15 minutes with a quote for the key and the dealership will program it free of charge. I waited for more than two days and no one called me back (strike six). I texted Brandi again on 1/28/2023 and asked if anyone in management will call me back and she said Johnnie Garcia will reach out to me. Johnnie called me on 1/29/2023 and he seemed to be sincere and understanding of my frustration. Johnnie said to me that he will speak with their general manager and see how to make things right. As of the time of this review, 2/2/2023, I have yet to receive the second key, no where to mount the front licence plate, or hear from Johnnie or anyone else from Walter's MB of Riverside (strike seven). I don't believe my experience is typical with this dealership, but it is one empty promise after another with them. And if you see the red flags, just leave. There are other dealerships out there that truly try to earn your business and give you the Mercedes-Benz experience. This will not be my last Mercedes, but you can count on this to be the last time I am buying from this dealership. |
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Title: Disappoint Sales and After-Sales Experience Posted On: 2/2/23 Review For: Filomena Powers Rating:
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| Summary: I was in the market for a blue Certified Pre Owned 2020+ GLS 450 and found Walter's MB of Riverside has one in stock. Had great interactions with Brandi Fink up until the actual dealer visit on 12/23/2022. First thing I noticed was the dullness and swirl marks all over the exterior. I understand it's a preowned and I do not expect the paint job to be perfect. I pointed this out to Brandi and asked if the dealership may offer an exterior detail or paint correction job and her reply was "Perhaps you should look at new inventory." I was taken back by her response but since I have driven 40+ miles to get here, I let it go (strike one).
The test drive was uneventful and we negotiated a little bit on the price. The "best they could do" was take $500 off asking. Before we went up to their finance department, I pointed out that its built sheet indicates the vehicle comes with a cargo cover. I inquired about it and was told she can give me 10% off at their parts department (strike two). During the paperwork process with their finance manager, I inquired about the number of keys it comes with. In my previous experience with certified vehicles, they should come with two (upon calling different MB dealerships in Socal, all said their CPOs come with two). I was told it should be two and we can confirm with Brandi after we are done. And you guessed it, this CPO vehicle only comes with one key (strike three). And by this point, everything has been signed and there is no going back. Purchasing a second key can cost more than $1,000. Brandi offered to reach out to the previous owner and hope for the best.
After living with this vehicle for a week, I noticed there's an issue with the front cup holders and there was no front license plate bracket. I reached out to Brandi on 12/28/2022 about this and was told it is not a warranty item on 1/18/2023. As for the front license plate bracket, she "found one" for me as if she's doing me a favor (CA laws require a front plate). Nevertheless, I took the vehicle to another MB dealership and they were able to order the entire cup holder assembly and have the parts ready for me in one business day, all taken care of under warranty (strike four). To be fair, Brandi has replied to all of my inquiries and informed me the previous owner has the second key but for some reason is not willing to return it back to the dealership. The simple fix is simply to provide a second key by the dealership instead of chasing after the previous owner.
After giving the dealership more than a month, I ran out of patience and asked Brandi for her manager's contact info. The reply I received was "I have let them know and they will call you back." After a few days of waiting, no one called (strike five), I called the dealership directly and asked for a manager and was connected to Filomena. I informed her of my experience and she said she will call me back in 15 minutes with a quote for the key and the dealership will program it free of charge. I waited for more than two days and no one called me back (strike six).
I texted Brandi again on 1/28/2023 and asked if anyone in management will call me back and she said Johnnie Garcia will reach out to me. Johnnie called me on 1/29/2023 and he seemed to be sincere and understanding of my frustration. Johnnie said to me that he will speak with their general manager and see how to make things right. As of the time of this review, 2/2/2023, I have yet to receive the second key, no where to mount the front licence plate, or hear from Johnnie or anyone else from Walter's MB of Riverside (strike seven). I don't believe my experience is typical with this dealership, but it is one empty promise after another with them. This will not be my last Mercedes, but you can count on this to be the last time I am buying from this dealership. |
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