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Title: Very great Experience! Raul was very he Posted On: 9/10/23 Review For: Raul Ayala Rating: 
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| Summary: Very great Experience! Raul was very helpful and was very informal with any questions that I had, will love to come back and purchase another car in the future, that you Mercedes of riverside! |
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Title: N/A Posted On: 8/20/23 Review For: Raul Ayala Rating:
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| Summary: I started shopping around for a certified preowned crossover SUV about a week ago. My experience with other dealers was frustrating and discouraging; huge mandatory add ons, pricey dealer fees, and major discrepancies with online descriptions. When I saw the vehicle at Walter's online, I thought the price and description were too good to be true, but I happened to be in the area and stopped in. I am SO happy I did. Raul Ayala in sales was kind, thorough, and eager to gain trust with his transparency. Andy Townes in finance was friendly and efficient. The whole experience was enjoyable, and I left with a beautiful SUV that's even better than I could have hoped for! Thanks Raul and Andy! |
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Title: I started shopping around for a certifi Posted On: 8/20/23 Review For: Raul Ayala Rating:
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| Summary: I started shopping around for a certified preowned crossover SUV about a week ago. My experience with other dealers was frustrating and discouraging; huge mandatory add ons, pricey dealer fees, and major discrepancies with online descriptions. When I saw the vehicle at Walters online, I thought the price and description were too good to be true, but I happened to be in the area and stopped in. I am SO happy I did. Raul Ayala in sales was kind, thorough, and eager to gain trust with his transparency. Andy Townes in finance was friendly and efficient. The whole experience was enjoyable, and I left with a beautiful SUV thats even better than I could have hoped for! Thanks Raul and Andy! |
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Title: Brought a brand new Mercedes and receiv Posted On: 8/19/23 Review For: Raul Ayala Rating: 
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| Summary: Brought a brand new Mercedes and received the highest level of care via internet. I shopped around for the right color and found it at Walter's and inquired about it. Internet salesperson Raul Ayala got back to me and I explained my intended total payment willing to pay for the lease. He had me filled out credit application and got back to me within an hour or two for an incredible and aggressive offer I have seen. Yes, an extremely fair and probably the best offer after I shopped around for days, that I could not decline (I did not even counter offer.) Next step was to deal with trading in my old car and Chris Rios who handled the trade was able to match a third party offer within 30 minutes. Got all the numbers settled with several exchanged text messages, confirmed appt for the next morning and done deal. Financial person Justin Campbell was great in his work, proficient and finished paper works within an hour, Whole process took around 2.5 hours including test drive.
Only hiccups is that on my way to dealer, got a call from another manager (who claimed himself as salesperson) at the dealer, made up an excuse that assigned salesperson is not there until few hours later from my confirmed appointment and wanted me to turn around and go back later. What an excuse when the appt and figures were double confirmed via texts one hour before my departure from home. When I said no deal if I have to drive back and return later, he said OK (fastest OK I ever heard). Hah....Whoever he was, must have been trying to overturn the great deal as promised, wishing I would forfeit the transaction (Internal issue.)
Anyway, reached the dealer and received the same agreement as promised with courtesy. In and out 2.5 hours with a brand new car.
Thanks to Raul Ayala, Chris Rios , Justin Campbell and the manager who approved this deal.
Whoever called me and made up excuses, hoping me not to show up for the confirmed appointment and claimed himself as another salesperson (when I inquired about his name, he hung up.. the conversation was within 10 seconds quick and rush, take it or leave it.) NOT PROFESSIONAL. (SHORT ONE STAR)
Anyway, sales team mentioned above made up as a 5 stars. But you need to do your homework before walking in and definitely save a lot of time for both parties in making a car purchase. In general, it was a very good experience. |
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Title: This is the second time we have been helped by Raul Posted On: 8/2/23 Review For: Raul Ayala Rating:
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| Summary: This is the second time we have been helped by Raul Ayala. Raul was superb, professional, and knowledgeable in what he does. My husband and I are very grateful to not only Raul but the entire staffs that have helped us smoothly with the purchase. We will definitely be a repeat customer to Walters Mercedes Benz of Riverside. |
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Title: The sales representative, Raul was very pleasant and Posted On: 7/27/23 Review For: Raul Ayala Rating:
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| Summary: The sales representative, Raul was very pleasant and wonderful to work with. He was very patient and compassionate which made the whole process effortless. This is my 2nd car in 18 years from this dealership and I would not go anywhere else. Thank you Raul for taking care of me and my son and going over and above to provide exceptional costumer service. |
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Title: N/A Posted On: 7/18/23 Review For: Raul Ayala Rating:
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| Summary: I recently had the pleasure of working with Raul Ayala at Mercedes Benz, and I cannot express enough gratitude for his exceptional service. Raul went above and beyond to ensure that my car-buying experience was nothing short of outstanding and efficient. If you're in search of a professional, patient, and kind salesperson, Raul is the person you need to see! He is an outstanding individual who will work tirelessly to find you the perfect car at your budget, even when others say it's impossible. |
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Title: Excellent service and helpfulness. Posted On: 7/16/23 Review For: Raul Ayala Rating:
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| Summary: Excellent service and helpfulness. Raul Ayala was very pleasant and seem to really care about my needs. I would definitely recommend him to my friends |
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Title: Outstanding customer service and sales Posted On: 7/5/23 Review For: Raul Ayala Rating:
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| Summary: Outstanding customer service and sales staff. They were very professional and prompt. My sales person Raul Ayala was polite and patient and very knowledgeable. I have never seen anybody else describe me the features of a new vehicle as well as he did. |
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Title: The used and new car selection for the SUV’s was limited Posted On: 6/10/23 Review For: Raul Ayala Rating:
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| Summary: The used and new car selection for the SUV’s was limited to a handful of cars, 1 of each color, with different options. It was difficult to choose a car that had the options that fit the color, exterior and interior, that we wanted. Despite these limited options, Raul impressed us with the available cars at the lot, showcasing each feature, clearly distinguishing each car from the other, and chauffeuring us when we requested him to show us the cars capabilities. By the end of our consultation, while there were a number of cars we were interested in, Raul respected our budget goals and focused on selling us a car that we could afford. Nick Hays also respected our goals and offered us a very fair price for insuring our vehicle through Mercedes, knowing the importance of having gap insurance. |
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