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Title: Always receive the most amazing service Posted On: 10/14/24 Review For: Alex Ortiz Rating: 
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| Summary: Always receive the most amazing service from Walters Audi. I especially appreciate the exceptional attention and customer service from Alex Ortiz. Thank you Alex, youre the best!!! |
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Title: Great way to lower the bar on customer service by not Posted On: 4/26/24 Review For: Alex Ortiz Rating: 
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| Summary: Great way to lower the bar on customer service by not follow-up with customers. I called my service advisor about six times and not once did he returned my phone call. He was even notified by customer Service to call back. I needed explanation on a diagnosis and failed to provide the excellent service I was used to by previous service technicians Alex Wong and Alex Ortiz. They probably set the bar too high for Nicholas. I would have done all my work at this dealership but service rep did not earn his commission by failing to follow through. Over $3500 of fees. Perhaps I will reach out to Walters Audi in Ontario since I found out Alex Wong works there. |
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Title: I had a couple driver side window compo Posted On: 2/9/23 Review For: Alex Ortiz Rating:
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| Summary: I had a couple driver side window components replaced due to a grinding sound that had been going on for quite some time (wont get too deep into details but its something that I had already asked a different dealership to take care of and never did!) and in a matter of a day it was taken care of. Aside from that my sensors were also adjusted (yep, something else that shouldve been addressed at the previous dealership!) and work as they should once again. Alex is a hell of an advisor, has been for quite sometime and Im sure that he always will be, HIGHLY recommend the guy. Hes truly one of the reasons as to why I even bother coming back to this specific dealership. Thanks tons! |
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Title: Alex has been great when I've brought it my vehicle for a Posted On: 2/4/23 Review For: Alex Ortiz Rating:
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| Summary: Alex has been great when I've brought it my vehicle for a recall check and the complimentary tire rotation. Great service dept. |
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Title: Great service. Posted On: 1/29/23 Review For: Alex Ortiz Rating:
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| Summary: Great service. |
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Title: Chris and manager Sam were great at taking care of us and Posted On: 1/29/23 Review For: Alex Ortiz Rating:
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| Summary: Chris and manager Sam were great at taking care of us and making sure we had a good experience |
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Title: Posted On: 1/27/23 Review For: Alex Ortiz Rating:
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| Summary: There is no summary for this review. |
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Title: Appointment setting great. Posted On: 1/26/23 Review For: Alex Ortiz Rating:
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| Summary: Appointment setting great. Greeting great. Communication great. Service rep Peter Yonus did a great job. |
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Title: Absolutely awesome customer service eve Posted On: 1/22/23 Review For: Alex Ortiz Rating:
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| Summary: Absolutely awesome customer service every time I come into Audi to get my vehicle serviced. Its like Im hanging out with old friends when Im there. Theyre so great. Alex Ortiz is always so helpful. Stacy and Chris are always there to help out whenever Alex is busy with other customers. Always 5 stars with this group! |
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Title: Alex Ortiz was wonderful and helped wit Posted On: 1/19/23 Review For: Alex Ortiz Rating:
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| Summary: Alex Ortiz was wonderful and helped with my scheduled service. He has helped me over the years and I really appreciate him.
Also, the dealership is great and everyone is very knowledgeable and friendly never pushy. We have been doing business with Walter's since 2012. They are simply the best dealership in the area. |
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