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Title: We are so happy with the service provid Posted On: 3/12/23 Review For: Mark Interlicchia Rating: 
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| Summary: We are so happy with the service provided. Mark Interlicchia went above and beyond other service dealerships. We will definitely continue to service our vehicles here. |
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Title: Parts wear out. Posted On: 3/6/23 Review For: Mark Interlicchia Rating:
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| Summary: Parts wear out. It always good to know that my car will be serviced correctly. JR Rodriguez is knowledgeble and helpful. He is busy, but I get an update when there is something to be updated on. Otherwise I let the man work knowning the car is in good hands. |
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Title: Mark Interlicchia is an exceptional service advisor who Posted On: 3/6/23 Review For: Mark Interlicchia Rating:
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| Summary: Mark Interlicchia is an exceptional service advisor who always goes the extra mile. He is informative and extremely personable. The process is always seem less when I work with him. I would recommend Walters to anyone looking for world class service and high end luxury. |
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Title: This is the best Mercedes dealership!! Posted On: 2/28/23 Review For: Mark Interlicchia Rating:
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| Summary: This is the best Mercedes dealership!! I took my car into the service department on 02-21-2023 to have my car serviced , Mark the service manager is awesome & very courteous and very knowledgeable!! My husband & I love this dealership and will continue to buy or lease our cars from Walterss Mercedes Benz. |
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Title: Great costumer service. Posted On: 2/18/23 Review For: Mark Interlicchia Rating:
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| Summary: Great costumer service. Mark Interlicchia, the service manager, is the best! On another note I had to bring the car back the following day since the steering wheel pump fluid was low and the car was making a buzzing noise, fortunately the problem was rapidly corrected after they added fluid to the pump. |
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Title: The sales experience was good. However, Posted On: 2/15/23 Review For: Mark Interlicchia Rating: 
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| Summary: The sales experience was good. However, all service went downhill after the sale of the vehicle was completed. Brand new vehicle was a problem 5 days after it was driven off the lot. The service and attention on this matter from Service Manager Mark all the way up to General Manager Sean was a true disappointment. Vehicle was in the shop for weeks at a time with no call/communication from the dealer on a follow-up or update. Some emails went ignored and unanswered. The staff was deceiving when we were informed certain repairs had been made when in reality had not. We asked General manager Sean to put us in touch with someone superior to him to address the concern and were refused that right. Its unfortunate how the level of service after vehicle was purchased changed drastically.
Sean, Im not sure who youre referring to in your response. Your response is a perfect example and goes to prove my point. The urgency and importance you and your staff gave us as a customer was so minimal that youve already forgotten about our experience. Our vehicle was at your dealer for several weeks at a time. I have the paperwork from your dealer to prove it.
You and I indeed did speak. We communicated via email as well; you responded to ONE email. I have that proof as well.
We clearly asked to speak to someone above you a few times and as I previously stated were denied that right. And for that reason, my review stands. |
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Title: I am a HUGE fan of the new features of Posted On: 1/27/23 Review For: Mark Interlicchia Rating:
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| Summary: I am a HUGE fan of the new features of the Quote that include videos displaying the issue with your vehicle. Helps me to understand visually what is being done to my vehicle. And as always the professionalism of Mark and Alex shines through as always. This was my first time also incorporating Dignify into my repairs. That also was a smooth process and I appreciate the 6 month pay off option. I will continue to bring my vehicle in for service and continue to refer to my Mercedes driving friends and colleagues to use Walters for their automotive needs. -Aaron |
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Title: I am a HUGE fan of the new features of the Quote that Posted On: 1/26/23 Review For: Mark Interlicchia Rating:
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| Summary: I am a HUGE fan of the new features of the Quote that include videos displaying the issue with your vehicle. Helps me to understand visually what is being done to my vehicle. And as always the professionalism of Mark and Alex shines through as always. This was my first time also incorporating Dignify into my repairs. That also was a smooth process and I appreciate the 6 month pay off option. I will continue to bring my vehicle in for service and continue to refer to my Mercedes driving friends and colleagues to use Walters for their automotive needs. -Aaron |
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Title: I am always treated with attention and friendliness from Posted On: 1/19/23 Review For: Mark Interlicchia Rating:
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| Summary: I am always treated with attention and friendliness from all staff! Service is so seamless! I am a loyal 15 year customer as a result! A++++ |
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Title: New tires and other pre-sale service. Posted On: 1/11/23 Review For: Mark Interlicchia Rating:
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| Summary: New tires and other pre-sale service. Mark Interlicchia handled all items with correct attention to detail. |
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