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Title: Great service . Posted On: 12/31/23 Review For: Dean Vetricek Rating: 
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| Summary: Great service . Audi Ontario provides better customer service than Riverside . Alex my service manager responds to my questions on time |
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Title: Bought a CPO 2021 Q5 from Audi Ontario Posted On: 12/14/23 Review For: Dean Vetricek Rating: 
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| Summary: Bought a CPO 2021 Q5 from Audi Ontario last Saturday. Our salesperson was Brandon. The overall buying experience was great. The sales manager Chris was very pleasant to talk to, and we finalized the deal over a phone call. Since we were driving up from San Diego, the car was prepared for a test drive prior to our arrival. Dean at Finance was also very friendly and didnt push any of the add-ons on us. He gave us all of the information we needed, and left it us to decide if we wanted the add-ons or not.
Ive removed 1 star from my rating due to the following reasons -
1. We felt that the salesperson was irritated/frustrated at us when we were fleshing out the final numbers of the trade-in and the Q5. When I bought to his attention that the out the door price of Q5 was higher than what we had discussed with Chris the previous day, he was like you can go talk to Chris yourself and clarify. I felt the tone was a bit dismissive. When my wife asked about a few scratches she observed on the Q5, he responded saying what can I do about it? in a condescending manner. I understand that scratches can happen due to usual wear and tear, and a friendly response from the salesperson could have been just fine instead of a condescending response. My wife was ready to walk out the store after that comment.
2. For whatever reason, the CPO inspection report was not available when we bought the car, so the salesperson said he would follow up with the service department and provide me with an update on Monday. I didnt receive any update from him afterwards, I reached out to him through message and email for a couple of days and didnt get any response from him. I found this to be very disappointing. We had to call up the dealership directly and Brett/Dean were very responsive in sharing the CPO inspection report with us asap.
Except for the above 2 minor inconveniences, the overall buying process was great! We were very happy with our purchase at the end :) |
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Title: Mario, Rene, and Dean all made my purch Posted On: 12/13/23 Review For: Dean Vetricek Rating:
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| Summary: Mario, Rene, and Dean all made my purchasing experience fantastic! Mario sure knows his Audis and was able to answer all of my questions regarding electric vehicles. Thank you team! |
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Title: Tania ashraf went above & beyond the call of duty. Posted On: 12/13/23 Review For: Dean Vetricek Rating:
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| Summary: Tania ashraf went above & beyond the call of duty. Five star service. Attentive,kind and responsive. |
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Title: Tyrone King is very helpful in getting a deal. Posted On: 12/11/23 Review For: Dean Vetricek Rating:
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| Summary: Tyrone King is very helpful in getting a deal. His team include Victor Perez and finance really very professional and patience.
Also Dean (think that right 1st name?) of Finance very helpful |
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Title: Woohoo! Posted On: 12/6/23 Review For: Dean Vetricek Rating:
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| Summary: Woohoo! The folks at Audi Ontario are awesome!!! Called into this lot to see a vehicle we saw online. Victor Perez, the product specialist there was truly amazing! If you plan to visit, call or ask for him, you wont be disappointed. He had the vehicle ready when we arrived. After a thorough walk around, test drive and quick negotiation, we were driving home in the vehicle in record time. Amazing! Best dealer purchase experience ever! |
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Title: Excellent service from Farzy. Posted On: 11/30/23 Review For: Dean Vetricek Rating:
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| Summary: Excellent service from Farzy. Very professional and honest. He made the transaction feel seamless and comfortable. I will be back when Im ready for a trade up. |
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Title: Audi Ontario has been great in meeting Posted On: 11/23/23 Review For: Dean Vetricek Rating:
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| Summary: Audi Ontario has been great in meeting my needs! I just leased my fourth vehicle and have had a great experience with my Audi Ontario relationship. Elijah Chambers provided great customer service on this last lease and Dean Vetricek was courteous and professional as always. Thanks again for such a great experience and looking forward to was in store for my fifth vehicle. |
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Title: When it comes to car buying, I am all about easy, and Posted On: 11/22/23 Review For: Dean Vetricek Rating:
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| Summary: When it comes to car buying, I am all about easy, and Audi Ontario made this process so simple. I called in, told them what I wanted, got a credit app going through the phone, and came in for about 30 minutes to sign docs. Everyone was incredibly friendly and helpful. Thanks everyone for such an amazing car buying experience. |
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Title: Amazing customer service! Posted On: 11/21/23 Review For: Dean Vetricek Rating:
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| Summary: Amazing customer service! Sales rep Victor Perez & Chris Blair were so helpful! The made our car leasing process a breeze! 10/10 recommend |
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