Author: fritzaf
Title: Customer service was great and friendly! Time management...
Posted On: 3/1/21
Review For: Alfonso Hernandez
Rating:
Summary:
Customer service was great and friendly! Time management great also, I was in and out in only a few hours!! Nice staff and Alphonso tried hard to get me what I wanted price wise.
Author: aavillaluz
Title: Customer service is their strength which they treat all...
Posted On: 2/23/21
Review For: Alfonso Hernandez
Rating:
Summary:
Customer service is their strength which they treat all as family with maximum trust gained and confidence provided. Andrew Wagner, Cody Burt and Brandon Monaco made business easy, straightforward and simple. Keep up the awesomeness.
Author: Nash
Title: This 5 Star belongs to Alfonso Hernandez and Apolo Montenegro only! Thanks.
Posted On: 2/9/21
Review For: Alfonso Hernandez
Rating:
Summary:
It is my great pleasure to right this review for Alfonso Hernandez and Apolo Montenegro (Note: don't go see a car you want to buy after sunset, please), both Alfonso and Apolo with their great problem solving skills avoided me returning the car back to Walter's Mercedes-Benz. From the very start Alfonso took his time to send me videos and updates on questions I had about few cars I was looking at his dealership. I say his dealership, because if not for Alfonso's understanding in providing excellent customer service and having empathy for his customers, I would not have bought my care at Walter's Mercedes-Benz. I bought the car after sunset, so in the dark it was hard to see a major scratch in the front bumper (this is a certified used GLC 300), so I told Alfonso about it and he asked me to come in (they changed the front windshield because it has a rock hit on it - again thanks to Alfonso), while there I pointed out the scratch in the front bumper, which happen to be where the front license plate went. After back and forward, it was Alfonso and Apolo who came up with the solution to put the front license plate in a clean adjusted way that looks very neat and perfect on the front bumper, making it all blend in, where the scratch was hidden, but it looks so much better. Since, no one else was able to help, these two amazing individuals put themselves in my shoes and provided me the care they would have provided to their own family members, by making sure that I was satisfied with the look and purchase of my GLC 300. Alfonso was honest and kind from the very start and Apolo with his experience in providing for customer care, really took the lead on this, keeping a customer satisfied with their purchase and provided great experience with care and empathy. What I know after this experience is that Walter's Mercedes-Benz is very lucky to have Alfonso Hernandez and Apolo Montenegro as part of their team, because when it came down to providing excellent customer service, both these gentlemen stepped up and took ownership, for that I am very grateful.
Author: nash_hey
Title: This 5 Star belongs to Alfonso Hernandez and Apolo...
Posted On: 2/9/21
Review For: Alfonso Hernandez
Rating:
Summary:
This 5 Star belongs to Alfonso Hernandez and Apolo Montenegro only! Thanks. It is my great pleasure to right this review for Alfonso Hernandez and Apolo Montenegro (Note: don't go see a car you want to buy after sunset, please), both Alfonso and Apolo with their great problem solving skills avoided me returning the car back to Walter's Mercedes-Benz. From the very start Alfonso took his time to send me videos and updates on questions I had about few cars I was looking at his dealership. I say his dealership, because if not for Alfonso's understanding in providing excellent customer service and having empathy for his customers, I would not have bought my care at Walter's Mercedes-Benz. I bought the car after sunset, so in the dark it was hard to see a major scratch in the front bumper (this is a certified used GLC 300), so I told Alfonso about it and he asked me to come in (they changed the front windshield because it has a rock hit on it - again thanks to Alfonso), while there I pointed out the scratch in the front bumper, which happen to be where the front license plate went. After back and forward, it was Alfonso and Apolo who came up with the solution to put the front license plate in a clean adjusted way that looks very neat and perfect on the front bumper, making it all blend in, where the scratch was hidden, but it looks so much better. Since, no one else was able to help, these two amazing individuals put themselves in my shoes and provided me the care they would have provided to their own family members, by making sure that I was satisfied with the look and purchase of my GLC 300. Alfonso was honest and kind from the very start and Apolo with his experience in providing for customer care, really took the lead on this, keeping a customer satisfied with their purchase and provided great experience with care and empathy. What I know after this experience is that Walter's Mercedes-Benz is very lucky to have Alfonso Hernandez and Apolo Montenegro as part of their team, because when it came down to providing excellent customer service, both these gentlemen stepped up and took ownership, for that I am very grateful.
Author: Belinda Torres
Title: Walters Riverside Mercedes staff were a
Posted On: 1/10/21
Review For: Alfonso Hernandez
Rating:
Summary:
Walters Riverside Mercedes staff were attentive, professional, and made great effort to fulfill my requests for my new Mercedes. I highly recommend Alfonso Hernandez my sales consultant. I will definitely return to this dealer for my next Mercedes purchase. Thank you Alfonso!
Author: MichaelK
Title: Alfonso helped me out and gave me a great deal on a cla...
Posted On: 1/1/21
Review For: Alfonso Hernandez
Rating:
Summary:
Alfonso helped me out and gave me a great deal on a cla lease. He was very helpful and was a pleasure to deal with! Will definitely be returning.
Author: dmabONEdmabONE
Title: Alfonso Hernandez was an excellent customer service rep....
Posted On: 1/1/21
Review For: Alfonso Hernandez
Rating:
Summary:
Alfonso Hernandez was an excellent customer service rep. He was very clear and patient, as well as kind.I would prefer other friends to visit Mercedes Benz and to see Alfonso Hernandez
Author: Wfields21
Title: Please ask for Alfonso Hernandez , above and beyond...
Posted On: 12/31/20
Review For: Alfonso Hernandez
Rating:
Summary:
Please ask for Alfonso Hernandez , above and beyond servicing and knowledge. Easy communication and creates a pressure-less environment. Enjoyable buying experience! Highly recommend when visiting for lease or buy.
Author: Adel_ghaly12
Title: Alfonso Hernandez Jr. is the best guy. He helped my...
Posted On: 12/29/20
Review For: Alfonso Hernandez
Rating:
Summary:
Alfonso Hernandez Jr. is the best guy. He helped my daughter get the absolute best deal on her first vehicle 2021 CLA250. Thank you Walters
Author: Maria
Title: I had Afonso to help me. He is really good and competent...
Posted On: 12/28/20
Review For: Alfonso Hernandez
Rating:
Summary:
I had Afonso to help me. He is really good and competent for the car. I love my new Mercedes. Thank you Afonso. See you on my next Mercedes.
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