Crown Subaru Customer Reviews
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Title: Purchasing a new car is a mental strugg Posted On: 7/7/25 Review For: Kenneth Melton Rating: 
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| Summary: Purchasing a new car is a mental struggle with price and interest rates. We found Kenny to be professional. He took time to listen to our questions and then responded accordingly. He never applied any pressure, but worked with us in making the deal. |
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Title: Outstanding customer service! Posted On: 7/6/25 Review For: Kenneth Melton Rating:
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| Summary: Outstanding customer service! Would recommend customers visit Kenny. He is fantastic! A smooth easy process! |
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Title: Matthew White was friendly and efficien Posted On: 7/6/25 Review For: Matt White Rating:
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| Summary: Matthew White was friendly and efficient. |
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Title: Lucas did a great job getting y alignme Posted On: 7/5/25 Review For: Lucas Weir Rating:
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| Summary: Lucas did a great job getting y alignment done quickly! |
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Title: Alyssa Lupo was patient & kind thru 2da Posted On: 7/5/25 Review For: Alyssa Lupo, Laura Montalvo Rating:
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| Summary: Alyssa Lupo was patient & kind thru 2days of a trying time for me. ( as was Laura Montalvo) . They are a great team.
I have been waiting for installation of a failed DCM module since last year, and was getting no where, when Ms Montalvo took charge & reserved a module & set appt. I am rather old & live about 60 mountainous miles away from the dealership, and the day of my appt. , a needed part had not arrived, so had to return again next day! (I was offered a loaner car, tho. ) When I got home, opened an email, asking for my approval for work done , which showed a totally different problem-
reason for visit- customer complaining of battery problems.
Actual reason was new DCM module, so could once again subscribe to My Subaru/Starlink .I was very upset, wrote a long email to Alyssa, expressing in great detail my frustration with the mis-representation of what I had told her, etc.
The next day, I was greeted warmly by both Alyssa & Laura , the work was completed in a timely manner, & Alyssa was very gracious in accepting my apology, she is very kind & good in customer skills & repair knowledge.
Please thank her for me. |
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Title: Aylssa was professional. Drop off and p Posted On: 7/4/25 Review For: Alyssa Lupo Rating:
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| Summary: Aylssa was professional. Drop off and pick did not take long. |
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Title: I worked with Dwayne Pruitt and my expe Posted On: 7/4/25 Review For: Dwayne Pruitt Rating:
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| Summary: I worked with Dwayne Pruitt and my experience was absolutely amazing! He was helpful, kind, and knowledgeable and he made the stress of buying a new car more manageable with his assistance. He was there every step of the way and would answer any question you had with ease. If youre going to buy a Subaru I highly recommend working with him! |
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Title: I purchased an Outback Limited in 2019 from Kelly Subaru Posted On: 7/4/25 Review For: Danny McVay Rating:
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| Summary: I purchased an Outback Limited in 2019 from Kelly Subaru in Chattanooga. My salesman was Danny McVay. When I decided to trade for a 2025 model I returned to Crown Subaru (formerly Kelly) and was delighted to learn that Danny was still a salesman there. He is courteous, professional and very knowledgable. |
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Title: Once again great service at Crown Subaru. Posted On: 7/3/25 Review For: Alexis Stafford Rating:
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| Summary: Once again great service at Crown Subaru. Lexi Stanford was so personable- keep her. Always get the best and timely service surrounded by friendly service. |
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Title: Matthew White always makes sure that I' Posted On: 7/2/25 Review For: Matt White Rating:
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| Summary: Matthew White always makes sure that I'm well taken care of, and the technicians at Crown Subaru help to bring me a peace of mind when I get my car serviced. Thank you for being so reliable and trustworthy! |
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