 |
Title: Mark Intericchia was the service manage Posted On: 7/31/23 Review For: Mark Interlicchia Rating: 
|
| Summary: Mark Intericchia was the service manager who helped me. He always does a great job. |
|
 |
Title: MARK INTERLICCHIA helped me with my service at Walter's. Posted On: 7/21/23 Review For: Mark Interlicchia Rating:
|
| Summary: MARK INTERLICCHIA helped me with my service at Walter's. As always he is the best! |
|
 |
Title: N/A Posted On: 7/21/23 Review For: Mark Interlicchia Rating: 
|
| Summary: This dealership is one of the most unprofessional theft dealerships I ever came across.
Dealt with a sales rep name, Omar
He had confirmed there was a white panda G63 available, on a phone call conversation and they wanted $20k over sticker.
I told them I'm seeing offers from dealerships $15k over for that same type of car are they willing to budget for $15k i will make the trip to purchase a vehicle.
We came on an agreement, and I drove through the dealership upon driving there. I was doing credit applications.
I mentioned to him I want to do this just under my business name he said that is fine when I got there that was not the case, he mentioning you have to make 7 million a year to qualify for only business name.
Long story short,
They use my personal name in which they tried not to qualify me then I use another family's name and they came back and told me I was approved for a limited amount.
Anyhow, I was approved for limited amount of the loan and my down payment from the beginning was 25K down.
Omar mentioend to $25K was not enough and the financial department denied.
Keep in mind he's working with his sales manager named Mark, which is also giving a Lotta runarounds and falls information.
I drove to the dealership two different times and for some reason I felt they did not wanna sell me this vehicle one day I had another offer and they were trying to do anything possible to back down on this deal.
Omar mentioned on the first visit the financial department is closed.
Let's wait till tomorrow to make a decision and we will submit your offer with the 40K down. I had mentioned to him if you submitted with 40K down and tomorrow the financial department denies that offer.
I will be willing to put more down payment to purchase this vehicle.
He said ok no problem....
Next day, I was supposed to get a call from Omar to advise me what happen with the financial department while we're in the transaction of purchasing this vehicle and many credits have been run at this time.
I finally gave them a call and asking omar,
Whats the status he said oh yeah sorry they denied with 4ok down..
I think the bank wants $60k down i said
Ok lets do it, im willing to do $60K down, he said I would love to, but unfortunately, the vehicle also has been sold.
How are you selling the vehicle when I'm in the middle of a transaction on this vehicle I have submitted an offer and we're waiting for a bank decision and I was advised to wait till tomorrow morning.
I had Advised if 40k was not enough down and it gets denied. I will be willing to put more to get this qualification. No matter how high of a down payment they were asking for they saw it. I was not giving up, and I was willing to go above and beyond to make this happen.
I was expecting to get a phone call from Omar, next day mentioning your application got denied with $40,000 down are you willing to put $60k for this vehicle?
If not we have another buyer.
They were running another application while doing my transaction, and they sold his vehicle with a higher mark up to another person.
Which is totally illegal,
To be in the middle of a sales transaction with a person on the Vin number at the same time so that vehicle to another person.
when I have not given up, and I have mentioned, I will do whatever it takes to make this happen.
bottom line I knew from the beginning they had another buyer with a higher markup they were doing anything they can to wash me off their hands.
Two weeks later I buy the same vehicle from a different dealership same MSRP with my name and the other families name and get qualified for a lot less asking down. This tells me a lot about the scam dealership.
The new dealership even mention to me, you guys qualify for a higher loan amount, but WalterMercedes had made this financial very difficult for you guys to be approved for more.
Couple of days later I get an email from the manager name Sean Davisson,
Thank your for giving us an opportunity to assist you.
I am checking in to make sure we provided you the information you requested in a timely manner. Please let me know how we are doing and if I can personally be of any assistance don't hesitate to call or email.
I look forward to hearing from you soon.
I had emailed him how unhappy I am exact message expressing my feelings he did not even bother to reply.
Omar, sale manager Mark and Sean Davisson are all unprofessional people that work at the dealership and they do not care of a customer service.
This matter will be escalated.
Bottom line, my recommendation stay away from this dealership there is better Mercedes dealerships out there, who are willing to go above and beyond and make a great transaction for you without lying and scamming you to sell the vehicle at the same time to somebody else. |
|
|
Title: Mark Interlicchia is a wonderful service manager. Posted On: 7/13/23 Review For: Mark Interlicchia Rating:
|
| Summary: Mark Interlicchia is a wonderful service manager. He is professional, knowledgeable, excellent to work with, has great customer service skills and is friendly. My husband and I have worked with Mark for over nine years when we needed our cars to be serviced. Mark is also taking on the oversight of managing additional staff members. Those individuals are very fortunate to have Mark as a mentor and advisor. |
|
|
Title: Jr Rodriguez is efficient, knowledgeable with a very Posted On: 7/8/23 Review For: Mark Interlicchia Rating:
|
| Summary: Jr Rodriguez is efficient, knowledgeable with a very pleasant disposition. Always the consummate professional. Makes the visit to the dealership a pleasant experience. |
|
|
Title: Walter’s MBZ of Riverside is the only dealer I willll and Posted On: 6/29/23 Review For: Mark Interlicchia Rating:
|
| Summary: Walter’s MBZ of Riverside is the only dealer I willll and have always taken my car for service for the past 12 years. Extremely centered on in quality customer care and car service. |
|
|
Title: Alex Ramirez is outstanding. Posted On: 5/26/23 Review For: Mark Interlicchia Rating:
|
| Summary: Alex Ramirez is outstanding. I live in Ontario California not too far away from the Mercedes dealership. I go all the way to Riverside, Walters Mercedes, because of the service and people like Alex Ramirez. Ive purchased all my cars at Walters Mercedes Riverside and I have all the service done even after moving all the way to Ontario. The service is outstanding and so are the people I only go to Walters Mercedes in Riverside. |
|
|
Title: Mark Interlicchia was great! Posted On: 5/16/23 Review For: Mark Interlicchia Rating:
|
| Summary: Mark Interlicchia was great! very professional, curteous, and respectful. He communicated effectively throughout the service time-frame, and took good care of my car. Highly recommend asking for him for any service. |
|
|
Title: Joe Loera really hooked us up with a great service Posted On: 4/12/23 Review For: Mark Interlicchia Rating:
|
| Summary: Joe Loera really hooked us up with a great service experience. Our 2014 e350 which was bought and serviced its entire life at Walters was due for some major maintenance and repair. Joe worked to secure us great pricing so great it wasnt worth it to shop all over for a 3rd party to to the work. That way this car will continue to be seen at Walter as we get ready to pass it down to our kids. |
|
|
Title: I want to thank Nick, Mark and Icekk Or Posted On: 3/26/23 Review For: Mark Interlicchia Rating:
|
| Summary: I want to thank Nick, Mark and Icekk Ortiz for taking good care of me. Really appreciate their customer service they went over and beyond for me and my family. Walters Mercedes-Benz is forever our go to dealer. Thank u Walters |
|